COMFORT INN

Dear Sir/Madam,I am responding to Complaint # *** filed on 6/27/by *** ***. Mr*** checked into the Comfort Inn Plymouth on 6/2/at 2:p.mand checked out on 6/3/at 7:a.m. Mr*** had two rooms to accommodate his family of adults and children
days after checking out of the Comfort Inn of Plymouth Ms*** responded to a guest survey via Medalia, a social media feedback siteMr*** nor Ms*** or anyone else from this party said word to the staff at the hotel about any issues during their stay. I have of Ms ***s family inspecting the pool right after they checked in 2:pmThen around 7:pm members of the family came down and used the pool for almost an hourI have security cameras showing the kids leaving the pool after they were done swimming and horsing around outside of the elevatorNo one looked upsetThe pool is inspected every day and is not at all unsafe to swim inIn addition, Ms*** states this is the "dirtiest hotel" she has ever stayed at, however the day of check out I have Ms *** and her family getting on the elevator and off the elevator with no signs of being upsetThen the family members sat down in the breakfast area for almost minutes while they all ate breakfastI have the Office manager, Front desk manager and my breakfast attendant within feet of Ms*** and not word out of anyone in regards to the condition of this hotel was mentionedI left voice mail messages for Ms.*** on 6/19/@12:pm and also 6/20/@ 8:am. Finally speaking to Ms.*** on 6/20/ When Ms.Small, manager spoke to Ms.*** on 6/20/she notified her that upon cheshe should have immediately spoke to a manager regarding any issues with the room'sMs,*** stated that she did not feel comfortable addressing my staff during her stay. We are in the hospitality industry, we are here for our guests and address any issues immediately. My front desk staff are compassionate and eager to help all of our guests, they are not rude in any manner as Ms.*** implied during our conversationManagers are available at all times to assist guests We would have been more than happy to resolve any issues if they were addressed. Receiving a complaint almost two weeks after checking out did not give the opportunity for the Comfort Inn Plymouth to resolve any alleged issues. After consulting with guest relations and general manager coaching at Choice Hotels International, this complaint is not justifiable for any compensation. I apologized to Ms.***.The Comfort Inn Plymouth goes through annual inspections by various agencies that are in the hospitality industry. I can assure you that these inspections are rigorous and this hotel is in the top 1% for cleanliness in the entire Choice brandWe have the inspection reports that demonstrate the hard work that is done on a daily basis by the staffWe at The Comfort inn are very proud of our hotel*** ***General ManagerComfort Inn PlymouthSamoset StreetPlymouth, MA 02360 Tel: ###-###-####Fax: ###-###-####Email: [email protected]

I am rejecting this response due to the fact that the investigation that was done, was ruled in my favorAs I provided proof that I was not living at that address nor is that address associated with meThe returned check fee further should have been taking into consideration for not being my accountI would like to be provided with a copy of the investigation that states that ATT has decided that the account is valid and to provide proof that I opened the account as *** ** *** *** *** *** *** ** *** ** *** *** *** *** *** *** *** *** * *** ** ***.
Complaint: ***
I am rejecting this response because:
Regards,
*** ***

FCSI reached out to the original creditor, ***, and forwarded the information provided in this complaintOur client returned their investigation findings and stated the charges of $are sustainedA copy of the final bill will be sent to the consumer as requested in a conversation with a
supervisor yesterdayWe have noted his account as disputed and reported it accordingly to the credit reporting agenciesThank you

I was made aware of the guest's complaint from our front desk staff. The guest has not ever tried to contact me directly. Our front desk clerk called the guests and stated that there were towels missing and that there would be a charge on their credit card for missing or stolen
items. The guest's wife told the front desk clerk that they did not recall taking any of our towels but if charging the card is what we had to do then to go ahead and charge them. The guest called the front desk clerk back later that day and yelled at her for charging his card. The front desk clerk advised him that she had spoken to the guest's wife and the wife had given the front desk clerk permission to charge the card

Consumer response taken via phone by Revdex.com staff on 8/30/at 12:22PM (**) *** *** called to advise the business has not resolved his complaintAsking the complaint be reopened and business notified on incomplete resolution

***Please view attached document***
** *** ***
This letter is in response to the complaint submitted by Mr*** ***Mr*** checked into our hotel on 10/19/Upon check in Mr*** signed our registration form
. accepting
full financial responsibility for any damage to our hotel propertyMr*** was checked into a pet friendly room upon his requestAll of our guest rooms are inspected daily by our housekkeping manager as to report any damage or repairs needed, we also keep a maintenance log to ensure we note the date of damageThe guest room that Mr*** checked into did not have any carpet damage until Mr*** checked out on 10/23/I did speak with Mr*** and when he asked for details I informed him I would speak with the housekkeping manager and get back with himI did call Mr*** back to give him details of the damage and inform him that we would not be giving a refund as the damages were done during his stay
If you have any questions please contact us at Phone: 253-333-Fax: 253-833-
Leila S***
Operations Manager
Comfort Inn

Complaint: ***
I am rejecting this response because: THIS IS A MATTER OF HOW THE COLLECTION WAS HANDLEDITS VERY OBVIOUS YOU DIDNT READ MY COMPLAINT..I KNEW THIS WAS A WASTE OF TIMEYOU WILL SWEEP THIS UNDER THE CARPET AND ALLOW PEOPLE WITH NO APATHY TO WORK FOR YOU
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** *** ---MESSAGE FROM Revdex.com/MRC ** ***: We received the following additional information from the consumer to be added to their rejection.---I typed my response and it didn't accept itThing is she's totally lyingI have stayed in many many hotels over they last years...and they pay year as a platinum IHG memberI airways pick up trash, pile towels......my ocd daughter who is was thereWe are one pizzaOne..not even all of itI did drop the sauce on the floor..out bounced onto the bedskirtI tired to clean it evenThe rest she's upI don't even eat butterSounds like a disgruntled employee because I didn't tip due to the room complications at check in. My daughter was even gonna make her bedSounds to me they just charged me because they couldIf that room was really honestly trashed..she look to her employee who cleaned it. And no when I called a boy said she's busy she'd call me back when she got around to itTwo days later I called back to be told she wasn't availableShe was given a contact number for me which sheer never called. This is fraud and I'd like to speak to the property owner. Lying....isn't professionalI'm years old and never have I ever trashed a room or smeared anything on a head board..our even left a room messyEverCheck Rhett many hotels I've stayed in...they'll tell youThis woman just stole my moneyYou can speak to my daughter if you'd likeWe only had one pizza and we picked up trash..even pulled towels together in one corner.She ripped me off because she could...that's just shady.*** ***

We are very sorry for the confusion and we have refunded your credit card for the $Again, we apologize for our mistake and we look forward to working with your organization again in the future Have a wonderful day

FCSI reached out to the original creditor, ***, and conveyed that the consumer stated he had already settled this account with a previous collection agency ** ***, on behalf of ***After ***'s investigation, our client requested the account be zero'd out and removed from our databaseIt had
not reported to any of the credit reporting agencies and is no longer an active or due balanceWe are sorry for any inconvenience this may have causedThank you

FCSI received the account for collection from the original creditor,***, on or about 6-28-The charges are for *** services account # *** with the install date of 9-and disconnected on 7-1-with a remaining balance of $dueAccording to the final bills, the
majority of the charges appear to be for non-returned equipmentMail was sent and calls placed with no responseThis is the first and only time the debtor has communicated with FCSI , had the debtor reached out directly to FCSI the response would have been to explain and clarify the debt but we weren't given that opportunityFCSI reached out to the original creditor and requested copies of the final bills/itemized statements and those are being mailed to the debtor today for their reviewThank you

I have looked into the records and we do not have any notes on the issues the consumer was upset withIf the consumer would like to call and speak with me *** I am the manager

Complaint: ***
I am rejecting this response because: Thanks for the apology. I do not feel this as a sincere apology. I realize your in business to make money, but gouging by charging over double between a seven day stay. The heat should of been turned on before we got there, and you would of known there was a problem. We have had excellent stays in the past, but this new management is not the same. We have lots of people go through there, and I will informed them that poor management has taken over the hotel, and will encourage them not to stay there. I am really sad that you can do this to peopleNot only will you suffer if you keep up this practicebut the truck stop next to you will loose business also. Keep up this practice and you will be out of business before long. You have lots of competition in the area you can't last long. Remember you usually only screw costumer once. We first stayed there when it was open the first week. Many good managers. We have had many situations staying there in the past and have been taken care of very wellCongratulations you was able to ruin years of trust. It took way too long for your not sincere apology
Regards,
*** ***

Complaint: ***
I am rejecting this response because: email never received please send again or ask for alternative email address
Regards,
*** ***

Complaint: ***
I am rejecting this response because: This is a complaint about a fraudulent account listed on my credit reportThe name reported by this company is not my name, nor is the debt mineI am requesting that you remove it from my credit report immediatelyI have sent copies of a police report to the address for Franklin Collection twice along with a letter stating the same thing I am telling you nowIt is not legal or ethical to report a fraudulent debt on my report.
Regards,
*** ***

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FCSI received the account for collection on 7-11-in the amount of $FCSI has never been made aware of any dispute prior to this complaintFCSI has noted the account as disputed and reported it accordingly to the CRA'sFCSI reached out to the original creditor,***, and they stated they
are not aware of any dispute and would need to know the exact nature of the consumers dispute so they may investigate those concernsFCSI will mail a copy of the final bills to the consumer and will need to get something from the consumer explaining what the dispute is so the investigation may be resolved as soon as possibleThank you

This is with reference to complain ID # ***.Ms *** *** made reservation to stay through internetWeb site used is choicehotels.com which is managed by Choice Hotels International who owns The brand name Comfort Inn, Web site clearly states all the policy with the dates &
Cancellation Policy & this was confirmed by Ms*** before it confirms the reservation.As it was passed the cancellation time, we could not cancel the reservation & one nights room And tax were charged to the card provided at the time of making reservation.Just for guest satisfaction & customer service, we did refund her 50% of the charge back On her charge card.I can be reached at ###-###-#### for any further questions & concern.Thank youKishtor S***, GM

FCSI received this account for collection from *** on or about 1-3-With mail sent to the consumer and no mail returned via the USPO and calls placed with no response it was placed on the consumers credit 2-20-2017.This correspondence is the first we have had from the consumer and was never
made aware that he feels he is not responsible for this debt*** placed the debt in the amount of $for *** service account # *** for services that were connected on 10-and disconnected on 1-18-Services were provided at *** *** ** ** *** *** and an email address given was ***@gmail.comWe have noted with the credit reporting agencies that he is disputing the debt but we will need to know the nature of the dispute in order for it to be investigatedCopies of the final bills are being sent to the consumer for his reviewThe consumer will need to provide a detailed description of what the dispute is so we can investigate and get this issue resolved as quickly as possibleThank you

We were not aware that we were calling the wrong number, upon receipt of this complaint we have removed the number givenWe have had no communication prior to this one to let us know it was a wrong number,our client referred the number to us as a valid contact numberIt has been removed
Thank you