Eco Flower LLC

Complaint: ***
I am rejecting this response because: the last excuse provided was that you were only waiting on a shipment of wooden vases to arrive and be stained in order to complete the item When is the shipment of supplies expected to arrive and when is the order expected to ship? It has already been more than two months since the order was placed and the two previous expected ship dates you provided have already long passed
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: I recieved the product and the company has been speaking with me regarding this issue, not my husband
My issue is with the quality of the product and the terrible business practices and fraud the company is perpetrating.
Sincerely,
*** ***

Hello,Thank you for reaching out to usI apologize for the delay in your orderI have pulled up your order and see that your order has been cancelled and refunded per your requestAn email confirmation was sent to the email address on fileDepending on your financial institution your refund will
post back to your account within 3-business days from the date on the emailA big thank you to your husband for performing one of the hardest jobs on earthPlease let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to usI apologize of for the delay in your orderI have pulled up your order and confirmed that your order has shipped and was delivered on July 3rdWe do hope you love the item you receivedPlease let us know if there is anything else that we may help you
with.Thank you

Hello,Thank you for reaching out to usI am sorry to hear that your order arrived damagedPer our terms & conditions please send pictures of the damaged item to our customer service department at [email protected] and they will review them for resolutionPlease let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to us. We do prioritize wedding orders off the wedding/delivery date that is provided by the customer at the time of orderOur goal is to deliver the items 7-days prior to that dateI do apologize that one of the orders did arrive later than expectedI
hope you enjoyed your bouquets and your wedding day was beautiful!Thank you

Hello,Thank you for reaching out to usI apologize for the delay in your orderI have pulled up your order and see that your refund was processed via PayPalPlease let us know if there is anything else that we can help you with.Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me as the business finally processed by refund as I requested from them two months ago
Sincerely,
*** *** ***

Hello,Thank you for reaching out to usI apologize for the delay!! I have pulled up your order and confirmed that it has been cancelled and refunded per your requestA paper check is being sent to the address on file as we are unable to refund back to your original form of paymentPlease let us
know if there is anything else that we may help you with.Thank you

Complaint: ***That was for the first orderIf you review the last message that you sent I advised that I still had not received a refund for invoice# *** and was advised that it wouldn't be eligible for a refund until today and to email if I had not received a shipping confirmation (which I have not)
Sincerely,
*** ***

Hi ***,Thank you for reaching out to usI apologize for the delay in your Mini Natural CenterpieceDue to the overwhelming response to our Black Friday sale our wood supplier was unable to keep up with our demands and we, unfortunately, we were forced to locate another supplierDue to such
short notice, our new supplier is doing their best to get all the items to as quickly as possibleI have processed a refund to you for the amount of the CenterpieceYou were sent an email confirming the refund. In regards to the item that you did receive we do require that our customer service department be contactedPer our Terms & Conditions, that is agreed upon prior to checkout, our return and refund policy is as followRETURN AND REFUND POLICY. Except as provided for replacement bouquets below, there are no refunds or returns for the goods purchased on the ServiceAll sales are finalYou may receive a replacement bouquet only if: (1) you submit a request within three calendar days of the delivery date, and (2) the wrong item was delivered, or if the bouquet arrives in substandard condition, or if the product has not shipped by the 15th business day, and (3) if the bouquet arrived in substandard condition, then a photograph of the bouquet must be attached to the customer service request at https://www.ecoflower.com/pages/contactReplacement bouquets cannot be transferred for value or redeemed for cash.Please let us know if there is anything else that we can help you withHope you have a great day!!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meThank you very much for your help!
Sincerely,
*** ***

Hello,Thank you for reaching out to usI apologize for the delay in your ordersI have pulled up your orders and see that they have shipped and been deliveredWe do hope you love the items you receivedPlease let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to usI apologize for the issue with your orderI have pulled up your order and see that your order had shippedI tracked the shipment and it does look like your item has been lost in
transit, ***I have requested that the item be remade and shipped back out to you as soon as possibleYou will receive an email confirmation for the replacement as well as when the item shipsPlease let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to usI apologize for the delay in your orderI have pulled up your orde rand confirmed that your order has been cancelled and refundedAn email confirmation was sent to the email address on fileDepending on your financial institution your refund will post back
to your account within 3-business days from the date of the emailPlease let us know if there is anything else that we may help you with.Thank you

Hello,Sorry we do not have an order under the information provided in the complaintPer our policy we are only able speak with the person that placed the order.Thank you

Hello,Thank you for reaching out to usI apologize for the delay in your orderI have pulled up your order and confirmed that your order has shipped and is currently in transitYour order has been handed over to USPS for deliveryI am including a link to better track your
shipment, ***Please let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to usI apologize for the delay in your order! I have pulled up your order and see that your order has shippedYou can track your shipment at UPS.com using tracking number ***Tracking shows that the order will be delivered on Wednesday May
17th. I apologize you have had trouble reaching our customer service departmentThey are currently days behind on emails and are working calls as quickly as possibleWe are currently expanding our customer service department to ensure easier contactPlease let us know if there is anything else that we can help you with.Thank you

Hello,Thank you for reaching out to usI apologize for the delay in your orderPer your request your orders have been cancelled and your refunds have been processed back to the original form of paymentAn email confirmation has been sent to the email address on fileDepending on your financial
institution your refund will post back to your account in 3-business daysPlease let us know if there is anything else that we can help you with.Thank you

Complaint: ***
I am rejecting this response because:
The refund is not what was promised as in an email that I had received from Renae at EcoFlowerI received a refund of $when the refund that was promised was $This company is known for screwing people out of their money and I do not want to be one of themIf they can’t provide what they promise in a timely manor they shouldn’t be in business
Sincerely,
*** ***