Eco Flower LLC

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I received the product today.HOWEVER, I sincerely believe that this business is engaging in fraudulent practices and encourage the Revdex.com to investigate further.
Sincerely,
[redacted]

Hello,Thank you for reaching out to us. I apologize for the delay in your order. I have pulled up your order and confirmed that it has shipped and was delivered on July 5th. We do hope you love the items you received. Please let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to us. I apologize for the delay!! I have pulled up your order and confirmed that it has been cancelled and refunded per your request prior to your filing. An email confirmation was sent to the email address on file. Depending on your financial institution, your...

refund would post back to your account within 3-5 business days from the email. If this time has passed and you have yet to see your refund please let us know and we'd be happy to provide you with a transaction ID to provide your bank. Thank you

Complaint: [redacted]
I am rejecting this response because: still no refund 
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: I will wait for them to email me.....this has been going on for months....and I want to leave this open incase they do not respond. They did not give either a day or when they would respond by.  It could be another 2 months.This is simply ridiculous.  They keep advertising their sales and offering deals and yet can't keep up with their emails or their orders.  Poor...poor customer service :(And the quality of work they have sent out.....terrible!!  Not what you pay for and it is certainly not what they advertise.I would just like to receive my order undamaged......I would like to get this done and over with.  I have been waiting for months :(
Sincerely,
[redacted]

Hello,Thank you for reaching out to us. I apologize for the delay in your order. I have pulled up your order and see that it has shipped. I am including a link to better track your shipment, [redacted]. USPS will complete the...

delivery. Please let us know if there is anything else that we may help you with.Thank you

Complaint: [redacted]
I am rejecting this response because: I have received no such email from Ecoflower. Since I have received no such email or information from them, and since they refuse to answer my emails and don't answer their phone, as well as have blocked me on Facebook I would like a full refund.
Sincerely,
[redacted]

Hello,Thank you for reaching out to us. I have spoke with management and they confirm that the items must be returned prior to a refund being provided. As the items are general production and hand made at time of order, we do not provide a guarantee for delivery. Thank you

Hello,Thank you for reaching out to us. I apologize for the delay in your order. I have pulled up your order and it has been cancelled and refunded per your request. An email confirmation has been sent to the email address on file. Depending on your financial institution you refund will post back to...

your account within 3-5 business days from the date on the email. Please let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to us. I apologize for the delay in your order. I have pulled up your order and do see that you spoke with our customer service department the day that you filed your complaint and requested that your order be cancelled and your refund was processed. An email...

confirmation was sent to the email address on file. Depending on your financial institution, your refund would post back to your account within 3-5 business days from the date on the email. Please let us know if there is anything else that we may help you with.Thank you

Hello,We are well aware of our rating. We are also well aware there may have been an issue on the site at the time you placed the order, or the date  was not put in because the date required was not available. Which is why are wedding department reached out to you directly after your order was placed. However, your order has been noted and if you have any questions or concerns please feel free to contact our wedding department directly.Thank you

Hello,Thank you for reaching out to us. I apologize for the delay in your order. I have pulled up your order and see that your orders have shipped and were both delivered on July 10th. We do hope you love the items you received. Please let us know if there is anything else that we may help you...

with.Thank you

Hello,Thank you for reaching out to us. I apologize for the issues that occurred with your order. I do see we contacted you to advise we were unable to fulfill your order due to the loose flowers on the order. There was multiple calls and emails in regards to this. The most recent offering to cancel the loose flowers and ship the Bridal Bouquet out to you in time for your wedding. We than received a call the next day from your fiance requesting that the entire order be cancelled at which time he was advised that the refund would be processed in 5-7 business days. Refund was processed sooner and was sent to your financial institution on Friday, March 31st. Once the refund has been processed the time frame that the money takes to process back to your account is dependent on your financial institutions. Our understanding is that it is normally 3-5 business days. We do apologize that we were not able to get the items you requested out to you. Thank you

We received a private message from the customer on Facebook and did advise her that our production time is 15 business days. Based off our standard production timeframe that is stated in our Terms & Conditions (which is agreed upon at checkout) her order would have been completed by the 26th of...

December. Due to the holidays our production time was delayed. Customer advised that she had expected the order by Christmas. During the month of December we did offer a guaranteed Christmas delivery option that was available at checkout. Unfortunately the customer chose our standard shipping option. We are working to get orders out as quickly as possible and the customers order will be shipping soon. Once the order has shipped the customer will receive an email with tracking. We do apologize that the customer had experienced issues with our online chat system. We have been experiencing a very high quantity of calls, emails and chats and our Customer Service Department is working to get through them as quickly as possible. We have been experiencing some technical issue on our end which has made responding to chats very difficult and we are currently working on our end to ensure that this does not occur again. We do apologize for the delay in the customers order and do understand any frustrations that the delay's may have caused.

Complaint: [redacted]
I am rejecting this response because: I requested a refund before this was shipped, and the shipping number sent is not associated with any package with DHL or USPS.  
Sincerely,
[redacted]

Hello,Thank you for reaching back out to us. Your email confirmation has been resent to the email address on file. Please let us know if there is anything else that we can help you with.Thank you

Hello,Thank you for reaching out to us. I apologize for the delay in your order. I have pulled up your order and confirmed that the order has been cancelled and refund processed. An email confirmation has been sent to the email address on file. Depending on your financial institution your refund...

will post back to your account within 3-5 business days from the date on the email. Please let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching back out to us. We have been watching out for the pictures in regards to your order and have never received them. At this time the order is no longer eligible for replacement or refund. Thank you

Hi [redacted],Thank you for reaching out to us. We are extremely sorry for the delay with your orders. The Jack Frost was an extremely popular bouquet and with the popularity a few delays were caused. We are currently awaiting a shipment of our specialty flowers that are required to complete the bouquet....

Your order is currently with our Escalations team and they will work to get the order out to you as quickly as possible. Once the order has been completed you will receive an email with tracking. Please let us know if there is anything else that we can help you.Thank you

Hello,Thank you for reaching back out to us. I have tracked the package and tracking does show that it was updated at 11:11pm yesterday showing the item in transit. Thank you