Eco Flower LLC

Hello,Thank you for reaching out to us. I do apologize for the 2 month delay in your refund. As we recently dropped PayPal as a payment option it has caused extreme delays that were beyond our control. I do see that you have filed a claim with PayPal and we have requested that your refund be...

processed. You will receive notification once the refund has been completed. Please let us know if there is anything else that we may help you with.Thank you

Hello, Thank you for reaching out to us. I do apologize we were unable to fulfill your order within our goal time frame. I have pulled up your order and see that your refund was done directly through PayPal today. I apologize for any inconvenience caused. Please let us know if there is anything...

else that we can help you with.Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I am sorry that you never responded to my personal inquiries.  It took my getting in touch with the Revdex.com to finally receive my order.  This is very poor business practice on your part.  A simple note explaining that my order has been delayed would have sufficed.  Instead I heard nothing for two months.  
Sincerely,
[redacted]

Hello,Thank you for reaching out to us. I apologize for the delay!! I have pulled up your order and confirmed that your order has been cancelled and refund process started. Once the refund process has been started it may take 14-20 business days for the refund to complete. Based off the date of the...

cancellation we are well within this timeframe.Thank you

Hello,Thank you for reaching out to us. I apologize for the delay in your order. I have pulled up your order and confirmed that the order has been cancelled. A refund attempt was completed but was unsuccessful as PayPal would not accept the refund. As PayPal would not accept the refund we are...

sending you a check to the address on file. If there is a different address that you would like the check sent please sent an email to [email protected]. Please let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to us. I apologize for the delay in your order. I have pulled up your order and confirmed that it has been cancelled and refunded. An email confirmation has been sent to the email address on file. Depending on your financial institution your refund will post back to...

your account within 3-5 business days from the date of the email. Please let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to us. I have pulled up your order and see that you have spoke with our customer service a couple times this month. I see that we received an email earlier in the month advising us that you received half your order and was checking on the status of your order and...

were advised that we were to continue with your order to be delivered by August 16th. I have verified that your order is scheduled for August 16th. Please let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to us. I apologize for the delay in your order. I have pulled up your order and see that it has shipped and was delivered today. We do hope you love the bouquet you received. Please let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to us. I apologize for the issues the issue that occurred with your order. I have pulled up your order and see that the order has been cancelled and refunded. An email confirmation was sent to the email address on file. Depending on your financial institution your...

refund will post back to your account within 3-5 business days of the date of the email. Please let us know if there is anything else that we can help you with.Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. However at this time I still have not received the credit. I will in good faith, assume I will receive it within a reasonable time period of one week.
Sincerely,
[redacted]

Hello,Thank you for reaching out to us. I apologize for the delay in your order. I have pulled up your order and confirmed that your order was shipped and was delivered on July 5th. We do hope you love the item. Please let us know if there is anything else that we may help you with.Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Hello,Thank you for reaching out to us. I apologize for the delay in your order. I have pulled up your order and see that it was shipped on May 26th. Tracking shows that the order is currently in transit to your local USPS for delivery. An email confirmation was sent to the email address on file. I...

am including a link to better track your shipment, [redacted]. Please let us know if there is anything else that we can help you with.Thank you

Hello,Thank you for reaching back out to us. No where in our ads to provide any shipping or delivery guarantee or anything of that nature. Our ads are to show our customers what items are coming, what items are available and so on. Delays do occur unfortunately and we do our best to ensure that those delays don't happen. We are constantly making changes and trying to new things. Thank you

Hello,Thank you for reaching out to us. I apologize for the delay in your order. I have pulled up your orders and I see that order 148134, has shipped and is out for delivery today. In regards to your order 141459, our customer service department has recently reached out to you. The...

Honeycomb Wall Mounts were overwhelmingly popular and we are currently awaiting a shipment of them to be delivered. If you would like to wait you will be placed as a priority and your order will ship once the supplies arrive or if you prefer we can cancel the order. Please let us know and we will get it taken care of. Thank you

Hello,Thank you for reaching back out to us. At this point there is nothing else that we can help you with. The information you have is incorrect and you will need to speak with your bank from this point out. I have included information confirming the information that was provided to you previously. As well as a link to find this information in full. https://help.shopify.com/manual/payments/chargebacksCredit not processedThe chargeback will be marked as Credit not processed if the customer informed you that the purchased product was returned or that the transaction with you was canceled, but you have not yet refunded or credited the customer.Start by trying to get in touch with the customer. You CAN'T issue a refund after a chargeback has been made, but you might be able to explain the situation or figure out another way to solve the problem. If the customer asked for an inquiry, then you can issue a refund. If you can resolve the problem with the customer, then you should tell the customer to contact their bank and say that they want to drop the chargeback or inquiry. You should also send evidence to the credit card company that the customer agreed to drop the chargeback.If you can't resolve the issue, and you think that the chargeback is not valid, then you should send evidence to the credit card company that you either gave the customer a refund before the chargeback or inquiry was made, or that the customer was not entitled to a refund. This evidence could include: - your refund and return policies - an explanation of when and where the customer was shown the refund policy - any emails or notifications you sent to the customer about the refund - an explanation of why the customer was not entitled to a refund.Thank you

Hello,Thank you for reaching out to us. The transaction ID for your refund is [redacted]. We have confirmed with PayPal that it was posted back to your Visa on January 8, 2017.Please let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to us. I apologize for the delay in your order. I have pulled up your order and it has been cancelled and a refund has been processed per your request. An email confirmation has been sent to the email address on file. Depending on your financial institution your...

refund will post within 3-5 business days. Please let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to us. I apologize for the delay in your order. I have pulled up your order and see that your order has shipped. Based off the tracking information your order is out for delivery today. Please let us know if there is anything else that we may help you with.Thank you