Eco Flower LLC

Hello,Thank you for reaching out to usI apologize for the delay in your orderI have pulled up your order and do see that your order has shipped and was delivered todayWe do hope that you love your Martha Stewart bouquetPlease let us know if there is absolutely anything we can help you
with.Thank you

Hello,Thank you for reaching out to usI apologize for the delay!! I have pulled up your order and reviewed it with our Escalations departmentAt this time it will be about 4-weeks before your order shipsWe do apologize for the extended time frameYour order contains one of our most popular
items and we are working to get them completed as quickly as possible. Thank you

Complaint: ***
I am rejecting this response because: My bouquet not only came damaged, but was weeks late and no longer neededMothers Day is over All sales final is understandable when it's not the company's faultThis is 100% the company's fault and had the product come within the 10-business day delivery time I would have enough to return and order a replacement and use the store credit A refund is not unreasonablePlease sent prepaid label and refund money or I will have to dispute with PaypalI shouldn't have to suffer because your company isn't holding up their end of the bargain
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Hello,Thank you for reaching out to usI apologize for the delay in your order!! I have pulled up your order and verified that it has been cancelled and refundedAn email confirmation was sent to the email address on fileDepending on your financial institution, your refund would post back to
your account within 3-business days from the date of the emailPlease let us know if you have not seen your refund and will be happy to provide you with the Transaction ID to give to your bankLet us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to usI apologize for the issues that occurred with your orderIt was nice working with you yesterday and I do apologize that we weren't able to get your items out to youYour order was fully refundedA email confirmation was sent to the email address on file
Please let us know if there is anything else that we can help you with.Thank you

Hello,Thank you for reaching out to usThe order is not eligible for refund as it has shipped and is expected to be delivered to the shipping address on October 26, 2017. The shipping confirmation was sent to the email address on file, ***Please check your spam/junk mail if it was not received in your inbox.I am including a link to track your shipment, ***.Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Hello,Thank you for reaching back out to usI have checked the status of your shipment and shipment is still showing scheduled delivery for Wednesday May 17thPlease let us know if there is anything else that we can help you with.Thank you

Hello,Thank you for reaching out to usI do apologize for the delay in your orderPer our Terms & Condition, It is our goal to have your order to you within business days of purchaseWe do not guarantee delivery dates for orders nor do we agree to deadlines or rush orders at the
request of the customerAll requests are noted and are taken into consideration when in production, but it is not a promise nor guaranteeWe do apologize that your order has passed the business days and we are working to get the order to you as quickly as possible We are trying our best to minimize the delay as much as possible and are doing our best to ensure that this situation does not take place again, and have taken all precautionary steps to ensure this will not happen to your future orders with usOnce again we apologize to you for all the troubles caused because of this, and we appreciated your patiencePlease let us know if there is anything else that we can help you with.Thank you

Complaint: ***
I am rejecting this response because: I have never received a refund in the amount of $for this order nor have I even received an email from the company regarding a refund.
Sincerely,
*** ***

Hello,Thank you for contacting usSince we have gone from a very small business to a very large business in just a matter of months, we have experienced a few delays in our production processDo to this growth we are also working on building up both our production and customer service departments
I do apologize that you have had difficulty contacting our customer service departmentWe are recently in the process of making many new and exciting updates in regards to our processesI apologize that there was a delay in the processing of your refund but I do see that the refund has been processed todayAn email confirmation was sent to the email address on filePlease let us know if there is anything else that we can help you with.Thank you

Hello,Thank you for reaching out to usI apologize for the delay in your orderYour order has been cancelled and your refund is processingAs the order was placed using PayPal your refund is being processed through them directlyOnce your refund has been applied back to your account you will
receive notificationPlease let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to usI apologize for the delay in your orderI have pulled up your order and confirmed that the order has been cancelled and the refund was processed in the timeframe that you were advisedAn email confirmation was sent to the email address on fileDepending on
your financial institution your refund will post back to your account within 3-business days from the date of the emailPlease let us know if there is anything else that we may help you with.Thank you

To Whom It May Concern: Although we are sorry to hear about this customer's experience, we are unable to assist in this matter. This complain was erroneously placed against our company even though this is not one of our customersOur records do not show an order for Ms***
***. Just to clarify, we at EcoFlower Weddings are a separate company to Eco Flower in Ogden, Utah. We used to be more of a sister-company to Eco Flower that did the wedding ordersBut, in March 2016, Eco Flower launched their own wedding line. This can cause confusion. We at EcoFlower Weddings are a much smaller company that specializes in custom crafting wedding flowers made to orderBecause our ordering process is more involved, orders are placed either over the phone or via emailWe do not offer a "click and order" feature on our websiteOur orders also require 2-months to custom craft. Based upon the mentioned crafting/shipping time frame of 5-business days, it is very likely that this order was placed with Eco Flower in Ogden, Utah. Please let me know if there is any additional information we can provide to dispute this claimThank you. Warmly, Chelsea D***Manager/Owner, EcoFlower Weddingshttp://www.ecoflowerweddings.comphone: (801)512-

Hello,Thank you for reaching out to usI apologize that we were unable to fulfill your orderI have pulled up both orders and see that your orders have been cancelled and your refunds have been processedEmail confirmations were sent to the email address on fileDepending on your financial
institution your refund will be posted within 3-business days from the date on the emailPlease let us know if there is anything else that we can help you with.Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
However, I request it be noted if possible that this business did not take action or respond satisfactorily to my questions or request for reimbursementIt was not until I got Revdex.com and my credit card company involved that the business issued my refundThis option may not be readily apparent to all consumers, and I fear other customers will be defraudedI have never experienced anything like this
Sincerely,
*** ***

Hello,Thank you for reaching out to usI apologize for the delay in your orderYour order has been shipped and I am including a link to better track the shipment. ***Please let us know if there is anything else
that we can help you with.Thank you

Hello,Thank you for reaching out to usI apologize for the delay!! I have pulled up your orders and confirmed that they have shipped and were delivered to the shipping addresses on fileAs the orders have shipped and been delivered they are not eligible for refundAlso since the orders were
placed on May 13th they would not have arrived for Mother's Day, although I do apologize that they took longer than was expected to be completedPlease let us know if there is anything else that we may help you with.Thank you

Complaint: ***
I am rejecting this response because: The complaint is under my name! *** ***, the email address used for the order (***) is the one I set up so my fiance and I had
one account for everything concerning our weddingThe one that this complaint is filed under is my personal e-mailSo yes, you can deal with me, because it is my account!
Sincerely,
*** ***