COMFORT INN

Upon review of this account we do show where the settled in full receipt was mailed as well as faxed to the consumer on 1-16-and 1-27-The mailing address matches the one in this correspondence and the email address given and emailed to [redacted] @outlook.com Thank you

This account was withdrawn by the original creditor [redacted] and FCSI no longer is collecting on the debt, if further information about this account is needed, the consumer will need to reach out to the original creditorThe account in no longer active at FCSI and all credit reporting reported by FCSI was requested to be removedThank you

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI will keep this complaint for my records Regards, [redacted] ***

Everything stated in the response is accurate, If you will read the initial response it never mentions what name was requested nor was it relevant in the responseThe rep asked to verify employment and the person answering the phone asked who she was verifying on, if the coworker is not the person to verify employment, why would she need to know or even ask what's the name of the person being verified? I am unclear as to what part of the response is bogus I have looked into the concerns Ms [redacted] (***) has on how her account was handledShe states that when the FCSI rep called to her work, the rep called in to verify her employment, that is true, when the debtors coworker answered the phone the FCSI rep stated she needed to verify employment and the coworker responded, "OK who are you trying to verify on", if she were not the right person to do that task the appropriate response would be to either transferred her to the right department or informed the rep that she is not the person to perform that task and directed her to the correct personThe reason the rep did not request to speak to the debtor is because she is simply a representative of the legal department and her only position is to verify employment in the process of filing a civil suit against the debtor and not collect the debtThe account is now being handled by the legal department and FCSI is not attempting to contact Ms [redacted] (***) as she has requestedThank you

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI would like to add that I wish to be notified via email/phone call in regards to the status of the bureau reportsAttached are simply copies of the emails sent to me from the disputing company Regards, [redacted] ***

I have listened to the call the Ms [redacted] references and have sent that information and this complaint to the agent's supervisor and the collection managerThe number she requested to be removed was removed immediately and I apologize that the agent did not convey that to Ms [redacted] Thank you for taking the time to let us know how you feel and I apologize if you were treated in any way other than respectful and professionalThank you

The complaint is the debtor feels she should not be charged a non sufficient charge because her bank closed her accounts due to she was subject to fraudFCSI was never informed of any fraud nor did the debtor ever call into FCSI and ask the bank information to be stopped, removed or changed to any other valid payment method in order to keep her arrangementsOften times when it is the banking institutions fault for refusing payments on a customers account they will accommodate that customer by crediting their account the amount of the fees charged for denying the transactionThe debtor may want to reach out to her banking institution for their consideration on her behalf in this matterThe balance is valid and still outstandingThank you

Initial Business Response / [redacted] (1000, 12, 2017/08/21) */ An agreement has been made with the [redacted] to have the tub replaced [redacted] Administrative Coordinator Bath Fitter(r) Initial Consumer Rebuttal / [redacted] (2000, 14, 2017/08/22) */ (The consumer indicated he/she ACCEPTED the response from the business.) bath fitters has been in contact with the board of the co op and is going to replace the tub liner at a discounted priceI was chatting with [redacted] from the board and he said this was acceptablethank you for listening

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:We did not even own the home until the summer of 2015, nor do I know whose phone number that isPlease check the records on the property and previous owner Regards, [redacted]

Complaint: [redacted] I am rejecting this response because:Franklin Collection Services is being untruthful in their statements regarding their attempt to contact me regarding this debt I have received no letters or phone calls from Franklin Collection Services I attemped to Validate this debt with them, to which I recived no response I then contacted ATT and was advised that Franklin did not have authorization to collect on the account and was directed by ATT to pay them directly, which I did I was told my ATT that they pulled the account back from Franklin If Franklin had authorizaiton to collect, why didnt they respond to my debt validation and why did ATT not direct me to Franklin when I inquired about the account Franklin Collection Services is being misleading in their reporting and their statementsI did not recieve any final bills from ATT and was not aware of this account until I pulled my credit report Franklin Collection Services violated the FDCPA by continuing to report to the credit bureas after they recieved my request to validate the debt This account should not reflect a zero balance, it should be deleted as they no longer had legal authorization to collect on the debt Regards, [redacted]

We are unable to find an account matching the information givenFCSI will need more identifying information to find the correct [redacted] , like a social security number or case or account numberThe phone number nor the address listed is in our databaseThere are over [redacted] [redacted] 's in the system, none of which match the address or phone number givenPlease provide more identifying information so we may locate the account and resolve any issuesThank you

We do not have double bed Jacuzzi tub rooms No where on reservation was there said anything about pull out couch Front desk did not confirm housekeeping took extra keys, It was suggested that might have happened No conformation on tape that that shoes were stolen Front desk clerk said the daughters were arguing if they left the backpack open or not housekeeping says she never turns heat on in room I (***) Gm checked her in and I can definitely say I was not rude to her We have and always had smoking rooms on the third floorGuest are not allowed to smoke in the common area the stairs are marked with exit signs Front desk clerk that evening did not get belligerent with guest- she was trying to be helpful and the lady started cussing and calling her names I believe housekeeping did not take shoes has been here working and never had a complaint before Have not had any other guest complaints Also, did not charge for second night even though it was after 8:when they checked out if they were watching a child before why did they wait til 7-8:oo to come down and complain

Upon receipt of the complaint FCSI reached out to the original creditor, AT&T, with the concerns. The original creditor stated the Uverse services were connected on 2-20-2014 at [redacted] in [redacted] CA and the consumer called on 12-17-2015 to disconnect services and this is the... final bill for those services for [redacted] in the amount of $184.52. A final bill has been mailed to the consumer. The original creditor states the charges are sustained. Thank you.

d] Complaint: [redacted] I am rejecting this response because: They failed to provide what was requestedThey answered nothing on the complaintThey are the reason debt collection has a bad name they fail to prove they have a legitimate collection Regards, [redacted] ***

Revdex.com: At this time, I have not been contacted by Comfort Inn regarding complaint ID Regards, [redacted]

As of today the account has been paid in full and reflects a zero balanceThe account was never reported to the credit reporting agenciesThank you

Nisha from the business called to respond to this caseThis customer's account was assessed a holdThe funds have been released and voided in the hotel's system but the customer's prepaid card time frame is daysThe business cannot control that time frame but has done everything on their end to get these funds back to the customer

Complaint: [redacted] I am rejecting this response because:The statements are not true. The rep never asked for human resources, payroll or anyone that would be responsible for verifying employment by a social or any other private information. Asking any random employee if an individual is employed there is not the problem. The unprofessional behavior and/or problem is when an collection agency is willing to give out private information without making sure they are speaking with an individual who has the authority or even the access to personal information on employees. THAT IS THE ISSUE!!! The public needs to be aware that if Franklin Collection Services is collecting a debt, the debtor might be at risk of their private information being exposed. Again, what's bogus is the fact that on the very day the incident happened, no one had any record of the conversation or what happened. But now after further investigation, the incident can be remembered in it's entirety. Regards, [redacted] ***

October 10,at 8:51pm Ms [redacted] checked into the Comfort Inn at which time she was given a registration card stating that the hotel does not allow pets or smokingShe signed the card agreeing to the term and conditionsThe front desk clerk went over the cash policy and informed the guest that if she did smoke or have a pet in the room as the registration card stats her room deposit would not be refundedabout minutes into the cheprocess Ms [redacted] husband is observed on the surveillance footage walking into the building with a large black Jordan duffle bag once at the counter he is often seen repositioning the bag October 11,at 12:13pm Ms [redacted] comes to the front desk to checkout and the Front Desk Agents informs the guest that before she can refund the room deposit she will need to inspect the room for any damagesat that time photos are sent to the hotel manager of dog food left on the TV stand and on the floorOnce back at the front desk Ms [redacted] is informed that she will not be refunded because she broke the hotel policy by having the dog in the roomMs [redacted] begins to call the front desk agent names and make threats to the desk clerk and housekeeping staffManagement (Ebony ) is called and speaks to the guest During my conversation with the guest she stated that she had the dog in her hand when she checked into the hotelI informed Ms [redacted] that since I was away from the property and she did sign the registration card which states that we do not allow pets I would be unable to offer a refundMs [redacted] proceeded to say that the person that checked her in saw her come into the hotel through the front door with the puppy in her handAt that time I informed Ms [redacted] that I would review the tape on Tuesday and if she did come through the front entrance with the dog I send her a refund in the mailShe said ok and if I didn't she would be calling her lawyer and filing a complaint against myself and my staff Ms [redacted] was never seen on camera with the puppy, the puppy was hidden during her stay We are unable to provide a refund being that the guest had a dog on the property Ms [redacted] continues to mention the size of the pet ( 4lbs) We are not a pet friendly hotel regardless of the size of the animal

We received this account for collection on 4-16-and didn't report it to the CRA's until 6-2-2015, FCS spoke to the consumer on 6-13-and was made aware it was unpaidPayment in full was reported to us by the original creditor on 6-25-and after payment was made we have since reported it as paid in full to the credit reporting agenciesThank you