Eco Flower LLC

Hello,Thank you for reaching out to us. I apologize for the delay in your order. I have pulled up your order and see that it was shipped and was delivered yesterday. We do hope you love the item you received. Please let us know if there is anything else that we can help you with.Thank you

Hello,Thank you for reaching out to us. I apologize for the delay in your order. I have pulled up your order and confirmed that your order has been cancelled and refunded. An email confimation was sent to the email address on file. Depending on your financial institution your refund will post back...

to your account within 3-5 business days from the date of the email. Please let us know if there is anything else that we may help you with.Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]. However, I was told multiple times to watch my email for the refund. They stated they would send out an email when they released the funds, they never sent any such email. Also, my last email asking about the refund was never answered. The last time they communicated with me was in the beginning of December. So after just now receiving their response to my complaint I checked my credit card. The refund just posted about a week ago. I still believe what happened is unacceptable and that it should be reported. 
Sincerely,
[redacted]

Hello,Thank you for reaching out to us. I apologize for the delay in your order. I have pulled up your order and see that we have received an email from you requesting that the order be cancelled. I have confirmed that your order has been cancelled and your refund is currently being processed. You...

will receive an email to the email address on file. Please let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to us. I have pulled up your order and see that it has shipped and was delivered on May 30th. We do hope you love the item you purchase. Please let us know if there is anything else that we can help you with.Thank you

Our wedding items do have a different production time-frame then our standard items. I do see that there has been multiple communications over the past few weeks. I see that the time-frame's and the contact information for our wedding coordinator was given via Facebook on December 19th. I...

see that on December 21st there was an email response advising of the delay in regards to the scent vials needed to complete the Wedding Sample box. On January 9th our wedding coordinator reached out to the customer to advise that we were still waiting on the scent vials to arrive and asked if the customer would like to continue the order or cancel. We did receive a response back requesting that the order be cancelled. A refund notification was sent and refund has been processed back to the original form of payment.

Hello,Thank you for reaching out to us. I apologize for the delay in your order. I have pulled up your order and see that it has been cancelled and your refund has been processed. An email confirmation has been sent to the email address on file. Depending on your financial institution your refund...

would post back to your account within 3-5 business days from the date of the email. Please let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to us. I apologize for the delay in your order. I have pulled up your order and see that it has shipped and was delivered on June 8th. We do hope you love the items you received. Please let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to us. I have pulled up your order and was going over the notes. I do see that a voicemail was left for you in regards to your order. Based off the notes, I see that they did want to find out if they would be able to push the delivery date of your order and if that...

was not able to be done, it states that we have a few pre-made bouquets in your colors that they were wanting to send pictures of for choosing. I do apologize that we were not able to get the order to you within the time requested. I have cancelled and refunded your order as you requested. An email confirmation was sent to the email address on file. Depending on your financial institution your refund should post to your account in 3-5 business days. Please let us know if there is anything else that we can help you with.Thank you

Hello,Thank you for reaching out to us. I apologize for the delay in your order. I have pulled up your order and see that it was shipped and delivered on May 24th. We do hope that you love the flowers you received. Please let us know if there is anything else that we can help you with.Thank you

Better...

Business Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Please note that the delivery was not made until 10/24/2017, more than three months after the expected delivery date.  This is after repeated e-mails, the Revdex.com complaint, and multiple social media posts.  The UPS tracking is below.  This appears to be a common occurrence, as there is a Facebook site dedicated to this business' trade practice of failure to deliver as promised until a customer takes a similar course of action.[redacted]Sincerely, 
[redacted]

Hello,Thank you for reaching out to us. I apologize for the delay in your order. I have pulled up your order and see that your order has shipped and is currently in transit to your local USPS. An email confirmation was sent to the email address on file. I am including a link to better track your...

shipment, [redacted]. Please let us know if there is anything else that we can help you with.Thank you

Hello,Thank you for reaching out to us. I apologize for the delay in your order. I have pulled up your order and confirmed that the order has been cancelled and your refund completed. An email confirmation was sent to the email address on file. Depending on your financial institution your refund...

would post back to your account within 3-5 business days from the date of the email. Please let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to us. I apologize for the delay in your order. I have pulled up your order and see that it has shipped. Based off the tracking information your order has been turned over to USPS who will complete delivery. I also apologize that you have had trouble in reaching us....

We actually removed the ability to private message us via Facebook in January so our customer service team could focus on customer when they call. Please let us know if there is anything else that we can help you with.Thank you

Hello,Thank you for reaching out to us. I have pulled your and see that your refund was processed on April 28th as requested. Depending on your financial institutions refunds do take up to 3-5 business days to post back to your account. Based off this time frame your refund would post back to your...

account between April 3rd-April 5th. I do see that you were in contact with a member of our social media department on April 3rd and confirmed that your refund was deposited that day. Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is not satisfactory to me, but obviously have not other option than to return so I at least get my money back for what I couldn't even use. 
Sincerely,
[redacted]

Hello,Thank you for reaching out to us. I apologize for the delay in your orders, [redacted] & [redacted]. I have pulled up both order and do see that your order #[redacted] was delivered today and order #[redacted] was delivered to you on May 25th. In regards to your order #[redacted] your order has been cancelled...

and your refund has been approved for your dispute. If you have any additional questions please let us know. Thank you

Hello,Thank you for reaching back out to us. At this time that is the best estimated time frame available. If you prefer we can cancel your order and issue a refund. Please let us know if there is anything else that we may help you with.Thank you

Complaint: [redacted]
I am rejecting this response because: In case you're unfamiliar with a calendar, Mother's Day was MAY 14th, not June 14th. I made a purchase from THEIR "Mother's Day Delivery" section, but did not receive my item until a month later. A "future purchase" gift card means nothing to me really. Why would I want to make another order and then wait around for nearly two months before receiving my item?? Getting my money back for my initial purchase, would should good faith to me, and I would consider making a future purchase.
Sincerely,
[redacted]

Hello,Thank you for reaching out to us. I apologize for the delay with your order. I have pulled up your order and see that your order has been cancelled and refunded per your request via PayPal. Please let us know if there is anything else that we can help you with.Thank you