Eco Flower LLC

Hello,Thank you for reaching out to usI apologize for the delay in your orderI have pulled up your order and see that your order has been cancelled and refundedAn email confirmation was sent to the email address on fileDepending on your financial institution your refund will post back to your original form of payment within 3-business daysPlease let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching back out to usAs the orders have been delivered they are not eligible for refundThank you

Hello,Thank you for reaching out to usI apologize for the delay in your orderI have pulled up your order and have cancelled and refunded your order per your requestAn email confirmation has been sent to the email address on fileDepending your financial institution your refund will be posted back to your account within 3-business days from the date of the emailPlease let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to usI apologize for the delay in your orderI have pulled up your order and I see that it has shippedAn email confirmation was sent to the email address on fileBased off the tracking information you order is in transitPlease let us know if there is anything else that we can help you with.Thank you

Hello,Thank you for reaching out to usI am sorry to hear that some of your order arrived damagedWe appreciated the pictures of the issues an have forwarded them to my production departmentWe do ask that you send pictures to our customer service department to [email protected] and they will review them for resolutionPlease let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to usI apologize for the delay in your orderWe have experienced a slight delay in production but it does look like your order was shipped todayYou can track your package using the tracking # [redacted] at http://track.firstmile.com/Please let us know if there is anything else that we can help you with.Thank you

Revdex.com: This reply is falseI have not received confirmation of a refundI did, however, call yesterday to ask about my cancellation/refund and was told not to contact the company any moreI was told I wanted a refund based on "assumptions!" My only assumption was that I would receive the order I paid forI have already contacted my lawyer, and will follow up accordingly [redacted]

Hello,Thank you for reaching out to usI apologize for the delay in your orderI have pulled up your order and confirmed that your order has been cancelled and refundedAn email confirmation has been sent to the email address on fileDepending on your financial institution your refund will post back to your account within 3-business days from the date on the email Please let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to usI apologize for the delay in your orderI have pulled up your order and see that it has shippedIt looks like your order will be delivered to you by UPSTracking shows that the order is scheduled to be delivered to you on May 11thAn email confirmation was sent to the email address on fileWe do apologize for any inconvenience caused by the delay and appreciate your understandingPlease let us know if there is anything else that we can help you with.Thank you

Hello,Thank you for reaching back out to usI am sorry to hear that your items arrived brokenI have reviewed your order and see that you have already done what is needed by sending us pictures of the damage and and the refund process has been startedOnce your refund has been completed you will receive an email confirmation to the email address on filePlease let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to usI apologize for the delay in your orderI have pulled up your order and see that it has shippedBased of the tracking information your order is currently in transit to your local USPS who will complete the deliveryI am including a link to better track your shipment, [redacted] Please let us know if there is anything else that we can help you with.Thank you

Hello,We have experienced an issue while processing your refundDue to the fact that Eco Flower chose to no longer use PayPal as a form of payment, we are unable to currently process your refund The quickest and easiest way to assure you get your refund in a timely manner will be to file a claim directly with PayPal We sincerely apologize about any inconvenience this may be, but we want to make sure we are getting your refund back to you as fast as possible, and right now that requires you filing a claim Please let us know if you have any further questions about this.If you need further assistance, feel free to contact Customer Service at [email protected] you, Have a great day!

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me A full refund was given and I am satisfied with the result Thank you for your help in this matter Sincerely, [redacted]

Hello,Thank you for reaching out to usI apologize for the delay in your orderI have pulled up your order and verified that the order has shipped and is currently in transit to your local USPS who will complete the deliveryBelow is a link that you can use to better track your shipmentPlease let us know if there is anything else that we may help you with[redacted] Thank you

Hello,Thank you for reaching back out to usI apologize that you have had trouble reaching out to our customer service departmentCustomer service does try to get to as many phone calls as possibleWe are extremely busy at the time and as calls are our first priority our emails are currently behindThank you

Hello,Thank you for reaching out to usI apologize for the delay in your orderAs your order has already been cancelled, we are unable to have the item shipped out to youWe have experienced an issue while processing your refundDue to the fact that Eco Flower chose to no longer use PayPal as a form of payment, we are unable to currently process your refund The quickest and easiest way to assure you get your refund in a timely manner will be to file a claim directly with PayPal We sincerely apologize about any inconvenience this may be, but we want to make sure we are getting your refund back to you as fast as possible, and right now that requires you filing a claim Please let us know if you have any further questions about this.If you need further assistance, feel free to contact Customer Service at [email protected] you, Have a great day!

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me The product has been shipped out as of this morning to be returnedI included a copy of my cost for return in the box and would like that to be refunded as well, since I did not give consent to ship the product after asking for a refund Sincerely, [redacted] ***

Hello,Thank you for reaching out to usI apologize for the delay in your orderI have pulled up your order and I see that your order was shipped and delivered to the address on fileWe do hope you love the item that you receivedPlease let us know if there is anything else that we can help you with.Thank you

Hello,Thank you for reaching out to usI apologize for the delay in the remaining items on the orderI have processed your refund back to the original form of paymentAn email confirmation has been sent to the email address on fileDepending on your financial institution, your refund will post back to your account within 3-business days from the date of the emailPlease let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to usI apologize for the delay in your orderI have pulled up both your orders and see that one of your orders has shipped and was delivered on June 16thIn regards to your outstanding order, it is currently on back orderWe are currently awaiting a shipment of the specialty flowers needed to complete the itemWe do not have an estimated ship date at this time as we are waiting for a delivery date from our supplierYou order has been added to a priority list to be shipped as soon as the supplies are availableIf you prefer to cancel please let us knowPlease let us know if there is anything else that we may help you with.Thank you