Eco Flower LLC

Hello,Thank you for reaching out to usI have spoke with management and they confirm that the items must be returned prior to a refund being providedAs the items are general production and hand made at time of order, we do not provide a guarantee for deliveryThank you

Hello,Thank you for reaching out to usI apologize for the delay in your orderI have pulled up your order and have cancelled and refunded the order per your requestAll refund will go back to the original form of paymentTotal order cost was $21.37, $will go back to the gift card that was used for the purchase and the remaining $will go back to the Visa used to complete the purchasePlease let us know if there is anything else that we may help you with.Thank you

Complaint: [redacted] I am rejecting this response because: it is true I cancelled the order I attmepted to continue to contact Eco Flowers through email, phone, and even FaceBook I finally got through on a phone call and they were very rude They gave me the option to cancel or have the order continue to be made, with no guarantee to when and if the bouquet would ship They did not contact me to let me know they would be so delayed, they just continued to send ads for other things I could purchase through them So, the cancelation has been done, but because there was no guarantee they would actually ship my order There was no apology for missing the date they promised, no apology for not responding to my emails and other forms of attempted communication Sincerely, [redacted]

Hello,Thank you for reaching out to usi apologize for the delay in your orderI have pulled up your order and see that your order has shipped and was delivered on June 12thWe do hope you love the item that you receivedPlease let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to usI apologize for the delay in your ordersI have pulled up your orders and see that they have both been shipped and deliveredWe do hope you love the items you purchasedPlease let us know if there is anything else that we can help you with.Thank you

Hello,Thank you for reaching out to usI apologize for the delay in your orderI have pulled up your order and see that it has shipped and was delivered on June 10thWe do hope you love the #BestFriends bouquet you receivedPlease let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to usI apologize for the issues with the order and confusion with your refundI have pulled up your order and confirmed that the order has been cancelledI have reviewed the order and see that you were advised to file a claim via PayPal to complete your refund The reason you were advised of this is because we recently chose to no longer use PayPal as a payment option causing delays with our refund processingOnce you file a claim we will be able to process a refund directly through PayPalPlease let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to usI apologize for the delay in your orderI have pulled up your order and verified that it was cancelledDue to the age of your order we are unable to process your refund directly through PayPalBased off this information your order has been sent to our accounts payable and a paper check will be sent to you directlyWe apologize for any inconvenience causedPlease let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to usI apologize for the delay in your orderI have pulled up your order and confirmed that it has shipped and is currently in transitI am including a link to better track your shipment, [redacted] Your order will be transferred to your local USPS for deliveryPlease let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to usI apologize for the delay in your orderYour order has been cancelled per your request and refund has been completedAn email confirmation has been sent to the email address on fileDepending on your financial institution your refund will post back to your account within 3-business daysPlease let us know if there is anything else that we can help you with.Thank you

Hello,Thank you for reaching out to usI apologize for the delay in your orderI have pulled up your order and confirmed that your order has shipped and is currently in transit to your local USPS for deliveryI am including a link to better track your shipment, [redacted] In regards to the business day production time framePer our Terms & Conditions, It is our goal to have your order shipped within business days of purchaseWe do not guarantee delivery dates for ordersAs all orders are handmadePlease let us know if there is anything else that we may help you with.Thank you

As the name on the complaint does not match the name on the order we are unable to assist you

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] So glad that my order is finally being shipped, however, it's pretty unfortunate that I had to file a complaint with Revdex.com in order for that to happen I am also very disappointed that they don't even try to offer any compensation for the wait and deception they give their customers when they say day production time This company has officially lost my business and I will be sure to notify my friends and family of their poor customer service and ridiculous production times, so that they will not be customers either Sincerely, [redacted] ***

Hello,Thank you for reaching out to usI apologize for the delay in your orderI have pulled up your order and it has been cancelled and your refund has been processed per your requestAn email confirmation was sent to the email address on fileDepending on your financial institution your refund will post back to your account with 3-business days from the date on the emailPlease let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to usI apologize for the delay in your orderHowever, I have pulled up your order and see that your order was shipped, more than a month ago, and delivered on July 13thI am including a link to the tracking to verify the delivery, [redacted] As the order has been delivered the item is not eligible for refundPer the notes on the order you have already been compensated for the delayAs per our Terms & Conditions we do not guarantee shipping or delivery dates as the items are handmadeIt is our GOAL to ship orders within business days but production delays may happenPlease let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching back out to usI do see that you have spoken with a supervisor in our wedding department and they have advised that you would need to return the order as it was delivered prior to the date that was provided on the orderThere has been no changes to wedding line Terms & Conditions since the placement of the order other than the lead time for productionOnce the order has been returned to our warehouse your refund will completedThank you

Hello,Thank you for reaching out to usI apologize for the delay in your orderI have pulled up your orders and confirmed they have been cancelled and refunded per your requestAn email confirmation has been sent to the email address on fileDepending on your financial institution your refund will post back to your account within 3-business days of the date on the emailPlease let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to usI apologize for the delay in your orderI have pulled up your order and see that your order is out for delivery todayWe do hope you love the item your receivePlease let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to usI apologize for the delay in your orderI have pulled up your order and confirmed that the order has been cancelled and refundedAn email confirmation was sent to the email address on fileDepending on your financial institution your refund will post back to your account within 3-business days from the date on the emailPlease let us know if there is anything else that we may help you with.Thank you

I will wait a little longer because I still want the product but would appreciate some communication as to what is happening with my order If I would have been told months ago when I placed the order that there was a supply shortage I would not have been as upset Most customers are understanding if you are forthcoming with this type of information This is acceptable to be for now But please update me on the status Sincerely, [redacted]