Eco Flower LLC

Hello,Thank you for reaching back out to us. As the order has been confirmed shipped and delivered to the address on file. The order is not eligible for refund.Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. After 27 days and countless emails and phone calls I have gotten my money back finally. Thank you
Sincerely,
[redacted]

Hello,Thank you for reaching out to us. I apologize for the delay in your order. I have pulled up your order and see that your order is out for delivery today. We do hope you love the item your receive. Please let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to us. I apologize for the delay in your order. Per your request your order has been cancelled and the refund has been processed to the original form of payment. An email confirmation has been sent to the email address on file. Depending on your financial institution...

your refund will post back to your account within 3-5 business days. Please let us know if there is anything else that we can help you with.Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  It took them a year to resolve this and only because I contacted the Revdex.com and the State of Utah.  Despicable company. I thank you for your help in making them do the right thing.
Sincerely,
[redacted]

Hello,Thank you for reaching out to us. Due to privacy reasons we are unable to discuss the order with you as you are not the customer on file.Thank you

Hello,Thank you for reaching back out to you. Our wedding coordinator will contact you within 24-48 hours from the time your information was given to them. As your information was turned over to them on the 21st you will be hearing from them by end of business today. Thank you

Hello,Thank you for reaching out to us. I apologize for the delay in your order. I have pulled up your order and see that it has been cancelled and your refund has been processed. An email confirmation has been sent to the email address on file. Depending on your financial institution your refund...

will post back to your account within 3-5 business days from the date on the email. Please let us know if there is anything else that we me help you with.Thank you

Hello,Thank you for reaching out to us. I apologize for the delay in your order. We have recently chosen to no longer use PayPal as a payment option, by doing so our customer service no longer has the ability to process the refunds directly. We are asking PayPal users to file a claim as we are able...

to process the refund directly with PayPal. Thank you

Hello,Thank you for reaching out to us. I apologize for the delay in your order. I have pulled up your order and see that your order has been shipped and delivered on June 20th. We do hope you love the item that you received. Please let us know if there is anything else that we may help you...

with.Thank you

Hello,Thank you for reaching out to us. I apologize for the delay in your order. I do see that you have recently spoke with a member of our customer service team and requested that your order be cancelled. Your refund has been processed and an email was sent to the email address on file. Depending...

on your financial institution your refund will post back to your account within 3-5 business days from the date of your email. Please let us know if there is anything else that we help you with.Thank you

Hello,Thank you for reaching out to us. I am sorry to hear that you only received one of your bouquets. I have had a chance to review your order as well as the most recent call with us. As per that conversation you were advised of the correct information. We are happy to either refund you half of the order, as you have received one bouquet, or you may return the item received, at your discretion and once received at our warehouse the full refund would applied back to the original form of payment. You may contact our customer service department directly if you would like to keep the item and receive a partial refund. Otherwise we will await the return of the item received. Please let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to us. I apologize for the delay in your orders. I have pulled up your orders and they have shipped and are expected to delivery over the next few days. An email confirmation was sent to the email address on file. Please let us know if there is anything else that we...

can help you with.Thank you

Hello,Thank you for reaching out to us. I have pulled up your order and see that you order has shipped. An email confirmation has been sent to the email address on file. I am including a link to better track your...

shipment, [redacted]. Please let us know if there is anything else that we can help you with.Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I just received a tracking number earlier this week for the item ordered. Though the tracking is not working yet I will assume it will in a few days.
Sincerely,
[redacted]

Hello,Thank you for reaching out to us. I apologize for the delay in your order. We did experience a few delays during the holiday season and we are working to implement new processes to ensure that these issues do not occur. I see that your order was delivered to you on January 6th.Thank you

Hello,Thank you for reaching out to us. I apologize for the delay in your order. Initially the delay was due to the loss of our wood supplier in December. We have recently received a shipment of the vases, however, our shipment of our specialty flowers has been delayed. I do see that you contacted our customer service department and they were able to cancel the order and process a refund. Please let us know if there is anything else that we can help you with.Thank you

Hello,Thank you for reaching out to us. I apologize for the delay in your order. I have pulled up your order and confirmed that it has shipped and is currently in transit. I am including a link to better track your...

shipment, [redacted]. Your order will be transferred to USPS for delivery. Please let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to us. I apologize for the delay in your order. I have pulled up your order and see that the refund was processed back to the original form of payment. An email confirmation was sent to the email address on file. Depending on your financial institution your refund...

should have posted back to your account within 3-5 business days. Please let us know if there was any issues. Thank you