Eco Flower LLC

Hello,Thank you for reaching back out to usI am sorry to hear you feel this wayYour order was shipped prior to your complaint being processedWe currently have an escalations team that is working to get any delayed orders out as quickly as possible while we are updating processes in productionWe do apologize that your order was delayed and do hope you love the item you receivedPlease let us know if there is anything else that we may help you with.Thank you

Complaint: [redacted] I am rejecting this response because: Yes, I did receive order # [redacted] for my bridal bouquetIt arrived damaged and not as expected and I will not be using it for my wedding On 6/I did escalate the charge for order # [redacted] through Paypal, however, I did not dispute the charge I had Paypal reach out to Eco Flower too to get my order that was significantly delayed resolved On 6/26, order # [redacted] status was changed to fulfilled on Eco Flower's site (it still says fulfilled) On 6/27, I emailed Eco Flower asking for a tracking number for this fulfilled order I never received a responseEco Flower had until 6/to respond to Paypal, which they did not and Paypal chose to refund me since I have not received the product I learned from this Revdex.com message on 7/5/17, that Eco Flower actually cancelled order # [redacted] I received no notice other than Revdex.com's message that it was cancelled and the status says FULFILLED on their site, not cancelled still as of today 7/10/ As far as my most recent order # [redacted] placed on 6/that I requested be fulfilled as soon as possible to make up for my negative experiences- saying on 7/that it will be an additional 7-days before it is shipped is not acceptable 7/would be business days after the order was placed which Eco Flower states orders will be fulfilled within business days Tacking on additional time is extremely poor customer service I will not be a returning customer Sincerely, [redacted]

Hello,Thank you for reaching out to usI apologize for the delay in your orderI have pulled up your order and see that your order has shipped and was delivered on July 12thWe do hope you love the item you receivedPlease let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to usI apologize for the delay in your orderI have pulled up your order and see that order has shipped and deliveredWe do hope you love the item you receivedPlease let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to usI have pulled up your order and see that your order has shippedI am including a link to better track the shipment, [redacted] I apologize that the item has yet to be deliveredBased off the tracking information it looks like the shipment was taking to the incorrect transit facility but is now at the correct facility and will be delivered soonPlease let us know if there is anything else that we can help you with.Thank you

Hello,Thank you for reaching back out to usIn the previous correspondence a link was sent to you to track your shipmentDHL is our partner carrier but we do not use their tracking processI am including the link again, [redacted] Tracking shows the item is in transitThe order will be handed over to your local USPS for deliveryOnce the order has been handed over to USPS you may copy and paste the tracking number sent to you and would be able to track it through them as wellAll orders with tracking information has been shipped.Thank you

Hello,Thank you for reaching out to usI apologize for the delay in your orderI have pulled up your order and see that it has shipped and was delivered on May 30thWe apologize for any inconvenience caused by the delay and do hope that you enjoy your itemPlease let us know if there is anything else that we can help you with.Thank you

Hello,We're sorry to hear you feel that wayIf there is anything else that we may help you with please let us know.Thank you

Information provided does not pull up any orders in our system and complaint appears to be filed by a third party

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and now have my refund and consider this resolved - however, the business does not address the the fact that they "not being able to fulfill backorders, the company is constantly running new sales promotions that I receive in emails and social media feedsAny complaints on their social media pages are deletedThey have disable messaging on their Facebook social media page while they run new sales and post only positive comments Sincerely, [redacted]

Hello,Thank you for reaching out to usI apologize for the delay in your orderI have pulled up your order and it will be shipping this weekWe are currently awaiting a shipment of the vases required to complete your orderThe shipment is scheduled to arrived todayYour order has been listed as a priority with our escalations teamAn email confirmation has been sent to the email address on filePlease let us know if there is anything else that we may help you with.Thank you

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Thank you for your intervention Sincerely, [redacted]

Hello,Thank you for reaching out to usI apologize for the delay in your orderPer your request your order has been cancelled and your refund has been processedAn email confirmation has been sent to the email address on fileDepending on your financial institution your refund will post back to your account within 3-business daysPlease let us know if there is anything else that we can help you with.Thank you

Hello,Thank you for reaching out to usI apologize for the delay in your refund and are looking in to the causeI do see that your refund was completed on May 17th and an email confirmation was sent to the email address on fileDepending on your financial institution your refund should have posted back to your account within 3-business daysPlease let us know if there were any issuesThank you

Hello,Thank you for reaching out to usi apologize for the delay in your order!! I have pulled up your order and confirmed that it has been cancelled and refunded per your requestAn email confirmation was sent to the email address on fileDepending on your financial institution your refund would post back to your account within 3-business days from the date of the emailIf that time has past and you have yet to see your refund, please let us know and we will provide you with the Transaction ID to provide to your bankPlease let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to usi apologize for the delay in your orderI have pulled up your order and confirmed that your order has shipped and was delivered on June 14thWe do apologize for any inconvenience causedWe do hope you love the item that you receivedPlease let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to usI apologize that your order was delayedI have pulled up your order and do see that you spoke with our customer service department on April 27thBased off the notes on the order, the order was cancelled and a refund was processed back to your accountDepending on your financial institution it may take 3-business days for the refund to post back to your accountIn regards to our shipping and production time frames, we do list them in multiple locationsWe include the terms & conditions on every product page, as well as they are listed at the bottom of the web pageWe do require our customers, prior to checkout, to read over and agree to our terms & conditionsAs for our wedding line, we do provide our wedding FAQ's on our wedding section, as well as in our wedding time frames are listed in our terms & conditions, as they do have a longer production timeIf you have any additional questions please let us knowThank you

Hello,Thank you for reaching out to usI apologize for the delay in your orderI have pulled up your order and see that it has shipped and was delivered on June 13thWe do hope you love the items you receivedPlease let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to usI apologize for the delay in your orderI have pulled up your order and see that it has been cancelled and your refund has been processedAn email confirmation has been sent to the email address on fileDepending on your financial institution your refund will post back to your account within 3-business days from the date on the emailPlease let us know if there is anything else that we me help you with.Thank you

Hello,Thank you for reaching out to usWe do prioritize wedding orders off the wedding/delivery date that is provided by the customer at the time of orderOur goal is to deliver the items 7-days prior to that dateI do see that your order was delivered on January 31stWe hope that you enjoyed your bouquet and that your wedding was beautiful!Thank you