Eco Flower LLC

Hello,Thank you for reaching out to us. I have pulled up your order and confirmed that it has been cancelled and refunded. An email confirmation was sent to the email address on file. Depending on your financial institution your refund would post back to your account within 3-5 business days from...

the date of the email.I do apologize that we were not able to get your order to you by the delivery date that you requested. When our wedding department receives orders with a future wedding so far in advance they will request to push the delivery date as they want to ensure that your flowers are perfect for such a special occasion. Please let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to us. I apologize for the delay in your order. I have pulled up your order and confirmed that your order has shipped. Tracking shows that the order is currently in transit to your local USPS who will complete the delivery. I am including a link to better track your...

shipment, [redacted]. Please let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to us. I apologize for the delay in your order. I have pulled up your order and confirmed that your order has shipped. Based off the tracking your order shows that it is out for delivery today. We do hope that you love the items you receive. Please let us know if...

there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to us. I apologize for the delay in your order. I have pulled up your order and confirmed that your order has been cancelled and refunded. An email confirmation was sent to the email address on file. Please let us know if there is anything else that we may help you...

with.Thank you

Hello,Thank you for reaching out to us. I apologize your orders did not arrive by Mother's Day. I have pulled up your orders and do see that all your orders have been shipped and delivered and we do hope that you love the items that you received. Please let us know if there is anything else that we...

can help you with.Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
 I had had to call the business 3 more times just to get an email confirmation on a refund and I was told 3 days for the refund and I still have not received the refund. This company is never on the same page for anything. 
Sincerely,
[redacted]

Hello,Thank you for reaching out to us. I apologize for the delay in your orders!! I have pulled up your orders and see that they have shipped and will be delivered to you this week. Based off the notes of the order you have recently spoke with our customer service department about cancelling. I see...

that you were advised that they have shipped and you may return them. If you chose to return them the items must be unopened and in their original packaging. Please let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to us. I apologize for the all the confusion with your order. We have received notification that your claim process was started. Your refund is in process and should be completed within 3-5 business days per PayPal. Please let us know if there is anything else that...

we may help you with.Thank you

Our customer service department has received your email and will be reaching out to you at the time you advised

Hello,Thank you for reaching out to us. It was great working with you yesterday. I do apologize that we were unable to get your item to you. Your order has been cancelled and refunded per your request. An email confirmation was sent to the email address on file. Please let us know if there is...

anything else that we can help you with.Thank you

Hello,Thank you for reaching out to us. I apologize for the delay in your order. I have pulled up your order and do see that your order was shipped and delivered on June 19th. We do hope you love the bouquet. Please let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to us. I apologize for the delay in your order. I have pulled up your order and confirmed that the order has been cancelled and refunded. An email confirmation has been sent to the email address on file. Depending on your financial institution your refund will post...

back to your account within 3-5 business days from the date of the email. Please let us know if there is anything else that we may help you with.Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
When I contacted the company they told me delivery time would be November, my wedding is in October . The 15 day product time they advertise is false as I ordered this product in early June.
Sincerely,
[redacted]

Hello,Thank you for reaching out to us. I apologize for the delay in your order. I have pulled up your order and see that you have requested that your order be cancelled. Based off the notes of the order I see that you were advised to file a claim with PayPal for refund. We recently chose to no...

longer use PayPal as a payment option and doing so has caused delays with refunds. We do advise that you file a claim so that your refund may be processed faster. We apologize for the inconvenience. Please let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to us. I apologize for the delay in your order. I have pulled up your order and confirmed that a claim has been filed in regards to your payment. Once the claim process is completed you will receive a full refund back to your account if you haven't already. We do...

apologize for any inconvenience caused. Please let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to us. I apologize for the delay in your order. I have pulled up your order and confirmed that it has been cancelled and your refund is being processed via PayPal. You will receive notification once your refund has been completed. Per PayPal it normally takes about...

3-5 business days to post back to your account. Please let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to us. I apologize for the delay in your order. I have pulled up your order and it looks like your order has shipped and was delivered on June 21st. We do hope you love the items you received. Please let us know if there is anything else that we may help you...

with.Thank you

Complaint: [redacted]
I am rejecting this response because:There is NO reason my order should have been shipped in the first place. I want to know why you thought it was acceptable to ship my order 6 MONTHS AFTER I ORDERED. I requested a refund multiple times in the past 3 months. Instead you shipped the product anyway to make it difficult for me to obtain my refund. My wedding was April 15th, 2017 and you shipped me my product in JUNE. I ordered DECEMBER 2016. This makes no sense. You should have realized that my product would not be ready to ship in business days. Why you shipped your sy product to me six months after I ordered is beyond me. I am baffled. What did you think shipping the flowers would do? It was a complete waste of time, money and resources. I had to take the boxes back to the post office to reject the order. Why were they shipped to me AFTER I requested multiple refunds? Are you that clueless?
Sincerely,
[redacted]

Hello,Thank you for reaching out to us. I apologize it took us so long to receive your complaint. Around the time you originally filed your complaint there was a change of ownership that did cause some issues. I have pulled up your account and verified that you have been refunded. Please let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to us. I apologize for the delay in your order. I have pulled up your order and see that it has shipped. An email confirmation has been sent to the email address on file. I am including a link to better assist you tracking your...

shipment, [redacted]. Please let us know if there is anything else that we can help you with.Thank you