Eco Flower LLC

Hello,Thank you for reaching out to us. I apologize for the delay!! I have pulled up your order and confirmed that the orders in question have been shipped and delivered to the address on file. We do hope you love the items that you received. In regards to refund, there will be no refund issued as...

the orders have been delivered. We have issued you a gift card for the inconvenience. You may find the gift card in your email. Please let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to us. I apologize for the delay in your refund. I have pulled up your order and confirmed that it was cancelled and your refund has been completed. An email confirmation was sent to the email address on file. Depending on your financial institution your refund would...

post back to your account within 3-5 business days from the date of the email. Please let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to us. I have pulled up your bridal order and see that it has been shipped and delivered. As for you order [redacted], it has been cancelled and refunded via PayPal. Your most recent order will be shipping within the next 7-10 days. Please let us know if there is...

anything else that we may help you with.Thank you

Complaint: [redacted]
I am rejecting this response because: The link they sent to my email on 8/4/17 I hit track my order and it directs me to DHL where I get a No Results Error. I've tried everyday since the 4th. Today is the 9th and I still have no idea on when to expect my order. 
Sincerely,
[redacted]

Hello,Thank you for reaching out to us. Orders are not shipped due to PayPal or Revdex.com complaints. We have a specialized team that is working on orders and getting 100's of orders out daily. We do hope you love your order.Thank you

Hello,Thank you for reaching out to us. I apologize for the delay in your order! As we are only able to provide either the product or a refund we have chosen to proceed with the cancellation of your order and process your refund. Your refund has been completed and depending on your financial...

institution your refund would post back to your account within 3-5 business from today. If there is any issue and refund does not post back to your account within that time frame please let us know and we will provide you with the Transaction ID for your bank. Please let us know if there is anything else that we may help you with.Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is semi-satisfactory to me. Instead of receiving a refund I was sent a product that looked nothing like what was ordered. But I really want to be finished with this company and it's shady dealings so at this point, I don't care. No one should have to go through these lengths to receive an order (and a half assed attempt to fulfill what was promised). It's utterly ridiculous. 
Sincerely,
[redacted]

Hello,Thank you for reaching out to us. I am sorry to hear that you only received one of your bouquets. I have had a chance to review your order as well as the most recent call with us. As per that conversation you were advised of the correct information. We are happy to either refund you half of...

the order, as you have received one bouquet, or you may return the item received, at your discretion and once received at our warehouse the full refund would applied back to the original form of payment. You may contact our customer service department directly if you would like to keep the item and receive a partial refund. Otherwise we will await the return of the item received. Please let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to us. I apologize for the delay in your order. I have pulled up your order and it has been cancelled and refunded per your request. An email confirmation has been sent to the email address on file. Depending on your financial institution your refund will post back...

to your account within 3-5 business days from the date on the email. Please let us know if there is anything else that we may help you with.Thank you

Complaint: [redacted]
I am rejecting this response because: You people are ridiculous. I wanted a response from you.  I didn't cancel my order.  You can assure me all you want that my refund is being processed, but until I get it,  I'm not accepting any of your half-[redacted] responses.
Sincerely,
[redacted]

Hello,Thank you for reaching out to us. I apologize for the issues that have occurred with your orders. I have pulled up your account and do see that 2 of your orders have shipped. Email confirmations were sent to the email address on file. In regards to your 3rd order, I do see that your order has...

been cancelled and your refund was processed. An email confirmation was sent as well. Depending on your financial institution your refund would post back to your account within 3-5 business days from the date of the email. Please let us know if there is anything else that we may help you with.Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and now have my refund and consider this resolved - however, the business does not address the the fact that they "not being able to fulfill backorders, the company is constantly running new sales promotions that I receive in emails and social media feeds. Any complaints on their social media pages are deleted. They have disable messaging on their Facebook social media page while they run new sales and post only positive comments.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: I need the product as a sample for the wedding products I have already ordered. The business went ahead and issued a refund without consulting me- which tells me they do not care to make the product and satisfy their customers.
Sincerely,
[redacted]

Hello,Thank you for reaching out to us. I am extremely sorry for the delay in your order. I have taken your order directly to my Escalations team and your order has been shipped. Your order was shipped via USPS, tracking number [redacted]. We do apologize for any inconvenience caused. We...

are in the process of implementing new processes to ensure that these issues do not occur again. Thank you

Complaint: [redacted]
I am rejecting this response because:I would like to keep it open until I receive my product. This response would be accepted if they gave me a time that I would receive my item.  I Do not want to close this and be waiting two months or more for my item. And just a side note yes a credit was offered for all of the time I have spent on the phone and writing emails to the company that have gone unanswered and unreturned. I finally got a hold of someone yesterday after I filed this complaint and she did give me a gift card,   But that was purely for all of the time I have spent trying to  find out where my item was and  get my item sent to me.  Like I said I would like a date that I will receive my item by, I don't want it left open ended for them to take forever to give me my product that was supposed to ship within 15 days. 
Sincerely,
[redacted]

Hello,Thank you for reaching back out to us. I am sorry to hear that your items arrived broken. I have reviewed your order and see that you have already done what is needed by sending us pictures of the damage and and the refund process has been started. Once your refund has been completed you will receive an email confirmation to the email address on file. Please let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to us. I apologize for the delay in your order. I have pulled up your order and confirmed that your order has shipped and is currently in transit to your local USPS who will complete delivery. I am including a link to better track your...

shipment, [redacted]. Please let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to us. I apologize for the delay in your order. I have pulled up your order and have cancelled and refunded the order per your request. All refund will go back to the original form of payment. Total order cost was $21.37, $20 will go back to the gift card that was...

used for the purchase and the remaining $1.37 will go back to the Visa used to complete the purchase. Please let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to us. I apologize for the delay in your order. I have pulled up your order and confirmed that the order has been cancelled and your refund processed. An email confirmation was sent to the email address on file. Depending on your financial institution your refund...

will post back to your account within 3-5 business days from the date of the email. Please let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to us. I have pulled up your orders and verified that you have spoke with a member of our wedding department today and was advised that we prioritize wedding orders by wedding date. We do have this listed in our Terms & Conditions as well as our Wedding FAQ's....

Based off the dates on the orders we are looking at getting them out towards the end of November. If you have any additional questions please feel free to email our wedding department any time at [email protected]. Please thank your son for his service!!! Please let us know if there is anything else that we may help you with.Thank you