Eco Flower LLC

Hello,Thank you for reaching out to us. I apologize for the delay in your order. I have pulled up your order and I see that it has been shipped and delivered on June 6th. We do hope you love the item you received and apologize for any inconvenience caused. Please let us know if there is anything...

else that we may help you with.Thank you

Complaint: [redacted]
I am rejecting this response because:you shipped me 2 glass vases that I DIDNT ORDER.No flowers and the wrong vases. This is the biggest scam I have ever seen.
Sincerely,
[redacted]

Hello,Thank you for reaching back out to us. I have tracked your order and do see that it has been delivered. Based off the order we had not received a request for a change in shipping address by phone. If an email was sent, I apologize, our customer service department is currently 10+ days behind on emails and may not have received the request prior to the order shipping. Please let us know if there is anything else that we can help you with.Thank you

Hello,Thank you for reaching out to us. I do apologize for the delay of your order. However, we have chosen to cancel your order and have refunded your order in full back to your Amazon pay account. If there are any issues with your refund you may contact Amazon and work with them towards a...

resolution. We have reviewed your order, as well as all emails, received and have confirmed that a member of our customer service team has contacted you within 48 hours of all emails received by us. Although we did not respond to the over 30 blank emails that were sent over to us over this past weekend. Please let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to us. I apologize for the delay in your order. I have pulled up your order and see that it has shipped. An email confirmation has been sent to the email address on file. I am including a link to better track you...

shipment, [redacted]. I have also provided an additional 25% discount as the item was delayed. Please let us know if there is anything else that we can help you with.Thank you

Hello,Thank you for reaching out to us. I apologize for the delay in your order. I have pulled up your order and verified that your order has been cancelled and your refund is being processed via PayPal. We apologize for any inconvenience caused. Please let us know if there is anything else that we...

may help you with.Thank you

Hello,Thank you for reaching out to us. I have pulled up your order and see that a full refund of $39.98 was refunded to the original form of payment on April 25th. Depending on the financial institution the refund should have been posted back to the account within 3-5 business days. If your bank...

does not reflect the return payment please let us know and we will be happy to provide the transaction number. Please let us know if there is anything else that we can help you with.Thank you

Hello,Thank you for reaching out to us. I apologize for the delay in your order. I have pulled up your order and confirmed that the order has shipped. I am including a link to better track your shipment, [redacted]. Please...

let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to us. I apologize for the delay in your order. I have pulled up your order and it was shipped today. I am including a link to better track your shipment. Please allow 24-48 hours for the tracking to update. The order will be handed over to your local USPS for...

delivery. [redacted]. Please let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to us. I apologize for the delay with your order. I see that our customer service manager reached out to you and has refunded you for the additional shipping costs that you accrued. I also pulled up her replacement order and see that it is enroute. You can track your...

shipment using the following link, [redacted]. Tracking shows the item is currently enroute to your local USPS. Once your shipment has been received by USPS the tracking information will update further. We do apologize for any inconvenience caused and appreciate your patience and understanding. Please let us know if there is anything else that we can help you with.Thank you

Hello,Thank you for reaching out to us. I apologize for the delay in your order!! I have pulled up your order and confirmed that your order has been cancelled and refunded per your request. An email confirmation was sent to the email address on file. Depending on your financial institution your...

refund would post back to your account within 3-5 business days from the date of the email. Based off the date of the your email your refund should have posted back, if it has not please let us know and we will provide you with the Transaction ID for your bank. Please let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to us. I apologize for the delay in your order. I have pulled up your order and see that it has shipped. An email confirmation was sent to the email address on file. I am including a link to better track your...

shipment, [redacted]. Based off the tracking information your shipment is en route to you local USPS. We do apologize for the delay and any inconvenience caused. Please let us know if there is anything else that we can help you with.Thank you

Hello,Thank you for reaching out to us. I apologize for the delay in your order. I have pulled up your order and see that it was delivered on Saturday, May 20th. If you have any additional questions please reach out to our customer service department at 877-338-3793. Thank you

Hello,Thank...

you for reaching out to us. In regards to brooches on bouquets we do not advertise a specific number of brooches on bouquets. As per our Terms & Conditions, CHANGES TO PRODUCTS AND PRICING.Eco Flower may, at any time, revise or change the pricing, availability, specifications, content, descriptions or physical features of any products sold or services offered through the Service. Since flowers are hand made, and colors each batch may very in color and appearance. The inclusion of any products or services through the Service at a particular time does not imply or warrant that these products will be available at any other time. We reserve the right to change prices for products displayed on the Service, or the Service, at any time, and to correct pricing errors that may inadvertently occur. All such changes shall be effective immediately upon posting of such new product prices to the Service.Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Hello,Thank you for reaching out to us. I apologize for the delay in your order. I have spoke with my customer service manager and found that they are taking about 10-20 days to respond to all emails. I have pulled up your order and the item on your order is currently on backorder. I have given the...

order to my Escalations team and they will work to get the order out to you as quickly as possible. Once the order has been completed you will receive an email with tracking. Please let us know if there is anything else that we can help you with.Thank you

Hello,Thank you for reaching out to us. I apologize for the delay in your order #[redacted]. It is our goal to ship orders within 15 business days but we are currently experiencing a delay in production and are working to get your order out as quickly as possible. I apologize as I do not have an...

estimated time frame for you at this time but once the order has been completed you will receive an email with tracking. In regards to your order #[redacted] placed on March 11th. As this item is a wedding line item it does have a different production time frame. This item will be delivered to you 7-14 days prior to the date that was provided by you on the order. Once completed an email will be sent with tracking. Please let us know if there is anything else that we can help you with.Thank you

Hello,Thank you for reaching out to us. I apologize for the delay in your orders. I have pulled your orders up and do see that they have both shipped and been delivered. We do hope you love the 2 items that you received. Please let us know if there is anything else that we can help you with.Thank...

you

Hello,Thank you for reaching out to us. I am sorry to hear that you never received your refund check. I have confirmed that the check was sent to the address on file. Since you have stated that you never received the check, we will begin working with our bank to verify the status of the check and...

stop payment if needed. Once we have confirmed that the check has not cleared we will have a new refund check issued. Please let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to us. I apologize for the delay in your orders. I do apologize if there was any miscommunication when you had spoke to our customer service department. Both bouquets were on backorder. I have checked both orders and it looks like they both have shipped. One actually...

shows that it was delivered on September 15th and the other shows that it is out for delivery today. We do hope you recipients love the bouquets they received. Please let us know if there is anything else that we may help you with.Thank you