Eco Flower LLC

Hello,Thank you for reaching out to us. I apologize for the delay in your order. I have pulled up your orders and see that you have already been refunded. An email confirmation was sent to the email address on file. Depending on your financial institution your refund will post back to your account...

within 3-5 business days from the date of the email. Please let us know if there is anything else that we may help you with.Thank you

Complaint: [redacted]
I am rejecting this response because: 15 days is a goal, however when an order hasn’t shipped in over 45 days and you don’t reach out to a customer to inform them of the delay or answer the phone is unacceptable and poor business practice. It wasn’t until I filed a complaint with the Revdex.com did I get a response. I want nothing to do with this business any further. Please do send me back any further communication. 
Sincerely,
[redacted]

Hi [redacted],Thank you for reaching out to us. I have pulled up your order and it has been cancelled and the refund was processed back via PayPal. I do apologize for the delay in your order. It is our goal to ship orders within 15 business days. I do see that your complaint was filed on the 15...

business day. Please let us know if there is anything else that we can help you with. Hope you have a great day!Thank you,

Hello,Thank you for reaching out to us. I apologize for the delay in your order. I have pulled up your order and confirmed that your order has been cancelled and refunded. An email confirmation was sent to the email address on file. Depending on your financial institution your refund would post back...

to your account within 3-5 business days from the date of the email. In regards to our production and shipping time frame. Per our Terms & Conditions, It is our goal to have your order shipped within 15 business days of purchase. We do not guarantee delivery dates for orders. As all orders are handmade. Please let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to us. I am sorry to hear that you have had trouble cancelling your subscription. I have cancelled your subscription order and there will no longer be orders sent. Good luck on your move!! Hope you have a great day!!Thank you

Hello,Thank you for reaching out to us. I apologize for the delay in your order. I have pulled your order up and see that your order has shipped and was delivered on June 15th. We do hope you love the centerpiece that you received. Please let us know if there is anything else that we may help you...

with.Thank you

Hello,Thank you for reaching out to us. I apologize for the delay in your order.  We did experience a few delays during the holiday season and we are working to implement new processes to ensure that these issues do not occur. I do see that you have recently spoke with a member of our...

customer service department and requested that the order be cancelled. A refund was processed back to your original form of payment on March 6th. Thank you

Hello,Thank you for reaching out to us. I apologize for the delay in your order. I have pulled up your order and see that the refund has been processed. An email confirmation was sent to the email address on file. Depending on your financial institution your refund will post back to your account 3-5...

business days from the date of the email. Please let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to us. I apologize for the delay in your order. I have pulled up your order and see that it has shipped. Based of the tracking information your order is currently in transit to your local USPS who will complete the delivery. I am including a link to better track your...

shipment, [redacted]. Please let us know if there is anything else that we can help you with.Thank you

Hello,Thank you for reaching out to us. I apologize for the delay in your order. I have pulled up the order and see that it has shipped and was delivered yesterday. We do hope that you love the items that you purchased. Please let us know if there is anything else that we can help you with.Thank you

Hello,Thank you for reaching out to us. I have pulled up your order and confirmed that it has been cancelled and refunded per your request. An email confirmation was sent to the email address on file. I have reviewed your and confirmed that the refund was processed, within the timeframe provided to...

you on November 13th, within the 14-20 business days. Depending on your financial institution your refund would post back to your account within 3-5 business days from the date of the email. If this timeframe has passed please let us know and we will be happy to provide you with a transaction ID to provide to your bank.Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Hello,Thank you for reaching out to us. I apologize for the delay in your order. I have pulled up your order and do see that you have filed a dispute with your credit card. Due to the dispute the order has been cancelled and the dispute has been accepted. We do apologize that this did happen again...

and we do hope you will give us another chance at a later time. We are currently working and building new processes to ensure that these delays do not occur in the future. We do wish these processes were easier and were able to implement faster. Please let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to us. I apologize for the delay in your order!! I have pulled up your order and confirmed that your it has been cancelled and refunded per your request. An email confirmation was sent to the email address on file. Depending on your financial institution your refund...

would process back to your account within 3-5 business days from the date of the email. Please let us know if there is anything else that we may help you with.Thank you

Hello,The information provided in the previous response was confirmation that your refund was completed which has not been sent to you previously. Your refund was completed on November 3rd. As previously stated it may take 3-5 business days for the refund to post back to your account. As we are still within this timeframe please let us know if you have not seen it by the end of the week.Thank you

Hello,Thank you for reaching out to us. I apologize that your order was not delivered within the time frame given. I have processed an additional 25% off. An email confirmation was sent to the email address on file. We do hope you love the item that you received. If there is anything else that we...

can help you with please let us know. Thank you

Hello,Thank you for reaching out to us. I am sorry to hear that one of your bouquets arrived damaged. We appreciated the pictures of the issues and will provide them to our production department. I have also forwarded the pictures to our customer service department and they will review them and process any credit owed. Please let us know if there is anything else we may help you with.Thank you

Hello,Thank you for reaching out to us. I apologize for the delay in your order. I have pulled up your order and see that your order was shipped today. I am including a link to better track your shipment, [redacted]. Please...

allow 24 hours for the information to update. Your order will be taken to your local USPS for delivery. Please let us know if there is anything else that we may help you with.Thank you

As stated previously your name is not the name on the account and we can not assist you.Thank you

Hello,We do not show any orders placed under the information provided.Thank you