Eco Flower LLC

Complaint: [redacted] I am rejecting this response because: I absolutely dispute this response and will continue to seek a refund through PayPal and my credit cardThe attached pictures show both my orders and the actual advertisement from EcoFlower on their websiteI did not get my purchase by the promised dateThat, in itself, is bad enough not to mention the other shady horrible aspects of this companyI will pursue my refund for $diligently and have the evidence needed to do soI have a screen shot of this promise as well as the deliveries that were days lateI am asking kindly one more time before taking other action Sincerely, [redacted]

Hello,Thank you for reaching out to usI apologize for the delay!! I have pulled up your order and confirmed that a paper check was sent to the address on filePlease let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to usI apologize for the delay in your orderI have pulled up your order and see that your orders have shipped and were both delivered on July 10thWe do hope you love the items you receivedPlease let us know if there is anything else that we may help you with.Thank you

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me It's really too bad these people have run EcoFlowers into the groundWhat a disappointment they are Sincerely, [redacted] ***

Hello,Thank you for reaching out to usI apologize for the delay in your orderI have pulled up your order and see that we had received a chargeback requestDue to the chargeback your order has been cancelled and your chargeback completedPlease let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to usI apologize for the delay in your orderI have pulled up your order and see that it has shippedAn email confirmation has been sent to the email address on fileI am including a link to better track you shipment, [redacted] I have also provided an additional 25% discount as the item was delayedPlease let us know if there is anything else that we can help you with.Thank you

Hello,Thank you for reaching out to usI apologize for the delay in your orderI have pulled up your order and confirmed that your order has been cancelledI do see that you placed the order using PayPalWe have recently made the decision to no longer use PayPal as a form of payment on our site Due to this change be are having difficulty processing PayPal refundsWe do ask that you file a claim via PayPal and we will be able to process the refund directly through PayPalPlease let us know if there is anything else that we may help you with.Thank you

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me The product was received Sincerely, [redacted]

Hello,Thank you for reaching out to usI apologize for the delay in your order! I have pulled up your order and see that your order has shippedI'm including a link to better track your shipment, [redacted] We apologize for any inconvenience caused and do hope that you love your itemPlease let us know if there is anything else that we can help you with.Thank you

Complaint: [redacted] I am rejecting this response because: I am writing to you to reopen my claim against Eco FlowerOn August 28th they told Revdex.com that they would send me an email with a check number and mail a check for my $refund that I've been trying to get for monthsIt's been now almost another month and I have not received any refund, email, or contact whatsoever from Eco FlowerPlease assist me in retrieving my money that I'm owed for products that were never sent to meThank you Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: I only received half of my order on the 26th of May Sincerely, [redacted]

Hello,Thank you for reaching out to usI apologize for the delay in your orderI have pulled up your order and see that your order has shipped and your order was delivered on July 13thWe do hope you love the item you receivedPlease let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to usI apologize for the delay in your orderI have pulled up your order and see that your order has shipped and is currently in transit to your local USPS who will complete the deliveryI am including a link to better track your shipment, [redacted] Please let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to usi apologize for the delay!! I have pulled up your order and confirmed that your items have been shipped and delivered to the shipping address on fileWe do hope you love the items you receivedPlease let us know if there is anything else that we may help you with.Thank you

Complaint: [redacted] I am rejecting this response because: your reply has nothing to do with what I sent in the messageI paid for my flowers to smell nice and they don'tHow are you going to fix this? At this time your company still doesn't deserve my money Thank you Sincerely, [redacted]

Hello,Thank you for reaching out to usI apologize for the delay in your orderI have pulled up your order and see that it has shipped and is currently in transitI am including a link to better track your shipment, [redacted] Your item will be transferred to USPS who will complete the deliveryPlease let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to usI apologize for the delay in your orderI have pulled up your order and confirmed that your order has been cancelledYour refund is currently being processed and an email will be sent to the email address on filePlease let us know if there is anything else that we may help you with.Thank you

Revdex.com: I received the checkAs long as it posts, I have been paid backI can't believe it took this long to be refundedThank you for your help

Hello,Thank you for reaching out to usI do apologize for the delay!! However, as you were advised your order is currently with our Escalations department and may take another 4-weeks to be shippedWe do apologize that the item has taken so long to shipOnce the order has been completed you will receive and email with tracking informationIf you prefer to cancel the order please give us a call and we can get it taken care of.Thank you

Hello,Thank you for reaching out to usI apologize for the delay in your refundI am unsure as to the delay and we are looking in to the causeYour refund has been processed and en email confirmation has been sent to the email address on fileDepending on your financial institution your refund will post back to your account within 3-business days of the date of the emailPlease let us know if there is anything else that we can help you with.Thank you