Eco Flower LLC

Hello,Thank you for reaching out to usI have pulled up your order and see that it contains both a wedding line item and general production itemsAs the order was placed with a wedding line item it does fall under our wedding production time frame as stated in our Wedding FAQ'sBased off that
information your order would ship within 7-days of the date we were provided on the order with a minimum week lead timeIf you would like to receive your order prior to the time frame given, please reach out to our wedding department at 877-338-option and they will be happy to assist you.Thank you

Hello,Thank you for reaching out to usI apologize for the delay in your orderI have pulled up your order and see that your order was shipped on May 9thAn email confirmation was sent to the email address on fileI am including a link to better assist you in tracking your
shipment, ***Tracking shows that the order is currently in transit and will update once it arrives to the facility closest to youWe apologize for any inconvenience caused and hope that you enjoy your itemsPlease let us know if there is anything else that we can help you with.Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me At the point I made the complaint, I simply wanted to have the promised product in hand I will however never make a purchase from this business again Having a specific production time listed that appears to be impossible for them, continuing to send daily promotions and sales when they cannot keep up with production on existing orders, giving customer service agents no information on production delays or backorders, and seemingly only satisfying orders once a Revdex.com complaint has been filed; these are simply unacceptable It is a shame as the company has a wonderful product, but it isn't worth the hassle trying to deal with their terrible business
Sincerely,
*** ***

Hello,Thank you for reaching out to usI apologize for the delay!! I have pulled up your orders and see that one of them was shipped and delivered to the address on file. In regards to the second order your refund will be processed via check as we chose to no longer work with PayPalWe
process paper checks twice a month and yours is in the next batch to be sentPlease let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to usI apologize for the delay in your refundI have completed your refund and an email confirmation has been sent to the email address on fileI am extremely sorry that your refund was not processed in the time frame givenPlease let us know if there is
anything.Thank you

To Whom It May Concern: Although we are sorry to hear about this customer's experience, we are unable to assist in this matter. This complaint was erroneously placed against our company even though this is not one of our customersOur records do not show an order for Ms***
***Furthermore, our company does not offer a sample box productSince we custom craft each floral item to order, we prefer for orders to be placed 2-months in advance of the preferred delivery dateWe do not advertise on our website (www.ecoflowerweddings.com) that orders will be shipped within days of ordering nor do we offer a "click and order" feature on our website. Just to clarify, we at EcoFlower Weddings are a separate company to Eco Flower in Ogden, UtahIn March 2016, Eco Flower launched their own wedding line. This can cause confusion. We at EcoFlower Weddings are a much smaller company that specializes in custom crafting wedding flowers made to orderBecause our ordering process is more involved, orders are placed either over the phone or via emailWe do not offer a "click and order" feature on our websiteOur orders also require 2-months to custom craft.Based upon the mentioned crafting/shipping time frame of and the description of the ordered sample box, it is very likely that this order was placed with Eco Flower in Ogden, Utah. Please let me know if there is any additional information we can provide to dispute this claimThank you. Warmly, Chelsea D***Manager/Owner, EcoFlower Weddingshttp://www.ecoflowerweddings.comphone: (801)512-

Hello ***,Thank you for reaching out to usWedding orders are prioritized by wedding date/delivery date which is provided by the customer at time of orderBased off of your order the date you provided on the order was February 25, We do aim to deliver your order within 7-days prior
to the date you providedHowever we did have a very slight delay in shipment but based off the tracking from your order the order did arrive prior to the date provided by you on February 22ndBased off of our FAQ's and Terms & Conditions your order is not eligible for refundPlease let us know if there is anything else that we can help you with.Thank you

Hello,Thank you for reaching out to usI am sorry to hear that your order arrived damagedPer our Terms & Conditions we do request that pictures of the damage be sent to our customer service department at [email protected] customer service department will review the pictures and will follow up with you. Thank you

Revdex.com:
I have
reviewed the response made by the business in reference to complaint ID ***, and find that this resolution to be something I will have my partner prosuseEco Flower has emailed with me many times about this invoice # and including an email saying the refund has been completed.
Sincerely,
*** ***

Hello,Thank you for reaching out to usI do apologize for the delay in your orderI see that it was placed just over months ago and was on back orderI have confirmed that the order has shipped todayAn email confirmation was sent to the email address on fileI am including a link to better track your shipment, ***Please allow 24-hours for the tracking information to updatePlease let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to usI apologize for the delay in your orderI have pulled up your order and see that it has shipped and is currently in transit to your local USPS who will complete delivery of your orderI am including a link to better track your
shipment, ***Please let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to usI apologize for the delay in your orderI have pulled up your order and confirmed that it has been cancelled and refundedAn email confirmation has been sent to the email address on fileDepending on your financial institution your refund would post back to
your account within 3-business days from the date of the email. Per our Terms & Conditions we do not promise or guarantee shipping or delivery dates. It is our goal to have your order shipped within business days of purchaseWe do not guarantee delivery dates for ordersAs all orders are handmadePlease let us know if there is anything else that we may help you with. Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Hello,I do apologize but we are unable to assist you as you are not the customer on fileFor privacy reasons we are not able to discuss another customers order.Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I have received a shipping notification, after you contacted the businessThank you for helping me get my product!
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Hello,Thank you for reaching out to usI apologize for the delay in your orderWe are currently awaiting a wood shipment to arrive to complete your orderWe lost a wood supplier during December and were forced to locate another supplier at short notice and they have been working to get us our
wood supplies as quickly as possibleWe are currently making many new and exciting processes to ensure that this doesn't occur in the futureWe do apologize for any inconvenience this has causedYour order has been given to our Escalations team and they will work to get the order out to you as quickly as possibleOnce the order ships you will receive an email with tracking to the email address on filePlease let us know if there is anything else that we can help you with.Thank you

Hello,Thank you for reaching out to usI apologize for the delay in your orderI have pulled up your order and confirmed the cancellationYour refund is currently in process and you will receive an email to the email address on fileWe do apologize for any inconvenience causedPlease let us
know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to usI apologize for the delay in your orderI have pulled up your order and confirmed the cancellation and your refund has been processedAn email confirmation has been sent to the email address on fileDepending on your financial institution your refund will
post back to your account within 3-business days from the date on the emailPlease let us know if there is anything else that we may help you with.Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me, now that I have FINALLY recieved my refund
Sincerely,
*** ***