Eco Flower LLC

Hello,Thank you for reaching out to us. I apologize for the delay in the order. I have pulled up your order and confirmed that the order has been cancelled and refunded. An email confirmation has been sent to the email address on file. Depending on your financial institution your refund will post...

back to your account within 3-5 business days from the date of the email. Please let us know if there is anything else that we may help you with.Thank you

Complaint: [redacted]
I am rejecting this response because:I still have not received a written confirmation proofing that the order was cancelled. I have already asked for this 3 times now. I would like to receive such confirmation TODAY to the email address you have on file. 
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: I contracted to have them delivered to someone as a gift by a certain time.  You failed that contract in that you did not deliver the items on time.  Therefore our contract of purchase is void.  No money is owed.Despite failing to deliver the items on time, you did deliver late.  However, that late delivery is not my responsibility, it is yours.  I certainly cannot return your merchandise to you as I am not in possession of it.  If you'd like to request that the recipients return your merchandise to you, at your expense, that is your concern.  I don't believe that they would have any obligation to do so.  Regardless of their decision to return your merchandise or not, I would still have no financial obligation to you.At this point it is my reasonable belief that Eco Flowers owes me $45.00.  If payment is not forthcoming then I will also seek reimbursement from Eco Flowers for any costs incurred by me during my collection efforts.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Hello,Thank you for reaching out to us. I apologize for the delay in your order. I have pulled up your order and confirmed that it has shipped and been delivered to the shipping address on file. We do hope you love the items you received. Please let us know if there is anything else that we may help...

you with.Thank you

Hello,Thank you for reaching out to us. As per our Terms & Conditions, please send pictures of the item you received to [email protected] and our customer service will be happy to review the issue. You are welcome to provide pictures here as well and they will be forwarded to our customer service department for review. Thank you

Hello,Thank you for reaching out to us. I apologize for delay in your order. I have pulled up your order and I do see that the order has been cancelled and requested per your request via PayPal. We do apologize that we were unable to get the order out to you. Please let us know if there is anything...

else that we can help you with.Thank you

Hello,Thank you for reaching out to us. I apologize for the delay in your order. I have pulled up your order and verified that the order has been cancelled and refunded. An email confirmation has been sent to the email address on file. Depending on your financial institution your refund will post...

back to your account within 3-5 business days from the date of the email. Please let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to us. I apologize for the delay in your order. Due to unforeseen circumstances we have experienced a few delays with production. Per your request your order has been cancelled and a refund has been processed. An email confirmation has been sent to the email address...

on file. Depending on your financial institution your refund should post back to your account within 3-5 business days. We do apologize for the delay and any inconvenience caused. Please let us know if there is anything else that we can help you with.Thank you

Hello,Thank you for reaching out to us. I apologize for the delay in your order. I have pulled up your order and confirmed that your orders have been cancelled. I have also verified that you have opened claims, for all but 2 orders, through PayPal. Refunds for those orders will completed through...

PayPal and you will notified once the are completed. Your remaining 2 orders are being processed for refunds at this time. You will receive an email confirmation within 24 hours to the address on file. Depending on your financial institution these refunds will post back to your account within 3-5 business days from the date of the email. Please let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to us. I have pulled up your order and confirmed that the Sunday Brunch bouquet was purchased with our Black Raspberry scent. The scent does fade over time. You may leave the item in front of an open window or in a garage which will help lessen the scent. If you would like the item unscented we would ask that you return the item with a request for replacement. Please let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching back out to us. As the orders have been delivered they are not eligible for refund. Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I have called and left a message to cancel my second order and have requested a refund. (6/21/17)
Sincerely,
[redacted]

Hello,Thank you for reaching out to us. I apologize for the delay in your order. I have pulled up your order and see that it was shipped today. You can track your package using tracking #[redacted] at http://track.firstmile.com/. I have also sent you a gift card for the...

inconvenience. Please let us know if there is anything else that we can help you with.Thank you

Hello,Thank you for reaching out to us. I apologize for the delay in your order!! I have pulled up your order and verified that it has been cancelled and refunded through the original form of payment. Please let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to us. I apologize for the delay in your order. I have pulled up your order and confirmed that it has shipped and is in transit to your local USPS who will complete your delivery. I am including a link to better track your...

shipment, [redacted]. Please let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to us. I apologize for the delay in your orders. I have pulled up both orders and confirmed that they have shipped. One of your orders shows that it was delivered and they other has been given to USPS to complete the delivery. We do hope you love the items you...

receive. Please let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to us. I apologize for the delay in your order. I have pulled up your order and see that it has shipped and delivered. We do hope you love the Mantel Centerpiece that you received. Please let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to us. I apologize for the delay in your order. I have pulled up your order and I see that it has shipped. An email confirmation was sent to the email address on file. Based off the tracking information you order is in transit. Please let us know if there is anything...

else that we can help you with.Thank you

Hello,Thank you for reaching out to us. I apologize for the delay in your order. I have pulled up your order and it has shipped. An email confirmation was sent to the email address on file. Based off the tracking information, your order is currently in transit to your local USPS, who will complete...

the delivery. Please let me know if there is anything else that we can help you with.Thank you