Eco Flower LLC

Hello,Thank you for reaching out to usI apologize for the delay in your orderI have pulled up your order and see that everything on the order has shipped except for the narrow glass vase, which we will ship as soon as they are received by our supplierI am including tracking to better track
your shipment, ***Once your vase ships you will receive an additional tracking confirmation emailPlease allow hours for the tracking information to updatePlease let us know if there is anything else that we can help you with.Thank you

Hello,Thank you for reaching out to usI am extremely sorry for the delay in the remaining items on your orderI have pulled up your order and see that the final items on your order has shippedAn email confirmation was sent to the email address on fileBased off the tracking information your
order is currently in transit to your local USPSI am including a link to better track your shipment, ***Please let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to usI apologize for the delay in your orderI have pulled up your order and see that it has shippedAn email confirmation has been sent to the email address on fileBased off the tracking information your order is currently in transit to your local USPSWe do
hope you love the item you purchasedPlease let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to usI apologize for the delay in your orderI have pulled up your order and see that it has been shipped and delivered on May 25thWe do hope you love the items that you orderedPlease let us know if there is anything else that we can help you with.Thank you

Hello,Thank you for reaching out to usI apologize for the delay in your order!! I have pulled up your account and confirmed that your order has been shipped and delivered to the address on fileWe do hope you love the item you receivedPlease let us know if there is anything else that we may
help you with.Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me My items arrived in good condition, over months from date of purchase.
Sincerely,
*** ***

Hello,Thank you for reaching out to usI apologize for the delay in your orderI have pulled up your order and see that it has shipped todayI am including a link to better track your shipment, ***Please allow
24-hours for the tracking to updatePlease let us know if there is anything else that we may help you with.Thank you

Hello,As we do not have dates on when checks get sent out we are unable to provide you with an actual date for when it will be sentAt this point there is nothing further that we will be able to assist with as we do not have the information you prefer.Thank you

Hello,Thank you for reaching out to us I apologize for the delay in your orderI have pulled up your order and see that it has been shipped and was delivered todayWe do hope you love the item you receivedPlease let us know if there is anything else that we can help you with.Thank you

Hello,Thank you for reaching out to usI apologize for the delay in your orderI have pulled up your order and confirmed that your order has been cancelled and refundedAn email confirmation has been sent to the email address on fileDepending on your financial institution,, your refund will
post back to your account within 3-business days from the date on the emailPlease let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching back out to usAs per our Terms & Conditions our goal timeframe is business daysAs stated this is not promise or guarantee that the item will ship within that timeframeAlthough our production team does work to get items out as quickly as possible there are times where issues, that are out of our control, occur and may delay production for certain items.As for your refund I do apologize for the delayWe do try to work them as quickly as possible.Please let us know if there is anything else that we may help you with.Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Hello,Thank you for reaching out to usI apologize for the delay in your order! I have pulled up your order and it looks like your order has shippedI am including a link to better track your shipment, ***Please
let us know if there is anything else that we can help you with.Thank you

Hello,Thank you for reaching out to usI apologize for the delay in your orderI have pulled up your order and see that your order was shipped and multiple attempts at delivery was unsuccessful and the order has been returnedYour order is being processed back in to our warehouse and your refund
of $39.99, will be applied back to your original form of payment within 7-business daysAn email confirmation will be sent to the email address on filePlease let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to usI am sorry to hear that your order arrived damagedI have pulled up your order and confirmed that our wedding department received your notification of damage and your refund was processedAn email confirmation was sent to the email address on fileDepending
on your financial institution your refund will post back to your account within 3-business days from the date of the emailPlease let us know if there is anything else that we may help you with.Thank you

Complaint: ***
I am rejecting this response because: Yes, it was delivered AFTER the fact that only because I made the complaint against your businessHad I not submitted a complaint, I'd have never received my order or heard from youI received a confirmation that my order was shipped after I contacted the Revdex.com, and the tracking you sent to me was untraceableI don't accept your apology as it is not sincere, it is only to improve your business ratingsNo thanksI would never recommend this faulty business to anyone that I hear interested in your merchandiseNo one deserves this extra stress from ordering what was falsely promised by your businessWe paid for what was advertised and you should honor what you advertised and not waste people's time. If you are really sincere with your apology then you should have read my complaint closely for what was requested with my orderI don't have time to play games with this kind of dishonest companyIf I could still rate your business as a negative number, it'll be a negative for sure.Sincerely,
*** **

Hello,Thank you for reaching out to usI have pulled up your order and see that you have spoke with multiple members of management that have advised you of the same thingWe are happy to send you out pictures to replace that flowers that were damaged in shippingOtherwise, if you prefer to return
the item you may do so at your own discretionYour refund would be processed once the item has been returned back to our warehousePlease let us know if there is anything else that we may help you with.Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meIt is unfortunate that I had to make multiple phone calls, write several emails, and file this complaint in order to correct this issue.
Sincerely,
*** ***

Hello,Thank you for reaching out to usI apologize for the delay in your orderI have cancelled and processed a refund per your requestAn email confirmation has been sent to the email address on fileDepending on your financial institution your refund will post back to your original form of
paymentWe apologize for any inconvenience causedPlease let us know if there is anything else that we can help you with.Thank you

Hello,Thank you for reaching out to usI am sorry to hear that your order arrived damagedAs per our Terms & Conditions we ask that you send us pictures of the damaged itemI do see that you have not reached out to us directly since the items was shippedWe would be happy to help you
especially if your item was damaged in transitIf you would like us to assist you please send pictures of the damaged item to [email protected] with your order number and the will review them and advise you of a resolutionPlease let us know if there is anything else that we may help you with.Thank you