Eco Flower LLC

Hello,Thank you for reaching out to us. I am extremely sorry for the issue that occurred with your order. We do appreciate the fact that you brought this issue to our attention and the issue was dealt with on our end. I do see that we fully refunded you, as well as sent the original item. Thank...

you

Hello,Thank you for reaching out to us. I have pulled up your order and see that the order has been delivered to the shipping address on file. We do hope you love your items. Thank you for letting us be part of your special day.Thank you

Hello,Thank you for reaching back out to us. In the previous correspondence a link was sent to you to track your shipment. DHL is our partner carrier but we do not use their tracking process. I am including the link again, [redacted]. Tracking shows the item is in transit. The order will be handed over to your local USPS for delivery. Once the order has been handed over to USPS you may copy and paste the tracking number sent to you and would be able to track it through them as well. All orders with tracking information has been shipped.Thank you

Complaint: [redacted]
I am rejecting this response because:  I have not yet seen this amount refunded on my card.  
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Hello,Thank you for reaching out to us. I apologize for the delay in your order. I have pulled up your order and it looks like your order has shipped. An email confirmation was sent to the email address on file. I am including a link to better track your...

shipment, [redacted]. Based off the tracking your order is currently en route to your local USPS. We do apologize for the delay in your shipment as well as any inconvenience cause and hope you love your item. Please let us know if there is anything else that we can help you with.Thank you

Hello,Thank you for reaching out to us. I have pulled up your order and confirmed that your refund was completed directly with the original form of payment. As it was done directly with them an email confirmation would not have been sent as you should have received notification from them directly....

Please let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to us. It was my pleasure working with you today. As I mentioned previously in our email our Escalations team has your order and they will work to get the order out to you as quickly as possible. Once the order has shipped you will receive an email with tracking....

Please let me know if there is anything else that I can help you with.Thank you

Hello,Thank you for reaching out to us. I apologize for the delay!! I have pulled up your order and confirmed that it has shipped and is in transit to the shipping address on file. An email confirmation was sent to the email address on file. Please let us know if there is anything else that we may...

help you with.Thank you

Hello,Thank you for reaching back out to us. I have reviewed the email correspondence between you and our Wedding department. What you have been told is correct and we do mention this in our Terms & Conditions. Our Terms & Conditions state:CHANGES TO PRODUCTS AND PRICING.Eco Flower may, at any time, revise or change the pricing, availability, specifications, content, descriptions or physical features of any products sold or services offered through the Service. Since flowers are hand made, and colors each batch may very in color and appearance. The inclusion of any products or services through the Service at a particular time does not imply or warrant that these products will be available at any other time. We reserve the right to change prices for products displayed on the Service, or the Service, at any time, and to correct pricing errors that may inadvertently occur. All such changes shall be effective immediately upon posting of such new product prices to the Service.This means that every item will/may have different variations in each item that is made. I do also see that we have offered you any choice of the scents that we do have available to arrive in time.Thank you

Hello,Thank you for reaching out to us. I apologize for the delay in your order. I have pulled up your order and see that your order has been cancelled and refunded. An email confirmation was sent to the email address on file. Depending on your financial institution your refund will post back to...

your original form of payment within 3-5 business days. Please let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to us. I apologize for the delay in your order. I have pulled up your order and confirmed that it has been cancelled and refunded. An email confirmation has been sent to the email address on file. Depending on your financial institution, your refund would post back...

to your account within 3-5 business days from the date of the email. Please let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to us. I apologize for the delay in your order. I have pulled up your order and confirmed that your order has shipped. Based off the tracking information your order is currently in transit to your local USPS who will complete the delivery. I am also including a link...

to better track your shipment, [redacted]. Please let us know if there is anything else that we may help you with.Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  The have indeed FINALLY followed through with reimbursement. Thank you
Sincerely,
[redacted]

Hello,Thank you for reaching out to us. I have reviewed your order and confirmed that the cancellation request was received on January 8th and was advised, at a later date, that the refund would be processed within 14-20 business days from confirmation of cancellation. Although I do see that your...

refund was completed well within this time frame and was completed on January 25th. The refund was reviewed and shows that it was completed successfully. Your order does show that you emailed the customer service department and was advised of this information as well as provided the Transaction ID to provide to your financial institution. If there is anything additional that we may help you with please let us know.Thank you

Hello,Thank you for reaching out to us. I apologize for the delay in your order. I have pulled up your order and do see that your order has shipped. Based off the tracking information your order is currently with your local USPS and a notice was left advising of non secure location. Please let us...

know if there is anything else that we may help you with.Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
This company did not refund my money until after I let them know that I doliaputed the charges with my bank and fand led a complaint with the Revdex.com. According to the online reviews, this practice is EXTREMELY common for Eco Flower.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. However, I am deeply disgusted with the way in which this company does business. There are thousands of customers dealing with similar problems. There is an entire Facebook page dedicated to customers who have been taken advantage of by Eco Flower and are told that their products are back-ordered with no timeline of when they will receive their goods. In spite of the serious issue of insufficient product, they continue to offer deals and send out multiple marketing blasts a day to inquire more orders that cannot be filled. They then delete any comments made by unsatisfied customers on their social media to avoid loss of future business. This is very dishonest and unacceptable. 
Sincerely,
[redacted]

Hello,Thank you for reaching back out to us. As per our Terms & Conditions all sales are final so we are unable to provide return shipping labels. If you chose to return your shipments you may do so at your own discretion. Items must be returned in the original packaging. Once the orders have been returned and received, they will processed and our customer service team will process any refund owed. An email will be sent once the refund has been processed. Please let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to us. I apologize for the delay in your order. Due to unforeseen circumstances we have experienced a delay in production. We are doing our best to ensure that situation does not occur again and implementing precautionary measures to ensure that this does not occur...

in the future. I have cancelled and refunded your order and an email confirmation was sent to the email address on file. Please let us know if there is anything else that we can help you with.Thank you