Eco Flower LLC

Hello,Thank you for reaching out to us. I have reviewed your account and I am sorry to see that the second order arrived late. The replacement order will be refunded within the next 24 hours due to the order arriving late, so please keep an eye out for the confirmation email. In regards to the...

original order we are unable to provide any type of refund. If you chose to return all or part of the order you may do so at your discretion, we do not provide return shipping labels. Once it has been returned than we will complete a refund for what is returned. Please let us know if there is anything else that we may help you with.Thank you

Hello,We have experienced an issue while processing your refund. Due to the fact that Eco Flower chose to no longer use PayPal as a form of payment, we are unable to currently process your refund.  The quickest and easiest way to assure you get your refund in a timely manner will be to file a...

claim directly with PayPal.  We sincerely apologize about any inconvenience this may be, but we want to make sure we are getting your refund back to you as fast as possible, and right now that requires you filing a claim.  Please let us know if you have any further questions about this.If you need further assistance, feel free to contact Customer Service at [email protected] you, Have a great day!

Complaint: [redacted]
I am rejecting this response because:the tracking info has been posted for a few days but the item has yet to be logged in at USPS.  Due to reading about many other customers never receiving their order as of now I am not confident that this order will really get to me.   Will keep watching for the next several days 
Sincerely,
[redacted]

Hello,Thank you for reaching out to us. We are currently awaiting the shipment of the specialty flower required to complete the Louisiana Bloom Tin Can. The shipment was delayed in transit and is expected to arrive soon. Your order has been given to our Escalations team and they will work to get the...

order out to you as quickly as possible. Once the order has been completed you will receive an email with tracking. We are currently implementing many changes to ensure that these delays do not occur. Please let us know if there is anything else that we can help you with.Thank you

Hello,Thank you for reaching out to us. I apologize for the delay in your order. I have pulled up your order and see that your order has shipped and was delivered on July 13th. We do hope you love the item you received. Please let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to us. I apologize for the delay with your order!! However, I have reviewed your orders and confirmed that you requested that the orders be cancelled and refunded. After reviewing both orders it does show that they have been completed. Please let us know if there is...

anything else that we may help you with.Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and agree that this was the resolution.  I have received my refund.  I am disappointed that my problem was only resolved after complaining to Revdex.com.  I am flabbergasted that after being told that my order was on back order and there was no way to tell me when my order would be fulfilled that the same bouquet showed up on my social media for sale. 
Sincerely,
[redacted]

Hello,Thank you for reaching back out to us. We have confirmed that your refund was successfully completed on October 24th. The transaction ID is [redacted]. As your refund was completed on the 24th it would take 3-5 business days for the electronic funds transfer to complete back to your bank, as mention previously. Based off the timeframe your refund should have posted back to your account. Please provide the transaction ID to your bank as the refund may have been inadvertently placed in another account. Thank you

Hello,Thank you for reaching out to us. I apologize for the delay in your order. I have pulled up your orders and your order for the Mountain Trail Bundle has shipped. Your order for the Thistle Cheer You Up and Narrow Glass Vase will be shipping this week. An email confirmation will be sent to the...

email address on file. Please let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to us. I apologize for the delay with your refund. I have processed a full refund back to the original form of payment. Depending on your financial institution you refund will post in 3-5 business days. Also I apologize that we were unable to fulfill your order. We...

had experienced a delay with our previous supplier. Please let us know if there is anything else that we can help you with.Thank you

Hello,Thank you for reaching out to us. I apologize for the delay in your order. We are currently undergoing many new changes and it has caused a few delays in production. I do see that you were able to speak with a member of our customer service department yesterday and that a gift card was issued...

to you for the inconvenience. We are working to get your order out to you as quickly as possible. Once your order has been completed you will receive an email with tracking information. Please let us know if there is anything else that we can help you with.Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution (the refund) is satisfactory to me.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is FINALLY satisfactory to me.  Eco Flower did complete the refund promised to me on June 5, 2017, three month and one day past the date I originally ordered.  I received a call from their Customer Service Department only after I contacted the Revdex.com, to tell me that what I had ordered, they didn't even have in stock.  All other previous attempts on my part to contact them to resolve this matter before contacting the Revdex.com went ignored by the company, other than to receive an email with absolutely NO information telling me anything.  When I asked the Customer Service Rep when they would have the item that I ordered, I was told they didn't know.  I was asked if I wanted to wait (with no time frame given) or a refund.  I opted for a refund.  Ridiculous.  This company is still actively advertising selling product that they have absolutely NO intentions of fulfilling in any timely manner.  None whatsoever.  They need to be shut down.  BUYER BEWARE!
Sincerely,
[redacted]

Hello,Thank you for reaching out to us. I apologize for the delay in your order. I have pulled up your order and see that your order has been cancelled and refunded. An email confirmation has been sent to the email address on file. Depending on your financial institution your refund will post back...

to your account within 3-5 business days from the date of the email. Please let us know if there is anything else that we may help you withThank you

Complaint: [redacted]
I am rejecting this response because:While the order was finally shipped, it was received today and is significantly damaged. All four bouquets are misshaped, broken, and/or missing pieces. This issue will now need to be remedied. 
Sincerely,
[redacted]

Hello,Thank you for reaching out to us. I apologize for the delay in your orders. I have pulled up your orders and see that one was delivered on June 27th. In regards to the other order, I see that it has shipped and is currently in transit to your local USPS who will complete delivery. I am...

including a link to better track the shipment, [redacted]. Please let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to us. I apologize for the delay in your order. I have pulled up your order and confirmed that the item on your order is currently on backorder. Due to the backorder, I have cancelled your order and refunded your purchase amount. An email confirmation was sent to the...

email address on file. Depending on your financial institution your refund will post back to the account within 3-5 business days from the date of the email. Please let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to us. I apologize for the delay in your order. I have pulled up your order and it has been cancelled due to charge back. We do apologize for any inconvenience caused by the delay. Please let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to us. I apologize for the delay in your order. I have pulled up your order and see that it has been cancelled and refunded per your request. An email confirmation was sent to the email address on file. Depending on your financial institution your refund should have...

posted back to your account within 3-5 business days from the date on the email. Please let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to us. I apologize for the delay in your order. I have pulled up your order and confirmed that your order was cancelled and begin the refund process on August 10th. As you were advised the refund will be completed between 7-10 business days from that date. As of...

today your cancellation is on the 8th business. If you have not received your refund confirmation email as of yet than your refund is still in process and will be completed by the 10th business day. Please let us know if there is anything else that we may help you with.Thank you