Eco Flower LLC

Hello,Thank you for reaching out to usI apologize for the delay in your shipment of loose flowersI have cancelled and refunded your loose flowers on the orderAn email confirmation has been sent to the email address on fileDepending on your financial institution your refund will post back to
your account within 3-business daysIn regards to the 2nd item on your order I see that it was shipped out to you on February 15thPlease let us know if there is anything else that we can help you with.Thank you

Hello,Thank you for reaching out to usI apologize for the delay in your orderI have pulled up your order and it has shippedAn email confirmation has been sent to the email address on fileI am including a link to better track your
shipment, ***Please allow hours for the tracking information to updatePlease let us know if there is anything else that we can help you with.Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Hello,Thank you for reaching out to usI apologize for the delay in your orderI have pulled up your order and see that your order has shipped and is out for delivery todayWe do hope you love your Country Love Wood SignPlease let us know if there is anything else that we may help you
with.Thank you

Hello,Thank you for reaching out to usI apologize for the delay in your orderI have pulled up your order and see that it has shipped and was delivered todayWe do hope you love the item you receivedPlease let us know if there is anything else that we can help you with.Thank you

Hello,Thank you for reaching out to usI am sorry to hear that part of your order arrived damagedI do see you spoke with our customer service department and a replacement order was completedI do see that your replacement order was shipped to you on April 24thAs the replacement order has been
shipped I have cancelled the remaining item on your previous order and have refunded you for the itemAn email confirmation was sent to the email address on filePlease let us know if there is anything else that we can help you with.Thank you

Hello,Thank you for reaching out to usI apologize for the delay in your orderI have pulled up your order and see that the order has shipped and was turned over to USPS today for deliveryI am including a link to better track the
shipment, ***We do hope you love the items you receivePlease let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to usI apologize for the delay in your orderI have pulled up your order and see that your order has shippedBased off the tracking information your order is currently in transit to your local USPS who will than complete the deliveryI am including a link to
better track your shipment, ***Please let us know if there is anything else that we can help you with.Thank you

Hello,Thank you for reaching out to usI apologize for the delay in your orderI have pulled up the order and see that it has shipped and was delivered on June 8thWe do hope you love the item you received. In regards to the damaged item I am sorry to hear that it arrived damagedI have
given the information to our customer service department and they are working to get to your email as quickly as possibleOnce the email has been received and reviewed you will receive an email confirming the replacement orderPlease let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to usI apologize for the delay!! I have reviewed your order with our Escalations team and your order will be shipping within the next 4-weeksWe do apologize that your order has taken so long to completePlease contact us if you have any further questions or
concerns.Thank you

Hello,Thank you for reaching out to usI apologize for the delay in your orderI have pulled your order up and confirmed that your order has shipped and was delivered on July 13thWe do hope you love the item you received and apologize for any inconveniencePlease let us know if there is
anything else that we may help you with.Thank you

Hello,Thank you for reaching out to usI am sorry to hear that you never received your previous refund checkAfter receiving your inquiry an investigation was completed confirming that previous check that was sent to you was found to have not cleared are accountSo we have issued a stop payment for the previous check and a new one has been sentPlease keep and eye out for it and if it is not received within the next weeks please let us know. Thank you

Hello,Thank you for reaching out to usI apologize for the delay in your orderI have pulled up your order and see that the item has shippedAn email confirmation has been sent to the email address on fileBased off the tracking information your order is available for pickup at your local post
officePlease let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to usI apologize for the delay in your order!! I have pulled up your order and verified that it was cancelled per your request after speaking with our customer service departmentI have also confirmed that your refund has been completed via PayPalPlease let us
know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to usI apologize for the delay in your orderI have pulled up your order and see that your order has shippedAn email confirmation was sent to the email address on fileBased off the tracking information your order is in transit to your local USPS who will
complete the deliveryI am including a link to better track your shipment, ***Please let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to usI am sorry to hear that you received damaged itemsPer our Terms & Conditions we do ask that you email pictures of the damaged items to [email protected], our customer service department will review them and notify of the resolutionIn regards to the subscription box they are non-returnable and non-refundable, although if the item arrived damaged we do ask that you send pictures as wellSince all orders have been delivered they are not eligible for refund.As for the items that have been received, as per our Terms & Conditions, all sales are finalIf you prefer to return them you you mayItems must be in their original packagingOnce the items have been returned to our warehouse your refund will be processedAs we do accept returns we are doing so as a courtesy and do not have ability to provide return shipping labels Please let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to usI apologize for the delay in your orderI have pulled up your order and verified that it has shipped and was delivered to the shipping address on filePlease let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to usYou are correct, in our Terms & Conditions it states:For wedding orders, we require a minimum of a 8-week production time frame that is subject to increase without notice for new orders, based on availability(view FAQS page for current production
time)As stated these timeframes are subject to change without notice which is why our Terms & ConditionsIf a date would have been chosen at time of order our system would not have allowed the order to be placed for the date that you are requesting. As a date was not provided on the order and we are fully booked for the next months, a rush fee would be requested for any and all orders requested prior to SeptemberA rush fee is charged as we will require our wedding florists to work any overtime that may be necessary to complete the orderAs such the rush fee is not refundableIf you prefer we can cancel and refund the entire order, including the rush feePlease let us know if you would like to continue with the order or if you prefer that it be cancelled.Thank you

Hello,Thank you for reaching out to usI apologize for the delay in your order!! I have pulled up your order and confirmed that it has been cancelled and refunded per your requestAn email confirmation was sent to the email address on fileDepending on your financial institution, your refund
would process back to your account within 3-business days from the date of the emailPlease let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to usI apologize for the delay in your orderI have pulled up your order and see that your order has been shippedBased off the tracking information your order is scheduled to deliver todayWe do hope you love the item you receivePlease let us know if there is
anything else that we may help you with.Thank you