Eco Flower LLC

Hello,Thank you for reaching out to usI apologize for the delay in your orderI have pulled up your order and confirmed that your order has been cancelled and refunded last weekAn email confirmation was sent to the email address on fileDepending on your financial institution your refund would
process back to your account within 3-business days from the date of the emailPlease let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to usI apologize for the delay in your orderI have pulled up your order and confirmed that it has been cancelled and refundedAn email confirmation was sent to the email address on fileDepending on your financial institution your refund will post back to your
account within 3-business days from the date of the email Please let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to usI have pulled up your order and have reviewed all previous correspondence as well as previous notesBased off all the information, our wedding department and management did everything in their power and went above and beyond to assist you with your orderAt
this time there is nothing further that we can assist you with.Thank you

Hello,Thank you for reaching out to usI apologize for the delay in your orderI have pulled up your order and see that it has shipped and was delivered to the address on file on June 21stWe do hope the recipient love the item they receivedPlease let us know if there is anything else that we
may help you with.Thank you

Hello,Thank you for reaching out to usI apologize for the delay!! I have pulled up your order and confirmed that it has been cancelled and refunded per your requestAn email confirmation was sent to the email address on fileDepending on your financial institution your refund would post back to
your account within 3-business days from the date of the emailPlease let us know if there is anything else that we may help you with.Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***.Just a suggestion, but you should really try and offer these people something for their inconvenience or offer a replacementThe customer service from your company is completely lacking and it would probably make your customers less aggravated if you managed to keep them up to date and make a slight attempt at making their experience better than mine was(I am not expecting anything from you, this is legitimately just a suggestion)I hope you guys get your company figured out because you have great product, just the literal worst customer service department.-*** ***

Hello,Thank you for reaching out to usI apologize for the delay in your orderI have pulled up your order and see that it has shipped and is currently in transit to your local USPS for deliveryI am including a link to better track your
shipment, ***Please let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to usI apologize for the delay in your orderI have pulled up your order and do see that your order has shippedI am including a link to better track your shipment, ***Based off
the tracking information it has arrived at the transfer facility and is en route to your local USPSWe do apologize for the delay and inconvenience causedPlease let us know if there is anything else that we can help you with.Thank you

Hello,Thank you for reaching out to usI apologize for the delay in your orderPer your request your order has been cancelled and your refund has been processed back to its original form of paymentAn email confirmation has been sent to the email address on fileDepending on your financial
institution your refund will post back to your account in 3-business daysPlease let us know if there is anything else that we can help you with.Thank you

Hello,Thank you for reaching out to usI apologize for the delay in your orderI have pulled up your order and it has shippedBased off the tracking information your order is scheduled to deliver todayWe do hope you love the item you purchasedPlease let us know if there is anything else that
we may help you with.Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Hello,Thank you for reaching out to usI am so sorry to hear that the reship did not arrive in time for your weddingI have processed the refund and an email confirmation has been sent to the email address on fileDepending on your financial institution your refund will post back to your account
within 3-business daysPlease let us know if there is anything else that we can help you with.Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Hello,Thank you for reaching out to usI apologize for the delay in your orderWe have processed a full refund and cancelled your order as requestedAn email confirmation has been sent to the email address on fileDepending on your financial institution your refund will post back to your account
within 3-business daysWe apologize for any inconvenience causedPlease let us know if there is anything else that we can help you with.Thank you

Hello,Thank you for reaching out to usI apologize for the delay in your orderI have pulled up your order and verified that your order has been cancelled and refundedAn email confirmation was sent to the email address on fileDepending on your financial institution, your refund will post back
to your account within 3-business days from the date of the emailPlease let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to usI apologize for the delay in your ordersI have pulled up your orders and see that they have shipped and deliveredIn regards to your order ***, I do see a partial refund has been completed due to missing items on the orderAn email confirmation has
been sent to the email address on fileDepending on your financial institution your refund will be posted back to your account within 3-business daysPlease let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to usI apologize for the delay in your orderI have pulled up your order and see that it has shipped and was delivered on June 9thWe do hope you love the Central Park bouquet that you received. In regards to the subscription box that you received I am sorry
to hear that you didn't like itHowever as it is a subscription box and we can not always guarantee that every customer will be happy with what they receiveAs for the value of the items, it is determined by our designersWe have never sold large loose flowers on our website so I am unsure of where you got the cost of the flower individuallyAs for the multiple charges that occurred, the company that processes our subscription payments caught the issue shortly after it happenedThey immediately caught and fixed the issue and started processing refunds immediatelyI do apologize that you have had difficulty reaching out to our customer service departmentAs mentioned in our FAQ page, our customer service department is currently behind on emails as calls take priorityIf we have received multiple emails from a customer, our customer service department will respond to the most recent of the emails and archive the remaining emailsPlease let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to usI apologize for the delay in your orderI have pulled up your order and confirmed that the order has been cancelled and refundedAn email confirmation has been sent to the email address on fileDepending on your financial institution your refund will post
back to your account within 3-business days from the date of the emailPlease let us know if there is anything else that we may help you. Thank you

Hello,Thank you for reaching back out to usI have tracked the package and do see that it was handed over to USPS todayI am including additional tracking information, ***Please let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to usI apologize for the delay!!I have reviewed your orders and you were advised correctly by our customer service departmentOnce a customer has filed a dispute with their card company our hands are tied and we are unable to complete refunds as the funds are now
tied up in the disputeBased off your orders we received the dispute information from your bank on October 11thOn that day we advised your financial institution that your orders have been cancelled and we accepted the chargeback, which means the funds were released backWith disputes, however, it may take between 75-days for the financial institution to complete the chargeback. So per our records we accepted the dispute and released the funds on October 11th and your financial institution was advised and the dispute was closed on our endAny further concerns with your dispute you will need to follow up with your financial institutionPlease let us know if there is anything else that we may help you with.Thank you