Eco Flower LLC

Revdex.com:
I have reviewed the response made by the businessreference to complaint ID [redacted], and find that this resolution is satisfactory to me.
II didn't not ever cancel my order. So I would like proof of a refund. 
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that they did ship this out today, but I am still unsatisfied that I had to contact Revdex.com to get this resolved. I find that they were not 100% accountable and took no fault except to say sorry for the delay.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: Still has not addressed failure to meet delivery date and extreme customer service failure (which is ongoing now).  
Sincerely,
[redacted]

Hello,Thank you for reaching out to us. I apologize for the delay in your order. I have pulled up your order and see that it has shipped and was delivered on June 13th. We do hope you love the bouquet you received. Please let us know if there is anything else that we may help you with.Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I ordered $120 worth of product and I am expecting $30 back from the company. Please let me know what date I will receive this refund by as I have heard many past customers say they never received their refunds. Thank you. 
Sincerely,
[redacted]

Hello,Thank you for reaching out to us. I apologize for the delay in your order!! I have pulled up your and verified that it has been cancelled and refunded. An email confirmation was sent to the email address on file. Depending on your financial institution your refund would be posted back to your...

account within 3-5 business days from the date of the email In regards to the shipping and production time frames, our GOAL is to ship orders within 15 business days from the date of order, as stated in our Terms & Conditions. This is not a guarantee or promise as all orders are handmade. Please let us know if there is anything else that we may help you with.Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.   A full refund was given and I am satisfied with the result.  Thank you for your help in this matter.  
Sincerely,
[redacted]

Hello,Thank you for reaching out to us. I apologize for the delay with your order. We have recently experienced a delay in production due to some unforeseen circumstances and are working on getting orders out as quickly as possible. Per your request your order has been cancelled and a refunded has...

been processed. An email confirmation was sent to the email address on file. Depending on your financial institution your refund will post back to your account within 3-5 business days. We do apologize for any inconvenience caused. Please let us know if there is anything else that we can help you with. Thank you

Revdex.com:
This reply is false. I have not received confirmation of a refund. I did, however, call yesterday to ask about my cancellation/refund and was told not to contact the company any more. I was told I wanted a refund based on "assumptions!" My only assumption was that I would receive the order I paid for. I have already contacted my lawyer, and will follow up accordingly. 
[redacted]

Hello,Thank you for reaching out to us. I have verified that they have reached out to you today and they will be talking with you to get things taken care of with your order, as we do not cancel orders through this process as this is not what the platform is for. Please continue working with...

them and they will be happy to assist you with any issues or questions you may have. Thank you

Hello,Thank you for reaching out to us. I apologize for the delay in your order. We are currently awaiting a shipment of the specialty flowers required to complete the item. The flowers were, unfortunately, held up in customs. Your order is with our Escalations team and they will work to get the...

items out as quickly as possible. I apologize for any inconvenience caused. We have experienced a few issues as we have grown from a small business to a large business and we are making many new and exciting changes to ensure that these issues do not happen again. I do see that you received a response from our "Where's My Order" process. Even though I understand you were expecting more information in response to your request, the responses are more standard. Our customer service department does provide more detailed information in regards to orders. In regards to our advertisement and promotions processes we do continue as we have 120+ employees working tirelessly to produce all of our beautiful products or be of service to our wonderful customers and they also have families to support. Without continued intake of orders we would not be able to do any of this. Although, we do understand your frustrations we are working to get orders out as quickly as possible and to ensure that these same issues do occur again. Please let us know if there is anything else that we can help you with.Thank you

Hello,Thank you for reaching out to us. I have pulled up your order and see that it has been cancelled and your refund was processed. An email confirmation has been sent to the email address on file. Depending on your financial institution your refund will post back to your account within 3-5...

business days from the date on the email. Please let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to us. As your order has shipped we are unable to refund you for your order. I have pulled up your order and it looks like your order was placed on July 18 and was shipped out to the shipping address on file on August 7th. Based off this information your order was...

shipped within the GOAL time frame of 15 business days, also a shipping confirmation email that includes tracking was sent to the email address on file. Tracking confirms that the order was delivered to the shipping address on file on August 12th. We do not guarantee delivery time frame once the item has shipped from our warehouse. Below is the tracking link that confirms that the order was delivered via USPS. Also I do not see that you have ever contacted our customer service department in regards to your order. [redacted]Thank you

I do see that the customers order was placed on November 25th. As per our Terms & Conditions, that are agreed upon at checkout, we do not guarantee any delivery dates for orders nor do we agree to deadlines or rush orders at the request of the customer. Customers order was cancelled when she...

requested that the order be cancelled. Her refund was processed the next business day. As PayPal is a secure site the refunds to need to be processed differently than standard credit card purchases. Customer has made additional purchases with Ecoflower since this order was cancelled.

Complaint: [redacted]
I am rejecting this response because:
Hi! So on 11/2 we reopened this complaint because my refund that was promised to me the first time it was closed hadn’t been issued. At that time, The company responded that it was because they only cut checks 2x/month so mine would be on the next run. I had no choice but to mark it as resolved based on that response. Here we are in December, I wanted to wait and give them a chance to have 2 “check runs” with the chance to mail and receive a check - but of course they haven’t refunded me. Can I please re-open again? They are obviously using the advantage of time against me knowing I have to add as resolved within a bit of time or it will be automatically closed. I don’t know what to do with these guys! They owe me hundreds of dollars. Thank you for any assistance. [redacted]
Sincerely,
[redacted]

Revdex.com:
I am very disappointed in the business and it's false advertising, especially when dealing with brides.  I am also upset that it took over a week from when my complaint was filed to get a response from the business, however, I only have one week to respond. It should not have taken 40 days to get my money back, and it should not take having to go through the Revdex.com to do it.  I truly hope they have not taken advantage of anyone not keeping track of their bank statements.
I have reviewed the response made by the business in reference to complaint ID [redacted], and the issue has been resolved.  
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: I specifically stated I wanted a refund, not the product that was to be a gift back in end of April.  What am I supposed to do with this now?  Could have been avoided if you (Eco Flowers) would have been honest when my husband called initially and answered all other attempts.  You (Eco Flowers) should have honored my request for refund.  I am very disappointed to be out the money, time, have two products now I cannot use, and all of the energy and anxiety to deal with this ongoing issue.  Thank you, Revdex.com, it is very interesting that as soon as I made the report, they just went ahead and sent order-didn't even try to reach out to me or send refund as requested about this April 8th order.
Sincerely,
[redacted]

Please issue a refund. I will purchase flowers elsewhere.Thank you,[redacted]  Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that Our refund has been issued. 
Sincerely,
[redacted]

Hello,Thank you for reaching out to us. I apologize for the delay in your order. I have pulled up your order and see that your order has shipped and is in transit. An email confirmation has been sent to the email address on file. I am including a link to better track your...

shipment, [redacted]. Your order will be handed over to your local USPS for delivery. Please let us know if there is anything else that we may help you with.Thank you