Eco Flower LLC

Hello,Thank you for reaching out to us. I apologize for the delay in your orders. I have pulled up your orders and confirmed that your orders have been cancelled and refunded. An email confirmation has been sent to the email address on file. Depending on your financial institution your refunds will...

post back to your account within 3-5 business days from the date of the email. Also there was a $50 dollar gift card used and the funds have been placed back on the card. Please let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to us. I am sorry to hear that your order arrived damaged. Please send pictures of the item to our customer service department at [email protected]. They will review the pictures that you provide and work with you directly for resolution. I do apologize you have not heard from our customer service department in regards to any voicemails or emails you may have done. Our customer service currently has no outstanding voicemails or emails so I am unsure as to why you haven't heard from them. In regards to our shipping time frames we do not guarantee that orders will ship within 15 business days. Our 15 business day time frame is a goal, as stated in our Terms & Conditions. We do have many items that do ship within our goal time frame. Please let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for getting back to us. Our current response time for emails is 10-20 days as stated on our FAQ page under our Contact Us page. Once the order ships we are not able to make changes. Once the item is delivered you are welcome to write on the package "Refused - return to sender" and leave it for your USPS to pick up. Once the item has been returned we will process your refund. Please let us know if there is anything else that we can help you with.Thank you

Hello,Thank you for reaching out to us. I apologize for the delay in your order! I have pulled up your order and see that our Escalations team was able to get your order shipped. Based off the tracking information I show that it was delivered to the shipping address on file. We do hope you love the...

2 bouquets you received. Please let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to us. I apologize for the delay in your order. Per your request your order has been cancelled and the refund has been processed back to the original form of payment. An email confirmation has been sent to the email address on file. Depending on your financial...

institution your refund will post back to your account within 3-5 business days. Please let us know if there is anything else that we can help you with.Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. It’s just a shame they did not act until a complaint was filed. 
Sincerely,
[redacted]

Hello,Thank you for reaching out to us. I apologize for the delay in your order. I have pulled up your order and see that it has shipped and was delivered on June 22nd. As the order has been delivered it is no longer eligible for a refund. We do hope you love the item that you received. Please let...

us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to us. I apologize for the delay in your refund. I am not sure what the delay was and will be checking in to in further. I have confirmed the refund has been processed and an email confirmation has been sent to the email address on file. Depending on your financial...

institution your refund will post back to your account within 3-5 business days. Please let us know if there is anything else that we can help you with.Thank you

Complaint: [redacted]
I am rejecting this response because:what is Shopify? U send me software info... I'm a customer. You should try or please the customer not ur bottom line. It says to talk to the customer and tell them u will issue the refund. You never did that. U never responded to my emails only to BBC. THAT is bad business. U called my home and said u were unable to talk to me via emai. Ashley said the email didn't work. When the bank made an inquiry, u did not tell them the truth. U did not say the order was canceled because you did not fulfill the order in time. If u had issued the refund, then the bank would stop the inquiry. They just gave you the money AGAIN and took it AGAIN because u refused to respond correctly. The  correct response to a inquiry / chargeback is to respond that the customer deserves the refund. Instead u told them I purchased the items ...and made the bank go thru it again. U waste money, time and u should b willing to do what the customer asks and not blame the customer for what u did.if u issue the refunds...then the charge back goes away. That is the only satisfactory answer...to do what u said u would do on Oct. 6. U didn't do what u said. U should b willing to lose money to please ur customers... not tell me what u  can't do. The bank won't take more of ur money. 
Sincerely,
[redacted]

Hello,Thank you for reaching back out. I have sent you an email directly with a few options that I have available. Please let me know if any of the options I sent will work for you and I will get it take care of right away.Thank you

Complaint: [redacted]
I am rejecting this response because:NOBODY should EVER have to go through THIS MUCH to get a product that they paid for. It's flat out ignoring the customer with no return phone calls or emails. I demanded that they issue a refund and NOT SHIP IT. They didn't listen. PayPal found them at fault and settled the claim in my favor. This company is unprofessional and rude and should pay for all the hurt and disappointment they are causing. 
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
The product has been shipped out as of this morning to be returned. I included a copy of my cost for return in the box and would like that to be refunded as well, since I did not give consent to ship the product after asking for a refund.
Sincerely,
[redacted]

Hello,Thank you for reaching out to us. I apologize for the delay in your order. I have pulled up your order and see that it has been shipped and delivered on June 13th. We do hope you love the items you received. Please let us know if there is anything else that we may help you with.Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted].  So glad that my order is finally being shipped, however, it's pretty unfortunate that I had to file a complaint with Revdex.com in order for that to happen.  I am also very disappointed that they don't even try to offer any compensation for the wait and deception they give their customers when they say 15 day production time.  This company has officially lost my business and I will be sure to notify my friends and family of their poor customer service and ridiculous production times, so that they will not be customers either.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: it is just another uncustomer friendly response and appalling that you feel that is an appropriate rwapjnse or solution to the issue. 
Sincerely,
[redacted]

Hello,Thank you for reaching out to us. I apologize for the delay in your order. I have pulled up your order and see that the order has shipped and was delivered on May 31st. We do hope you love the items that you received. Please let us know if there is anything else that we can help you with.Thank...

you

Hello,Thank you for reaching out to us. I apologize for the delay in your order. I have pulled up your order and verified that it was cancelled. Due to the age of your order we are unable to process your refund directly through PayPal. Based off this information your order has been sent to our...

accounts payable and a paper check will be sent to you directly. We apologize for any inconvenience caused. Please let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to us. I have pulled up your order and confirmed both a email and SMS text was sent to the email/phone number available on your order. I am sorry to hear that you had not received them. I have reviewed the order and see that it was placed on August 17th and our first...

email contact from you was on August 21st and than again on August 24th requesting status of the order. At those times you were sent  2 emails advising you of our production time frame. Per our Terms & Conditions it is our goal to have your order shipped within 15 business days of purchase. We do not guarantee delivery dates for orders. As all orders are handmade. Also per our Terms & Conditions we are unable to cancel and order prior to that 15 business days, however, I do see that you contacted us both by phone and email and as a courtesy we processed the cancellation. At this time I can confirm that your order has been cancelled and your refund has been processed. Also if you no longer wish to receive our emails you may click unsubscribe at the bottom of the email. Please let us know if there is anything else that we may help you with.Thank you

Complaint: [redacted]
I am rejecting this response because: I received the items in my order and they arrived damaged. I requested a refund, but have yet to receive a response from this business. The "be our guest" sign specifically arrived missing flowers and was not properly nailed together.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]