Eco Flower LLC

Hello,Thank you for reaching out to us. I apologize for the delay in your order!! I have pulled up your order and confirmed that it has been cancelled and refunded per your request. An email confirmation was sent to the email address on file. Depending on your financial institution, your refund...

would post back to your account within 3-5 business days from the date of the email. Please let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to us. I am sorry to hear that your order arrived damaged. Please send pictures of the damaged item to our customer service department at [email protected]. They will review the pictures you provide and will notify of the resolution. Please let us know if there is...

anything else that we may help you with.Thank you

Hello,Thank you for reaching out to us. I apologize for the delay in your order. I have pulled up your order and confirmed that it has been sent and is currently in transit to your local USPS who will complete the delivery. I am including a link to better track your...

shipment, [redacted]. Please let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to us. I do apologize for the delay in your order. I apologize that your item has shipped and was delivered. However, as stated on our site our customer service was delayed on responded to emails so your order was shipped prior to our customer service department...

accessing your email. As the order has shipped and delivered we are unable to refund the order. As per our Terms & Conditions we do not accept returns so we do not have the ability to provide return shipping labels. You may however, return the order in its original packaging if you would like. Once the item has been returned back to our warehouse a refund would processed back to your account. Please let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to us. I have pulled up your order and do see that you had emailed us today requesting that your order be cancelled. I have confirmed that your refund has been processed and an email confirmation was sent to the email address on file. Depending on your financial...

institution, your refund would post back to your account within 3-5 business days.In regards to the production time frame, per our Terms & Conditions it is our GOAL to have your order shipped within 15 business days of purchase. We do not guarantee delivery dates for orders. As all orders are handmade. Please let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to us. I apologize for the delay in your order. I have pulled up your order and it has shipped. An email confirmation was sent to the email address on file. Based off the tracking information, your order is in transit to your local USPS. Your local USPS will be the...

delivery agent. Please let us know if there is anything else that we can help you with.Thank you

Hello,Thank you for reaching out to us. I apologize for the confusion. Since the order was for a subscription box the refunds are processed through a PayPal affiliate. Based off their information your refund was processed by the affiliate late last week. I do apologize that you never received notification of the refund. Depending on your financial institution your refund would post back to your account within 3-5 business days. If you do not receive your refund back to your account by end of business on Friday please let us know if there is anything else that we may help you with.Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. The business has finally processed my refund. 
Sincerely,
[redacted]

Hello,Thank you for reaching out to us. I apologize for the delay in your order!! I have pulled up your order and it does look like it is shipping today. An email confirmation was sent to you that includes tracking. Please allow 24 hours for USPS to receive and update the tracking information....

Please let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to us. I apologize for the delay in your order. I have pulled up your order and confirmed that it has shipped and is in transit. I am including a link to better track your...

shipment, [redacted]. Your order will be handed over to your local USPS for delivery. Please let us know if there is anything else that we may help you with.Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and suppose this resolution is satisfactory to me. To other victims of Eco Flowers' scam: file a Revdex.com complaint so you can get your order, because apparently that is what it takes.  And to EcoFlowers: Thanks for generating a shipping label 30 minutes ago. You can keep your gift card- fool me once, shame on you; fool me twice, shame on me.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me, though I do not appreciate the attitude on their behalf.
Sincerely,
[redacted]

Hello,Thank you for reaching out us. I have pulled up your order and confirmed that the order has been cancelled and your refund is being processed via PayPal. Please let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to us. I apologize for the delay in your order. I have pulled up your order and confirmed that the order has shipped. An email confirmation was sent to the email address on file. Based off the tracking information your order is currently in transit to your local USPS...

who will complete the delivery. I am including a link to better track your shipment, [redacted]. Please let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to us. I apologize for the delay in your order. I have pulled up your order and see that your order has been cancelled per your request. An email confirmation has been sent to the email address on file. Depending on your financial institution your refund will be...

processed back to your account within 3-5 business days from the date on the email. Please let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to us. I apologize for the delay in your order!! I have pulled up your account and confirmed that your order has been shipped and delivered to the shipping address on file. Please let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to us. I apologize for the delay in your order. I have pulled up your order. and see that your order has shipped and was delivered on July 11th. We do hope you love the items you received. Please let us know if there is anything else that we may help you with.Thank...

you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is almost complete.  However, it is a poor business model to process deliveries upon receipt of a Revdex.com complaint.  I firmly believe my order was only processed for shipment on 5/5/17 after the Revdex.com complaint, not my direct contact to Customer Service.  I'm in hopes that the product arrives undamaged as I've also read where product arrives damaged.  
Sincerely,
[redacted]

Hello,Thank you for reaching out to us. I apologize for the delay in your order. I have pulled up your order and see that it has been shipped and was delivered today. We do hope you love your Louisiana Bloom Tin Can. Please let us know if there is anything else that we can help you with.Thank you

Hello,Thank you for reaching out to us. I apologize for the delay in your order. I have processed your refund and an email confirmation has been sent to the email address on file. Depending on your financial institution your refund will post back to your account within 3-5 business days. We do...

apologize for any inconvenience caused. Please let us know if there is anything else that we can help you with.Thank you