COMFORT INN

We reached out to the original creditor on the account and since receipt of this the accounts both reflect satisfied and there is no longer a balance due on eitherOne reflects an adjustment by the original creditor and the second reflects a paymnet in full was receivedWe are no longer collecting
on either debtThank you

When his concerns were noted on the account from this complaint, it was requested then that all calls be stopped as per his requestThank you

FCSI is collecting on behalf of the original creditor, AT&T. Once again, Mr *** has been given all documents and instructions to get this matter resolved since September, we have forwarded his concerns to AT&TThere are processes and procedures that need to be followed in order to resolve this issue with the original creditorIf Mr *** chooses not to follow those processes it can not be properly investigatedThank you

Complaint: ***
I am rejecting this response because: I am rejecting this response because: I sent back required equipment in August and have been told by several different att repersenatives in August, September, and NovemberFranklin collections is attempting to force me to pay for something by reporting it to the credit agencies and sending me threatening lettersDelete this from my credit immediately I have never done business with this company nor do I wish to ever do soThe items have been returned and according to several repersenatives over the course of a couple of months my balance is $
Regards,
*** ***

Revdex.com:
My VISA has been creditedI want to thank you for resolving this matter for me. Much appreciated

The account with the original creditor *** * *** *** in the name of *** *** has been closed to a zero balance and a request was sent to the credit reporting agencies to have any negative reporting removed per the original creditors requestThe account is no longer active in our
database and reflects a zero balanceThank you

FCSI was given the Uverse account #*** for *** *** by the original creditor AT&T to collect as a valid and due debt on 6-11-in the amount of $We reached out to AT&T and they reflect this payment was not paid to Franklin, but was paid in full to the original creditor
AT&T on 9-22-and AT&T reported that payment to Franklin to reflect a now zero balanceAT&T confirmed that they did receive the payment and there has been no collection activity since 9-22-The credit has been properly updated as a zero balance since AT&T reported the payment in Thank you

A reservation was received from Trivago.com for *** *** for 7/9/17, this was a pre-paid - non cancelleable reservation. This reservation/room was held for the guest. This hotel was completely sold out and many customers were turned away. All reservations made thru third
parties must be cancelled by that same party, this also applies to any changes to the reservation, the hotel is not able to make changes to third party reservations. Because of the high number of mistakes made by third party reservation centers we frequently have problems and we always try to accomodate the guest, I was unaware however that this guest had called. I have called Ms*** and am waiting for a call back. I will offer to her one night at no charge.Thank you, for your attention to this matter, we want our customers to be glad they chose Choice Hotels

At this time, I have been contacted directly by Eastman Communications Inc. regarding complaint ID ***, however my complaint has NOT been resolved because:
They charged me $(this is conversion to CDN$ at that time)and sent me an email that they would refund $I responded
and told them that was only a portion of what they charged and have not heard from they sinceI would never order something so expensive.I have contacted them again an am awaiting a replyI will contact you immediately I hear from the businessThank you for your faithfulnessKind regards,*** * ***
Following email sent to *** ***, NY EastTo *** *** * ** *** **
*** *** Hello: Today, I found this charge on my visa statementI asked you to remove my credit card info from your records and to remove me from the auto renewI have not since ordered anything. *** *** ***
*** *** *** *** ** *** *** * *** *** *** ***
* ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above

In there response they say that we get the room that we booked. This not the case for my family because we didn't get the room that had a sofa as well as a fridge and microwave. Therefore, we paid for a room that didn't have the items noted in the booking of that room so we paid more for a room that wasn't furnished with these items.
Complaint: ***
I am rejecting this response because:
Regards,
*** ***

FCSI has done an extensive search to find where the number *** has been dialed and have come up with nothingWe do not reflect any calls being placed to this numberI have taken the extra step to ensure there are none going forward by blocking the number *** from being dialed as
a precautionIt is never FCSI's intent to call a wrong number, it is not monetarily feasible to do soWe apologize for any inconvenience and hope this resolves any further issuesThank you

FCSI reached out to the original creditor and was informed by them the medical debt is valid and dueThe original creditor reflects that the debt of $is the result of a balance remaining after insurance paid and adjustments were made to the original charges of $If the consumer would
like a copy of the final bill, one can be sent to the consumer at their requestThank you

FCSI received this complaint last month through the State of Louisiana Dept of Justice and yesterday through the CFPB the reply is as followsI am in receipt of a concern sent to you by *** *** in reference to her claim that FCSI is fraudulently reporting medical debt on her credit report
and she wants it removed because we have failed to validate her debtFCSI received the consumers account(s) for collection on or about 11-20-12, 11-15-and 8-20-10, calls were placed and letters sent to the same address listed in this correspondence with no response from the consumerPrior to this FCSI had not received any request from the consumer to validate the debtsFCSI reached out to the original creditor, our client, and was informed these debts are valid and still remain unpaidWe have requested that the consumer receive copies of the itemized statements and those have been forwarded to the consumer for their reviewWe have notified the credit reporting agencies of the consumers dispute and as a courtesy, validation of the three unsatisfied debts has been sent to the consumerThe consumer was sent validation of all three outstanding debtsThank you

The original creditor referred the account to us in that nameWe reached out to our client and explained the consumers concernsThey have asked us to change the responsible parties name and at their request have removed Mr***'s name and all identifying information linked to him and replaced
it with another reponsible party's information they providedWe only collect debt given to us by the original creditor to collectWe have at their request changed the responsible party and requested all negative credit reporting be deletedThank you

We take these concerns very serious and having heard the conversation in question, there was not any veiled, ambiguous or intentional threat made at allThe call was pleasant and respectful on both sidesI cannot discuss any further details of the conversation because it was not with Mr***
but I can assure him that no one made any sort of threat , real or veiled in any wayThank you

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
[If you are rejecting the business's response please enter your rejection comments here.]
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
[If you are rejecting the business's response please enter your rejection comments here.] Isn't it funny that the have us on camera where in the hotel does it say that we were being filmed????? Does Mr and Ms Small understand that this family was going through a death in there family and had to travel across the country, that is why it took them so long to contact the hotel? Our state of mind was on the fatal death of our family members who had been killed by a drunk driver so a confrontations was the last thing we needed with our state of minds Again does this hotel have cameras in our rooms where the pillow cases were covered in someone else's hair Did the camera pick up the band-aid in the sheets? I think this hotel needs to understand that we are complaining so that other hotel guest don't go through what we went through and again being blamed for not speaking up until we got home Now we are really upset that we were being filmed Is that against the law? I think the owe us at least the courtesy of admitting that they were wrong and not trying to point out that we ate breakfast for minutes. I am very upset and with all due respect deserve some kind of compensation
Regards,
*** ***

Complaint: ***
I am rejecting this response because: The response was not relevant to my complaint
Regards,
*** ***

Complaint: ***
I am rejecting this response because: police report 1*** other than that I will not be supplying this company any more info I have not done business with them, I do not have a contract with them nor do I owe franklin any money if franklin wants anything else, they need to produce in writing a signed contract with my signature on it showing that I HAVE CONTRACTED THEM AND NOT AT&T TO DO BUSINESS WITHother than that, they are trying to collect money that is not owed to them and I will start filing in small claims court as stated in the letters that have been sent to them I know the laws and if they want to play games I will be happy to
Regards,
*** ***

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