Eco Flower LLC

Hello,Thank you for reaching out to us. I apologize for the delay in your order. I have pulled up your order and confirmed the cancellation and your refund has been processed. An email confirmation has been sent to the email address on file. Depending on your financial institution your refund will...

post back to your account within 3-5 business days from the date of the email. Please let us know if there is anything else that we may help you with.Thank you

Complaint: [redacted]
I am rejecting this response because: This order was placed for MOTHER'S DAY! Since I had to purchase something else for MOTHER'S DAY, despite ordering this on 4/4/17, I do not want it and want my money refunded. This is just fraud! They promised delivery! It never came! I no longer have need for this piece!
Sincerely,
[redacted]

Hello,Thank you for reaching out to us. I apologize for the delay in your order. I have pulled up your order and see that your order has shipped and was delivered on June 10th. We do hope you love the flowers you received. Please let us know if there is anything else that we may help you with.Thank...

you

Hello,Thank you for reaching back out. As mentioned previously your refund was located today with the company that processes the subscription orders. Order was refund and will posted to your account within 3-5 business days. Depending on your financial institution your refund will post within 3-5 business days. Refund ID number [redacted]. Please let us know if there is anything else that we can help you with.Thank you

Hello,Thank you for reaching out to us. I apologize for the delay in your order. I have pulled up your order and see that the order has shipped and is currently in transit to your local USPS for delivery. We do hope you love the item. Please let us know if there is anything else that we may help you...

with.Thank you

Hello,Thank you for reaching out to us. I apologize for the delay in your order. I have pulled up your order and see that your order has shipped and was delivered on July 15th. We do hope you love the items you received. Please let us know if there is anything else that we may help you with.Thank...

you

Hello,Thank you for reaching out to us. I have verified that your refund is in process and will be sent soon. Thank you

Hello,Thank you for reaching out to us. I apologize for the delay in your order. I have pulled up your order and see that your order has shipped and was delivered on June 12th. We do hope you love the item that you received. Please let us know if there is anything else that we may help you...

with.Thank you

Hello,Thank you for reaching out to us. I apologize for the delay in your order. I have pulled up your order and confirmed your order has been cancelled and refunded. An email confirmation was sent to the email address on file. Depending on your financial institution, your refund will post back to...

your account within 3-5 business days from the date of the email. Please let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to us. I apologize for the delay in your order. Your order was shipped today. You can track your order using the tracking #[redacted] at http://track.firstmile.com/. I have also issued a gift card to the email address we have on file. Please let us...

know if there is anything else that we can help you with.Thank you

Hello,Thank you for reaching out to us. I apologize for the delay in your order. I have pulled up your order and I see that your order has shipped. I am including a link to better track your shipment, [redacted]. Please let...

us know if there is anything else that we can help you with.Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Hello,Thank you for reaching out to us. I apologize for the delay in your order. I have pulled up your order and see that it has been shipped and was delivered on June 20th. We do hope you love the items that you received. Please let us know if there is anything else that we may help you with.Thank...

you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
 Thank you for your intervention.
Sincerely,
[redacted]

Hello,Thank you for reaching out to us. I have pulled up your order and see that our wedding manager has spoke to you recently in regards to pushing your delivery date. Based off that conversation you had agreed to push the date of delivery to a later date. Based off your order you have filed a...

chargeback with your original form of payment. Based off this information your order will be cancelled on July 18th. If you still wish to continue your order the chargeback would need to be reversed. Please let us know if there is anything else that we may help you with.Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I received a note with my order stating the vase that goes along with the bouquet is on backorder and will be shipped when it becomes available.  I will stay on top of this to ensure I receive the vase.
Sincerely,
[redacted]

Hello,Thank you for reaching out to us. I apologize for the delay in your order. I have pulled up your order and see that your order is currently being refunded via PayPal. We apologize for any inconvenience caused. Please let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to us. I apologize for the delay in your order. I have pulled up your order and confirmed that it has been cancelled and refunded. Once a refund process has been started it may take up to 7-10 business days. Due to the Labor Day holiday there was a slight delay in...

your refund but I have confirmed that it was done within this time frame. An email confirmation was sent to the email address on file. Depending on your financial institution your refund would post back to your account within 3-5 business days from the date of the email. Please let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to us. I apologize for the delay!! I have pulled up your order and confirmed that it has been cancelled and refunded per your request. An email confirmation was sent to the email address on file. Depending on your financial institution, your refund would post back to...

your account within 3-5 business days from the email. If this time has passed and you have yet to see your refund please let us know and we'd be happy to provide you with a transaction ID to provide your bank. Thank you

Hello,Thank you for reaching out to us. I apologize for the delay in your order. I have pulled up your order and see that it has shipped. An email confirmation has been sent to the email address on file. Based off the tracking information your order is scheduled to deliver on Thursday, June 8th....

Please let us know if there is anything else that we may help you with.Thank you