Eco Flower LLC

Hello,Thank you for reaching back out to us. We appreciate your feedback and do want to let you know we do take all feedback in to consideration. We are currently implementing new process to ensure that certain issues do not occur. As with any company changes can take time when growth has occurred so rapidly. Thank you

Hello,Thank you for reaching out to us. I apologize for the delay in your order. I have pulled up your order and see that it has shipped. Based off the tracking information, your order is currently in transit to your local USPS. I am including a link to better track your...

shipment, [redacted]. Please let us know if there is anything else that we may help you with.Thank you

Hello,The reason we ask that you file a claim is because it is easier and quicker to process the refund at this time. As we have chosen to no longer use PayPal as payment option it is causing delay's with refunds. Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Hello,Thank you for reaching out to us. I apologize for the delay in your order!! I have pulled up your order and confirmed that it has been cancelled and refunded back to the original form of payment. An email confirmation was sent to the email address on file. Depending on your financial...

institution, your refund would post back to your account within 3-5 business days from the date of the email. I have verified that based off the date of your email your refund should have already been posted. If you have not seen your refund please send us an email and will be happy to provide you with the transaction ID to provide to your bank. Please let us know if there was anything else that we may help you with.Thank you

Hello,Thank you for reaching back out to us. I apologize for the delay in your order and we do hope you love the item that you received. I apologize if you never received a call back from a voicemail you may have left. Our customer service department was extremely behind on voicemail's and emails so they may have not received your voicemail prior to your item shipping. Please let us know if there is anything else that we may help you with.Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

[redacted]Hello,Thank you for reaching out to us. I apologize for the delay in your order. I do see that you have reaching out to our customer service department and they were able to cancel and refund your order. Please let us know if there is anything else that we can help you with.Thank you

Hello,Thank you for reaching out to us. I apologize for the delay in your order. I have pulled up your order and see that you have spoken with a member of our customer service department and your order has been cancelled and your refund has been processed. An email confirmation was sent to the email...

address on file. Depending on your financial institution your refund would post back to your account within 3-5 business days from the date on the email. Please let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to us. I apologize for the delay in your order. As per our Terms & Conditions we are unable to guarantee delivery dates. We are working to minimize delays and are currently increasing both our production teams and customer service team to handle the growth we...

have experience these past few months. I do apologize that you have had difficulty reaching out to our customer service team. They are currently taking back to back calls from 7am to 7pm, 7 days a week. As wells as responding to 100's of emails daily. I have pulled up your order and have cancelled and processed the refund for you. An email notification was sent to you confirming the refund. Please let us know if there is anything else that we can help you with.Thank you

Hello,Thank you for reaching out to us. I apologize for the delay in your order. I have pulled up your order and confirmed your order has shipped and is currently in transit. I am including a link to better track your...

shipment, [redacted]. Your order will be transferred USPS for delivery. Please let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching back out to us. At this point if no longer want the item you may return it to us for a full refund. Once the order has been returned to our warehouse we will process a full refund back to the original form of payment. Thank you

Hello, Thank you for reaching out to us. I apologize for the issues you experienced with your order. I do see that the replacement was shipped out and delivered to you on December 14th. We do hope you are enjoying your item!Thank you

Hello,Thank you for reaching out to us. I apologize for the delay in your order. As per our Terms & Conditions we do not accept returns once the item has shipped as all sales are final. You may return the item if you chose. Item must be in the original packaging. Please let us know if there is...

anything else that we may help you with.Thank you

Hello,Thank you for reaching out to us. I apologize for the delay in your order. I have pulled up your order and confirmed that the order has shipped and has been handed over to your local USPS who will complete the delivery. I am including a link to better track your...

shipment, [redacted]. Please let us know if there is anything else that we may help you with. Thank you

Hello,Thank you for reaching out to us. I apologize for the delay in your order! I have pulled up your order and I see that it shipped on May 9th. An email confirmation was sent to the email address on file. I am including a link to assist you in tracking your...

order, [redacted]. Tracking shows that the order is currently in transit and will update once it has arrived to the next stop in transit. We apologize for any inconvenience caused. Please let us know if there is anything else that we can help you with.Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is 'satisfactory' to me. I received a credit for the payment I made on 5/12/17, but I believe it was a result of the dispute I filed with my credit card company and not EcoFlower issuing a refund. And it is sad that the company refuses to respond to a customer directly after numerous attempts but can respond within 2 hours of receiving a Revdex.com compliant. This "business" is truly awful, and deserves to have a much lower score than a C- from the Revdex.com. The CEO and other executives need to pull their heads out of their bums and stop blaming others for all of their issues and realize they need to do much better in order to survive as a Company. Blocking people on Social Media for telling the truth and deleting negative comments is deceptive, which leads to even more people being swindled by this Company. 
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Hello [redacted],Thank you for reaching out to us. I apologize for the delay in your order. It is our goal to ship orders within 15 business days, which we just passed. I do, however, see that you chose our Valentine delivery option. I do apologize that we were unable to get the order to within that...

time frame. Our wholesale items were not eligible for the Valentine delivery, so I am unsure why that option was available. I cancelled the order and processed a full refund back to your card. I apologize for any incovenience caused. Hope you have a great day!!Thank you

Hello,Thank you for reaching out to us. I apologize for the delay. I have pulled up your order and confirmed that the order has been cancelled and your refund has been processed. An email confirmation has been sent to the email address on file. Depending on your financial institution, your...

refund will post back to your account within 3-5 business days from the date on the email. Please let us know if there is anything else that we may help you with.Thank you