Eco Flower LLC

Hello.Thank you for reaching out to usI apologize for the delay in your orderWe have been going through quite a few changes here at EcoflowerDuring the month of December we did lose a supplier due to their inability to keep up with our demandsThis item was extreme popularWe are currently
awaiting a shipment of our specialty flowers required to complete the itemYour order is currently with our Escalations team and they are working to get the order out as quickly as possibleOnce the order has been completed you will receive an email with trackingI do apologize for any inconvenience causedPlease let us know if there is anything else we can help you with.Thank you

Hello,Thank you for reaching back out to usI apologize that of your items didn't arriveI have spoke with my production manager and your items are in production and will be shipped out in the next 24-hoursI will send you an email directly with tracking the moment it is availablePlease let us know if there is anything else that we can help you with.Thank you

Hello,Thank you for reaching out to usI apologize for the delay in your order!! I have pulled up your order and confirmed that it has been cancelled and refunded per your requestAn email confirmation was sent to the email address on fileDepending on your financial institution your refund would
post back to your account with 3-business days from the date of the emailPlease let us know if there is anything else that we may help you with.Thank you

***Hello,Thank you for reaching out to usI am sorry to hear that you had experienced issues with your orderWe have processed a full refund back to your original form of paymentWe appreciate your business and do hope to work with you in the future.Thank you

Hello,Thank you for reaching out to usI apologize for the delay in your ordersI have pulled up both orders and confirmed that they have been cancelled and refundedAn email confirmation was sent to the email address on fileDepending on your financial institution your refund will post back to
your account within 3-business days from the date of the emailPlease let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to usI apologize for the delay in your orderI have pulled up your order and see that it was cancelled on May 26thBased off that conversation you were advised at the time that the refund would take 7-business daysAs of today your refund has been processed
An email confirmation has been sent to the email address on fileDepending on your financial institution your refund will post back to your account within 3-business days of the date on the emailPlease let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to usI have pulled up your order and I do see that you used PayPal as your payment optionWith PayPal the payment is completed directly with them so when the order loads into our system the only address they provide is the shipping address for both shipping and
billingIt does not affect payment or the order as it is expected. I do see that your order was delivered and we do hope that your sister love's the items you sent herPlease let us know if there is anything else that we may help you with.Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Hello ***,Thank you for reaching out to usI apologize for the delay in your orderWe did experience a slight delay as we were awaiting a shipment of our specialty flowers that are required to complete the bouquetWe do apologize for any inconvenience causedI would also like to apologize
that you experienced issues with contacting our customer service departmentWe are in the process of hiring and training additional customer representatives to better assist our customersI do see that you have recently spoke with a member of our customer service department and they were able to cancel the order for you and process a refund back to your original form of paymentAgain, I do apologize for the inconvenience and do hope that you will give us another tryPlease let us know if there is anything else that we can help you with.Thank you

Hello,Thank you for reaching out to usI apologize for the delay in your orderAs we are experience an additional delay with our loose Dahlia's, your order has been cancelledAs PayPal was used to complete your payment, we do ask that you file a claim as we have chose to no longer use PayPal as a
payment optionOnce your claim has been filed your refund will be processedPlease let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to usI apologize for the delay in your orderI have pulled up your order and confirmed that your order has been cancelled and refundedAn email confirmation was sent to the email address on fileDepending on your financial institution your refund will post back
to your account within 3-business days from the date of the emailPlease let us know if there is anything else we may help you with.Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meAfter filing my complaint, I notified the business and was finally sent my refund.
Sincerely,
*** ***

Hello,Thank you for reaching out to usI apologize for the delay!! I have pulled up your order and confirmed that it has been cancelled and refunded per your requestDepending on your financial institution, your refund would post back to your account within 3-business daysWe confirmed that
Amazon has processed your refund.Thank you

Hello,Thank you for reaching out to usI apologize for the confusion in regards to your loose flower orderWe are currently going through some new and exciting changes and there was some misunderstandings in regards to some of those changes. I do apologize about our production time being
passed what was promised on our websiteDue to some unforeseen circumstances we are trying our best to minimize the delay as much as possibleWe do not have a current time frame available at this time but we are working to get your order out to you as quickly as possibleWe are doing our best to ensure that this situation does not take place again, and have taken all precautionary steps to ensure this will not happen to your future orders with usOnce again we apologize to you for all the troubles caused because of this, and we appreciate your patience and understanding on the matter.Thank you

Hello,Thank you for reaching out to usI apologize for the delay in your orderI have pulled up your order an see that the order has shippedAn email confirmation was sent to the email address on fileI am including a link to better track your
shipment, ***Based off the tracking information, the shipment is scheduled to be deliver on Tuesday, May 16thPlease let us know if there is anything else that we can help you with.Thank you

Hello,Thank you for reaching out to usI apologize for the delay in your orderI have pulled up the orders in questions and I see that they have all shippedAn email confirmation has been sent to the email address on fileI am including links to better track your
shipments.***Please allow hours for the tracking information to update.Please let us know if there is anything else that we can help you with.Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Thank you for your time
Sincerely,
*** ***

Hello,I have cancelled your order per your request and an email confirmation was sent to the email address on filePlease let us know if there is anything else that we can help you with.Thank you

Hello,Thank you for reaching out to usI apologize for the delay in your orderI have pulled up your order and see that your order has shipped and was delivered on June 23rdWe do hope you love the items you receivedPlease let us know if there is anything else that we may help you with.Thank
you

Hello,Thank you for reaching back out to usAs mentioned previously the flowers do not show any damageAs sola wood is a soft wood you are able to fluff the flowers by adding some hot water and reshaping themAs we do not normally accept returns we do offer prepaid shipping labelsIf you chose to return them you may and your refund will be processed once the are returned to our warehouse. Thank you