Eco Flower LLC

Hello,I have reviewed your order and I see that a second proof was sent to you on June 20th and the change was approved. Once your approval was received item was processed for shipping and was shipped out to the shipping address on file. Based off this information and the fact that it was delivered prior to the date provided. As the order was delivered prior to the date provided the order is not eligible for refund.Thank you

Hello,Thank you for reaching out to us. I apologize for the delay in your order. I have pulled up the order and verified that it has been cancelled and refund processed. An email confirmation has been sent to the email address on file. Depending on your financial institution your refund will post...

back to your account within 3-5 business days from the date of the email. We are so sorry to hear about your recent divorce. We are currently working on improving and implementing new processes to ensure delays like this do not occur in the future. Please let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching back out to us. Based off the order notes on file, additional loose flower as well as replacement items. Based off our Terms & Conditions our customer service department went above and beyond to ensure that the items received meet your needs. Please let us know if there was anything else that we can help you with.Thank you

Complaint: [redacted]
I am rejecting this response because:
I am not satisfied with getting a $30 refund when I should be getting $119 what I paid for flowers I didn't get and couldn't use for my wedding.
Sincerely,
[redacted]

Hello,Thank you for reaching out to us. I apologize for the delay in your order. I have pulled up your order and confirmed that it has been shipped and delivered. We do hope you love your Martha Stewart bouquet. Please let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to us. I apologize for the delay in your order. I have pulled up your order and see that the order has been cancelled and your refund processed. An email confirmation has been sent to the email address on file. Depending on your financial institution your refund will...

post back to your account within 3-5 business days from the date on the email. Please let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to us. We would be happy to check the status of your order but we are unable to with the information provided. Please provide either the invoice/confirmation number or the email address used for the purchase.Thank you

Hello,Thank you for reaching out to us. I apologize for the delay in your order. Per your request both of your orders have been cancelled and refunded. An email confirmation has been sent to the email address on file. Depending on your financial institution your refund will post back to your account...

within 3-5 business days. Please let us know if there is anything else that we can help you with.Thank you

Hello,Thank you for reaching out to us. I apologize for the delay in your order. I have pulled up your order and see that it was shipped out on May 16th. An email confirmation was sent to the email address on file. I am including a a link to track your shipment,

Hello,Thank you for reaching out to us. I apologize for the delay!! I have reviewed your order and confirmed that you requested that the order be cancelled on March 16th. Once an order has been cancelled the refund will be processed within 7-10 business days (Mon-Fri) from that date. Once your...

refund has been processed you will receive an email confirming that your refund has been completed. Once you have received this email all EFT (Electronic Fund Transfer) refunds do take 3-5 business days to post back to your account, depending on your financial institution. After reviewing your order it was determined that we are still within the processing timeframe. Please keep an eye on for your refund confirmation email Thank you

Hello,Thank you for reaching out to us. I have pulled up your order and verified that your order has been cancelled and refunded. An email confirmation was sent to the email address on file. Depending on your financial institution your refund would post back to your account within 3-5 business days...

from the date of the email. In regards to to shipping and production time frames. As per our Terms & Conditions it is our goal to have your order shipped within 15 business days of purchase. We do not guarantee delivery dates for orders. As all orders are handmade. Customers are required to read and agree to these Terms & Conditions prior to checkout. Based off your order I do see that you contacted us 3 business days after placing the order requesting that the order be cancelled. You were advised at the time that orders are unable to be cancelled unless the have passed our 15 business days goal. You emailed us again on August 15 requesting that the order be cancelled. At that time your order was cancelled and you were advised that your refund would be completed within 7-10 business days or sooner. It actually seems that your refund was completed within 3 business days and an email confirmation was sent to you. As for your statement that you feel that our items are "ugly and cheap" versions I am sorry to hear that you feel that way but I can assure you all items that leave our warehouse do pass a quality inspection prior to shipment. Unfortunately shipping issues do occur that can cause damage to items. We are happy to replace any item that has arrived damaged and hope that customers would reach out to us if they receive any item that arrives in poor condition. Please let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to us. I apologize for the delay in your order. I have pulled up your order and I see that your order was shipped and delivered to the address on file. We do hope you love the item that you received. Please let us know if there is anything else that we can help you...

with.Thank you

Hello,Thank you for reaching out to us. I apologize for the delay in your order. I see that the order did include our Wedding Sample Box. Our wedding items do have a different production time frame than our standard items. The production time frame for our Wedding Sample Boxes is normally up to 6...

weeks. I do see that your order was delivered to you on January 10th. Thank you

Hello,Thank you for reaching out to us. I apologize for the delay in your order. I have pulled up your order and see that your order has been shipped and was delivered on June 14th. We do hope you love the items you received and we apologize for any inconvenience caused. Please let us know if there...

is anything else that we may help you with.Thank you

Hello,Thank you for reaching back out to us. We are unable to refund the funds used for the purchase to anything other than the original form of payment. As $25 dollars was used for the purchase with a gift card than the funds would go back to the gift card. Thank you

Hello,Thank you for reaching out to us. I have pulled up your order and see that you are currently working with our Wedding Department manager. They will work with your to get the issues taken care of with your order. Please let us know if there is anything else that we can help you with.Thank you

Hello,Thank you for reaching out to us. I apologize for the delay in your order. I have pulled up your order and see that the order has shipped and is currently in transit to your local USPS. USPS will complete the delivery once the receive the item. I am including a link to better track your...

shipment, [redacted]. Please let us know if there is anything else that we can help you with.Thank you

Complaint: [redacted]
I am rejecting this response because: Unacceptable business practices. My order was shipped on the Thursday of the week my package was supposed to arrive, even if the package was shipped to the "correct shipping facility" it still wouldn't have arrived on time (latest that Friday). The gift is now at least 2 days late, and it still hasn't arrived at its destination. I ordered the gift 3 weeks in advance (when you first made social media posts about your Mother's Day gifts), and there's no way that the product should've been processed so late. Due to your negligence and shady business practices I already had to scramble to order another gift from another vendor in order to get my mother a gift in time for Mother's Day.Offering a "25% refund" is totally unacceptable. I want a full refund as you failed to honor your sales contract by not fulfilling the order on the promised time. I paid for a product to be delivered (according to your shipping options) on the week BEFORE Mother's Day, not a few days later. As I mentioned earlier, the product wasn't even shipped until that Thursday so you clearly knew it wouldn't arrive on time. I never even once was I notified that my order would be late. I contacted customer service at least twice before I decided to file a complaint with Revdex.com. I see that you have a tendency to not respond directly to customers.Shady business.
Sincerely,
[redacted]

Hello,Thank you for reaching back out to us. I am sorry to hear you feel this way. Your order was shipped prior to receiving your complaint. We currently have a dedicated team working on delayed orders and getting them out as quickly as possible. We do hope you love the item you received. Please let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to us. I apologize for the delay in your orders. I have pulled up your account and verified that both orders have been shipped and delivered to the shipping address on file 5 days prior to September 30. We do hope you love the items you received. Please let us know...

if there is anything else that we may help you with.Thank you