Eco Flower LLC

Complaint: [redacted]
I am rejecting this response because: My order [redacted] is ALSO missing the glass vase. The bouquet was supposed to come with the "fresh cut roses" scent but I was sent a different smell. This other smell gives me a headache and I cannot display it in my home. I want a new bouquet with the correct smell or to be refunded the original amount I paid for this. Original order is [redacted]
Sincerely,
[redacted]

Hello,Thank you for reaching out to us. I have pulled up your account and see that the order you placed in March was for a Mystery Box that was shipped to you within 4 days. I do see that you contacted us do to the item arriving damaged and a replacement was shipped out yesterday. I apologize for...

the delay in the replacement. I am including a link to better track the shipment, [redacted]. Please let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to us. I apologize for the delay in your order. I have pulled up your order today and I do see that your order was shipped today. You can track your order through First Mile using the tracking number [redacted]. As your order has shipped we are...

unable to refund your order. Please let us know if there is anything else that we can help you with.Thank you

Hello,Thank you for reaching out to us. I have pulled up your order and see that it is for a Three Color Bridal Bouquet and Bridesmaid/Toss Bouquet, as well as some loose flowers. As the order includes items from our wedding line, the order would fall under our wedding production time frame. As per...

our Wedding FAQ's, as well as our Terms & Conditions, we aim to have the order delivered to you 7-14 days prior to the date you provided on the order. Based off the date provided on the order, your order is expected to deliver early July. If you have any questions you are welcome to contact our wedding coordinators at 877-338-3793 option 4 and they will be happy to help you. Please let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to us. I apologize for the delay in your order. I have pulled up your order and do see that your order has shipped. Based off the tracking information your order is in transit to your local USPS. I am including a link to better track your...

shipment, [redacted]. Please let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to us. I apologize for the delay!! I have pulled up your order and confirmed that your order item has shipped and been delivered. We do hope you love the item you received. Please let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to us. I apologize for the issues with your orders. I do see that we have spoke and emailed numerous times and I do apologize we are unable to fulfill your order in time for wedding. We are currently in the process of updating our phone system to make it easier for...

both our customer service and wedding departments to be contacted but was not advised of the phone issues until early today. We have updated the website and our Facebook pages with the temporary phone number available. I have cancelled and processed the refund on both of your orders with us. Depending on your financial institute your refund will be post back to the original form of payment. We do apologize for any inconvenience caused. Please let us know if there is anything else that we can help you with.Thank you

We do apologize but we are unable to assist you as there are no orders under your name or emailThank you

Complaint: [redacted]
I am rejecting this response because:  it is true I cancelled the order.    I attmepted to continue to contact Eco Flowers through email, phone, and even FaceBook.    I finally got through on a phone call and they were very rude.     They gave me the option to cancel or have the order continue to be made, with no guarantee to when and if the bouquet would ship.   They did not contact me to let me know they would be so delayed, they just continued to send ads for other things I could purchase through them.   So, the cancelation has been done, but because there was no guarantee they would actually ship my order.   There was no apology for missing the date they promised, no apology for not responding to my emails and other forms of attempted communication.    
Sincerely,
[redacted]

Hello,Thank you for reaching out to us. I apologize for the delay in your order. I have pulled up your order and see that it has shipped and was delivered on July 12th. We do hope you love the item you received. Please let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to us. I apologize for the...

issues that occurred with your order. I have pulled up your order and confirmed that your order has been cancelled and your refund was processed back to your original form of payment on July 14th. PayPal states that your refund should post back to your account within 3-5 business days. Please let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to us. As your order is a wedding order it would fall under our wedding production timeframe, https://www.ecoflower.com/pages/wedding-faqs. Per our wedding FAQ's we will ship your order 7-14 days prior to the date you provided on the order. If you would like to...

change your date to an earlier date, please contact our wedding coordinator at 877-338-3793 option 4 and they will do everything in their power to accommodate your request. Please let us know if there is anything else that we can help you with.Thank you

Hello,Thank you for reaching out to us. I apologize for the delay in your vases. I have pulled up your order and confirmed that they have been cancelled and your were refunded for them. An email confirmation was sent to the email address on file. As a promo code was used on the order, the refund...

amount is $8.76. Please let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching back out to us. I am so sorry to hear about your sisters dog. I received confirmation from my shipping department that the order was shipped today. The order was shipped via USPS. Tracking number is [redacted]. A shipping confirmation email was sent to the email address on file. Please let us know if there is anything else that we can help you with.Thank you

Revdex.com:
I received the check. As long as it posts, I have been paid back. I can't believe it took this long to be refunded. Thank you for your help.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. It is unfortunate that it takes a complaint to the Revdex.com in order for my order to get shipped out. They continue to advertise false turn times and delete any negative comments or comments warning customers that they will not get their order in time. That is disappointing and ruins their credibility. Thank you for assisting me with getting my order.
Sincerely,
[redacted]

Hello,Thank you for reaching back out to us. As mentioned previously your subscription has been cancelled. If you received a damaged item we would ask that you send an email with pictures to our customer service department at [email protected] and they will review them per our Terms & Conditions. Thank you

Hello,Thank you for reaching out to us. I apologize for the delay in your order. Due to some unforeseen circumstances we have experienced a delay in production. I have pulled up your order and have spoke with my production team about it. We are working on your order now and your order should...

ship no later than April 17th. An email, with tracking, will be sent to the email address we have on file by end of business day on that day. Please let us know if there is anything else that we can help you with.Thank you

Hello,Thank you for reaching out to us. I apologize for the issues you have experienced. We are in the process of implementing many new and exciting processes to ensure these issues to don't occur in the future. I have pulled up your orders and see that they have all shipped and been delivered. We...

do hope you love the items. Please let us know if there is anything else that we can help you with.Thank you

Hello,Thank you for reaching out to us. I apologize for the delay in your orders. I have pulled up your orders and see that they have been cancelled and your refunds have been processed. Email confirmations were sent to the email address on file. Depending on your financial institution your refund...

will post back to your account within 3-5 business days from the date on the email. Please let us know if there is anything else that we may help you with.Thank you