Eco Flower LLC

Hello,Thank you for reaching out to usI apologize for the delay in your orderI have pulled up your order and confirmed that it has been cancelled and refundedOnce a refund process has been started it may take up to 7-business daysDue to the Labor Day holiday there was a slight delay in your refund but I have confirmed that it was done within this time frameAn email confirmation was sent to the email address on fileDepending on your financial institution your refund would post back to your account within 3-business days from the date of the emailPlease let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to usI apologize for the delay in your orderI have pulled up your order and confirmed that it has shippedBased off the tracking information your order is scheduled to be delivered this Thursday, August 24thWe do hope you love the items you receivePlease let us know if there is anything else that we may help you with.Thank you

Complaint: [redacted] I am rejecting this response because: I ordered these products for mothers day on April giving myself close to a month when I submitted my credit card at that time shipping was clearly to days., therefore There was NOTHING leading me to read conditions of a "normal" saleIt read what it readAfter receiving zero response or any effort u state YOUR terms say business days to shipEven if I believed that, YOUR company hours also read am to 7pm everyday including weekendsWhose "business" days are you Sincerely, [redacted]

Hello,Thank you for reaching out to usI apologize for the delay in your orderI have pulled up your order and see that it has been shipped and delivered on June 13thWe do hope you love the items you receivedPlease let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to usI apologize for the delay in your orderPer your request your order has been cancelled and your refund is being processed via PayPalYou will receive an email/notification via PayPal once the refund has been applied back to your accountPlease let us know if there is anything else that we may help you with.Thank you

Complaint: [redacted] I am rejecting this response because: This order was placed for MOTHER'S DAY! Since I had to purchase something else for MOTHER'S DAY, despite ordering this on 4/4/17, I do not want it and want my money refundedThis is just fraud! They promised delivery! It never came! I no longer have need for this piece! Sincerely, [redacted]

Hello,Thank you for reaching out to usI apologize that we were unable to fulfill your orderI have pulled up your order and see that you spoke with a member of our customer service department today and have requested that the order be cancelledYour order has been cancelled and refunded has been processedAn email confirmation was sent to the email address on fileDepending on your financial institution your refund will post back to your account in 3-business daysPlease let us know if there is anything else that we can help you with.Thank you

Hello,Thank you for reaching out to usI apologize for the delay in your orderI have pulled up your order and confirmed that the order has been cancelled and refundedAn email confirmation has been sent to the email address on fileDepending on your financial institution your refund will post back to your account within 3-business days from the date of the emailPlease let us know if there is anything else that we may help you with.Thank you

Complaint: [redacted] I am rejecting this response because: I used the Mother's Day discount codeAnd I left voicemails and several emails asking for a refund right after Mother's Day, weeks before you finally shipped the itemsYou decided to ignore all the messages and ship the items anyway, even though you had every opportunity to cancel my order and refund my moneyFunny that after contacting the Revdex.com you have no trouble responding to meYou're business tactics deserve a criminal investigationThere are entire social media pages dedicated to how you have screwed people overI will be contacting the attorney general Sincerely, [redacted]

Hello,Thank you for reaching back out to usA response was provided to your credit card company on June 29thUntil the dispute has been completed there is nothing further that can be done on our end as we have responded.Thank you

Hello,I apologize you have not been able to reach out to themIf you are not able to speak with someone right away they are on the line with another BrideOur Wedding Dept is available Mon-Fri, 9am-4pm MSTI have given your information over to our wedding coordinator and will follow up with you within the next 24-hoursThank you

Hello,Thank you for reaching out to usI apologize for the delay in your orderI have pulled up your order and confirmed that it has been cancelled and refundedAn email confirmation has been sent to the email address on fileDepending on your financial institution, your refund would post back to your account within 3-business days from the date of the emailPlease let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to usI have pulled up your order and see that you have spoke with our customer service a couple times this monthI see that we received an email earlier in the month advising us that you received half your order and was checking on the status of your order and were advised that we were to continue with your order to be delivered by August 16thI have verified that your order is scheduled for August 16thPlease let us know if there is anything else that we may help you with.Thank you

Complaint: [redacted] I am rejecting this response because: Yes, at my persistence of follow ups my order has been shipped outHalf of my order are substitutesYour response did not acknowledge or address why you still market those items on your website when you actually do not have and cannot produce them without significant delay (over months) or at all.My desire was to receive the items I actually ordered, which was not an optionI received option for the country love sign that shows unavailable onlineYet the one I actually ordered and you cannot fulfill still it's available for purchase.You also made no effort to acknowledge that you heavily run promotional campaigns when you are fully aware you have major fulfillment issues, thus causing further delays to paying consumers Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meWe will submit a second complaint in my husband's name, per their request [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me, as long as I actually receive my refund Sincerely, [redacted]

Hello,Thank you for reaching out to usI apologize for the delay in your orderI have processed a full refund back to your original form of paymentAn email confirmation was sent to the email address on fileDepending on your financial institution your refund should post back to your account in 3-business daysWe do apologize for an inconvenience causedPlease let us know if there is anything else that we can help you with.Thank you

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and agree that this was the resolution I have received my refund I am disappointed that my problem was only resolved after complaining to Revdex.com I am flabbergasted that after being told that my order was on back order and there was no way to tell me when my order would be fulfilled that the same bouquet showed up on my social media for sale Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because:Unfortunately, you did not cancel my order I made a complaint through PayPal that you stole my money and they gave me back the money I am specifically complaining because your customer service was horrible as I (the customer) called multiple times and asked to speak to a manager with no response, you did not deliver in days as promised and did not notify the customer that it was back logged when ordered, and you did not notify the customer of when you would have a delivery date As far as I'm concerned, I will reject all of your responses until you give an adequate response of why a manager did not call me back, why you are back logged but did not notify your customer and what are you doing to improve your processes to be a better company You have an F rating for a reason but you have no plan on how you are attempting to make it better Sincerely, [redacted]

Hello,Thank you for reaching out to usI apologize for the delay in your orderI have pulled up your order and confirmed that it has been shipped and delivered to the address on fileIn regards to our production and shipping time framesPer our Terms & Conditions, It is our GOAL to have your order shipped within business days of purchaseWe do not guarantee delivery dates for ordersAs all orders are handmadePlease let us know if there is anything else that we may help you with.Thank you