Eco Flower LLC

Hello,Thank you for reaching out to us. I apologize for the delay in your order. I have pulled up your order and see that it has shipped. An email confirmation was sent to the email address on file. Based off the tracking information your order is in transit to your local USPS. I am including a link...

to better track your shipment, [redacted]. USPS will complete the delivery of your order. Please let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to us. I have pulled up your orders and see that they have all been refunded. Email confirmations were sent to the email address associated with each order. Depending on your financial institution your refunds will post back to your account within 3-5 business days...

from the date of the emails. Please let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to us. I apologize for the delay in your order. I have pulled up your order and see that it has shipped and was delivered on May 30th. As the order has been delivered it is no longer eligible for refund. We do hope you love the item you received. Please let us know...

if there is anything else that we can help you with.Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
 Thank you for your help!
Sincerely,
[redacted]

Hello,Thank you for reaching out to us. I apologize for the delay in your orders. I have pulled up both your orders and confirmed that both orders have been cancelled and refunded. An email confirmation was sent to the email address on file. Depending on your financial institution your refund will...

post back to your account within 3-5 business days from the date of the email. Please let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to us. I apologize for the delay in your refunds. I have pulled up both orders and it looks like they have both been refunded. An email confirmation has been sent to the email address on file. Depending on your financial institution your refunds will post back to...

your account with 3-5 business days. We have experienced a recent set back in production due to supplier required items being back ordered. We do have a specialized department that is working diligently get delayed orders out as quickly as possible. Please let us know if there is anything else that we can help you with.Thank you

Hello,Thank you for reaching out to us. I apologize for the delay!! I have pulled up your order and confirmed that 2 of the orders have been refunded for the missing photo proofs, as well as for a boutonniere. An email has been sent to you in regards to any further questions. At this time there will...

be no further refunds until previous items received have been returned as agreed. Thank you

Hello,Thank you for reaching out to us. I apologize for the delay in your order. I have pulled up your order and see that it has shipped. Based off the tracking information your order is currently in transit to your local USPS. I am including a link to better track your...

shipment, [redacted]. We apologize for the any inconvenience caused. Please let us know if there is anything else that we can help you with.Thank you

Hello,Thank you for reaching out to us. I apologize for the delay in your order. I have pulled up your order and it looks like your order has shipped today. An email confirmation was sent to the email address on file. I am including a link to better track your...

shipment, [redacted]. We do apologize for any inconvenience caused by the delay. Please let us know if there is anything else that we can help you with.Thank you

Hi [redacted],Thank you for reaching back out to us. I am sorry to hear that your item arrived damaged. We appreciate the pictures of the damage and will provide those to our shipping department to assist them in making changes. I have a processed a full refund back to your original form of payment. An email confirmation has been sent to email address on file. Depending on your financial institution, your refund will process back to your original form of payment. Please let us know if there is anything else that we can help you with.Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me, if the money truly is back in my account.  I have already waited the 5-7 business days they stated from when my refund should have been processed on March 28, 2017.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: It should not take months to respond to a complaint and as a business, you have done nothing to rectify the situation.  I had to send several emails, go through several robots, made several calls, spent valuable time listening to music for no one to answer....all to get to the point where I finally resolved the situation to the best of my ability....myself.  It is my right to reject your feedback and maintain that EcoFlowers is not a reputable business.  Your Revdex.com score will stay quite low if I have anything to do with it and I will do no further business with you.  I am a customer that you will never be able to satisfy due to my two extremely poor experiences with you.  My recommendation would be to change your business practices and not expect a standing ovation when you finally respond to a complaint 3-4 months after it was made.
Sincerely,
[redacted]

Hello,Thank you for reaching out to us. I apologize for the delay in your order. I have pulled up your order and confirmed that your order has been cancelled and refunded per your request. Please let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to us. I apologize for the delay!! I have pulled up your order and confirmed that it has shipped. An email confirmation was sent to the email address on file. Please allow 24 hours for the tracking information to update. Please let us know if there is anything else...

that we may help you with.Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Hello,Thank you for reaching out to us. I apologize for the delay in your orders. I have pulled your orders up and see that they have all shipped. Email confirmations were sent to the email address on file. Please let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to us. I apologize for the delay in your order. I have pulled up your order and see that your order has shipped and was delivered on May 27th. We do hope you love the item. Please let us know if there is anything else that we can help you with.Thank you

Hello,Thank you for reaching out to us. I apologize for the delay in your order. I have pulled up your order and see that your order has shipped. An email confirmation has been sent to the email address on file. Based off the tracking information your order is currently in transit to your local USPS...

for delivery. I am including a link to better track your shipment, [redacted]. Please let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to us. I apologize for the delay in your order. We did experience a few delays during the holiday season and we are working to implement new processes to ensure that these issues do not occur. I see that your order was delivered to you on January 30th.Thank...

you

Information provided does not pull up any orders in our system and complaint appears to be filed by a third party.