Eco Flower LLC

Hello,Thank you for reaching out to usI have pulled up your order
and confirmed that your order has been refundedAn email confirmation was sent to the email address on fileDepending on your financial institution your refund will post back to your account within 3-business days from the date of the emailPlease let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to usI apologize for the delay in the refund for your order #***I have reviewed all of the orders you have mentioned and I do see that of the refunds were completed more than weeks ago, while the remaining refund for order #was completed on August
25thIf you have not received your refunds we would advise that you reach out to your financial institution for statusPlease let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to usI apologize for the delay in your orderI have pulled up your order confirmed that your order has been cancelledWe are going to ask you to please file a claim via PayPal to assist us in processing refundWe recently chose to no longer use PayPal as a
payment option from our siteIn doing so it has caused extreme delays in refund processingWe do apologize for the inconveniencePlease let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to usI apologize for the delay in your orderI have pulled up your order and confirmed that the order has been cancelled and refundedAn email confirmation has been sent to the email address on fileDepending your financial institution your refund will post back
to your account within 3-business days from the date of the emailPlease let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to usI have pulled up your order and confirmed that your order was cancelled and refunded in NovemberMultiple emails were sent to the email address on file confirming the refund back to the original form of paymentI was able to confirm that the refund was
successful so I'm sorry to hear that you have not seen the refund posted back to your accountBelow is the transaction ID for your refund that you can provide to your financial institution to track your refund. Based off the information reviewed your refund was processed on November 21stDepending on your financial institution your refund would post back to your account within 3-business daysThe transaction ID for your refund is ***Please let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to usI apologize for the delay in your orderI have pulled up your order and confirmed that it has been cancelled and refunded back to the original form of paymentAn email confirmation was sent to the email address on fileDepending on your financial
institution your refund will post back to your account within 3-business days from the date of the emailPlease let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to usI apologize for the delay in your order! I have pulled up your order and see that your order has shipped and is scheduled for delivery on Monday May 15thAn email confirmation was sent to the email address on fileYou can track your order using tracking
number, ***, at UPS.comWe apologize for any inconvenience caused and hope you enjoy your itemPlease let us know if there is anything else that we can help you with.Thank you

Hello,Thank you for reaching out to usI apologize for the delay in your orderI have pulled up your order and see that it was shipped todayAn email confirmation has been sent to the email address on fileI am including a link to better track your
shipment, ***As the order was shipped today please allow 24-hours for the information to updatePlease let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to usI apologize for the delay in your order!! I have pulled up your order and confirmed that it has shipped and was delivered to the shipping address on fileWe do hope you love the items you receivedPlease let us know if there is anything else that we may help
you with.Thank you

Hello,Thank you for reaching out to usI apologize for the delay in your order! I have pulled up your order and I do see that your order has shipped and is scheduled for delivery on May 12thAn email confirmation was sent to the email address on fileYou can track your shipment using the tracking
number, ***, at UPS.comWe apologize for any inconvenience caused and hope you enjoy your itemPlease let us know if there is anything else that we can help you with.Thank you

Hello,Thank you for reaching out to usI apologize for the delay in your orderI have confirmed that your order has shipped and was delivered on July 5thWe do hope you love the item you receivedPlease let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to usI apologize for the delay in your orderI have pulled up your order and I see that your order was shippedAn email confirmation was sent to the email address on fileI am including a link to better track your
shipment, ***Please let us know if there is anything else that we can help you with.Thank you

Hello,Thank you for reaching out to usI have pulled up your order and do see that you have spoke with a member of our wedding department times in the past month in regards to the delivery date for your orderI was able to confirm that your order would be delivered by 7/as agreed uponPlease
let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to usI have pulled up your and have had a chance to review the pictures that you had providedBased off the pictures provided we agree with our customer service managerWhen loose flowers are packaged and shipped they will require what we call fluffingIf you
decide that you no longer want the product you may return itOnce the shipment arrives back to our warehouse the refund process will be initiated and an email confirmation will be sent to the email address on filePlease let us know if there is anything else that we may help you with.Thank you

Complaint: ***
I am rejecting this response because:I requested a refund, not shipmentI don't believe EF deserves my hard earned money after they ignored my initial request for shipment and subsequent request for refund, months after they received my payments for separate orders.I would be happy to have the items returned if a pre-paid shipping label is provided for each delivery address/orderI choose not to support this company in light of their refusal to listen to customers and insistence on continuing to take more orders when so many have yet to be fulfilled.Again, bad business!
Sincerely,
*** ***

Hello,Thank you for reaching out to usI apologize for the frustrations you have experiencedI have spoke with my wedding coordinator and they said we can definitely have your order, #***, to you by April 15th.In regards to the order you placed on January 24th, I am unable to locate this order
It may be under a different email address or nameIf you have the order number I would be happy to check on that order as well for youPlease let me know if there is anything else that we can help you with.Thank you

Hello,Thank you for reaching out to usI apologize for the delay in your orderI have pulled up your order and see that your order is shipping todayI am including a link to better track your shipment, ***Your
order will transferred to your local USPS who will complete deliveryPlease let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to usI am sorry to hear that your order arrived damagedI have pulled up your order and see that we had requested pictures of the damage on January 23rdAs of today we do not show that we have received any picturesWe would be happy to assist you but we do
require those pictures per our Terms & ConditionsPlease sent them to [email protected]. Thank you

Hello,Thank you for reaching out to usI apologize for the delay in your orderI have pulled up your order and confirmed that it has been shipped and delivered to the shipping address on fileWe do hope you love the items you received and hope that your wedding day is absolutely perfect! Please
let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to usI apologize for the delay in your orderWe are currently undergoing many new and exciting changes and are working to ensure that these issues do not occur in the futureI see that your had has been shipped via USPSThe tracking number assigned to your
shipment is ***Please let us know if there is anything else that we can help you with.Thank you