Eco Flower LLC

Hello,Thank you for reaching back out. Once an item has shipped you may not see movement for a few days while the item is in transit to next hub. I have tracked your package and it shows that the item is en route to your local USPS. Thank you

Hello,Thank you for reaching out to us. All customers who purchased the Sample Box, prior to our custom bridals being placed on hold, are still be honored under our previous custom bouquet process. Our new customer consultation option is a more personalized process that includes one on one with our...

wedding coordinator, that will assist customers with color and flower choices, what bouquets, boutonnieres and corsages are needed. As well as many other options that are available with the consultation. Please let us know if there is anything else that we can help you with.Thank you

Revdex.com:
I have been waiting and waiting and waiting and waiting for a refund from this company, and never received one. However, I disputed the charge with PayPal and received my money back. So no, I am not satisfied, but I'll mark that I am since PayPal resolved the issue for me. 
Sincerely,
[redacted]

Hello,Thank you for reaching out to us. I apologize for the delay in your order. As we have chose to no longer use PayPal as a payment option on our site, PayPal refunds have been extremely delayed. To ensure a quicker refund process we do ask that you file a claim with PayPal if you have not...

already done so. Please let us know if there is anything else that we may help you with.Thank you

the unopened package was shipped monday.  I will dismiss my claim when I am refunded, but not until then. 
Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]

Hello,Thank you for reaching out to us. I am sorry to hear that your original order arrived damaged. I see that a replacement bouquet was sent out to you. We do hope that you love your bouquet!Thank you

Hello,Thank you for getting back to us. Based off the order we show that it was ordered on January 18th and delivered on February 1st. If you haven't received the order, please contact our customer service department and they will be happy to file a claim with the carrier. Please let us know if there is anything else that we can help you with.Thank you

Hello,Thank you for reaching back out to us. I do apologize but I'm not able to locate an email. An refund has been processed for the Park City order. Since the other order has shipped we are unable to refund that order which will be delivered within the dates that were provided at time of order. On the order we have a requested delivery date of April 17th. Based off the tracking information the order will be delivered that day. Thank you

Hello,Thank you for reaching out to us. I apologize for the delay in your order. I have pulled up your order and see that it has shipped and was delivered yesterday. We do hope you love your items. Please let us know if there is anything else that we can help you with.Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. However, I do believe that the business is in the wrong in advertising their production times as so low when I've been waiting so long just to have my package shipped 
Sincerely,

Hello,Thank you for reaching out to us. I apologize for the delay in you order. I have pulled up your orders. Order #[redacted] has shipped. An email was sent to the email address on file. Based off the tracking information this order is out for delivery today. Order #[redacted] has also shipped and...

tracking shows that it will be delivered on June 9th. Order #[redacted] has shipped as well and shows delivery scheduled for June 9th as well. We do hope you love the items you are receiving. Please let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to us. As mentioned previously the order will be delivered via USPS. As such First Mile will not show an estimated delivery date as they are not the delivering agent. Thank you

Hello,Thank you for reaching out to us. I apologize for the delay in your order. I have pulled up your order and confirmed that the order has been cancelled and refunded. An email confirmation was sent to the email address on file. Depending on your financial institution, your refund will post back...

to your account within 3-5 business days from the date of the email. Please let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to us. I apologize for the confusion. What was meant by that statement is that you were advised of the delay. When we advised you that the item would be shipping this week, that was to inform you of what we were able to find in regards to the actual status. Again, your order will be shipping this week and you will receive an email with tracking to the email address on file. Please let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to us. I apologize for the delay in your order. I have pulled up your order and confirmed that your order has shipped and is currently with our shipping partner. Your order will be taken to your local USPS who will than complete the delivery. I am including a link to...

better track your shipment, [redacted]. Please let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to us. I apologize for the delay in your order. Per your request your order has been cancelled. As a chargeback was filed with your financial institution, we have completed the process and your refund will be completed through them. Please let us know if there is...

anything else that we can help you with.Thank you

Hello,Thank you for reaching out to us. I apologize for the delay in your order. I have pulled up your order and see that it has shipped. An email confirmation was sent to the email address on file. I am including a link to better track your...

shipment, [redacted]. Please let us know if there is anything else that we can help you with.Thank you

Hello,Thank you for reaching out to us. I apologize for the delay in your order. Your order has shipped and is currently in transit. The tracking information is still pending update, but I have included a link to better track your...

shipment. [redacted]. Please let us know if there is anything else we can help you with.Thank you

Hello,Thank you for reaching out to us. I apologize for the delay in your order. I have pulled up your order and see that your order has shipped and was delivered on June 16th. We do hope you love your Park City bouquet. Please let us know if there is anything else that we may help you with.Thank...

you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]