COMFORT INN

To Whom It May Concern: Thank you for sending this to us We are aware of the issue with this guest We have tried to resolve this with the guest both during their stay and afterwards Our policy is to investigate any report of items missing from our guest rooms and I can assure you, like we tried to assure this guest, that our investigation was thorough We advised the guest to call the local athorities and that we would comply with anything that the authorities needed while investigating this There is nothing further we can do at this point in time We apologize for this inconvenience that the guest has had Our Housekeeping department did as they were trained, and that is when a guest leaves personal items on the bed, they are to leave a note, stating that they saw the items on the bed and to protect the guests items, they did not disturb them and left the bed as it was If you have any questions, please feel free to contact me directly Sincerely, [redacted] *** Area Manager [redacted]

FCSI received the account for collection on 7-11-in the amount of $FCSI has never been made aware of any dispute prior to this complaintFCSI has noted the account as disputed and reported it accordingly to the CRA'sFCSI reached out to the original creditor,***, and they stated they are not aware of any dispute and would need to know the exact nature of the consumers dispute so they may investigate those concernsFCSI will mail a copy of the final bills to the consumer and will need to get something from the consumer explaining what the dispute is so the investigation may be resolved as soon as possibleThank you Again,as stated above, FCSI has to know what the actual complaint is so it may be investigatedPlease forward the details of your complaint as soon as possible so the investigation can beginSimply stating you have spoken to [redacted] on multiple times does not describe the disputeWe have spoken to [redacted] and they are not aware of the disputeThank you Again for your assistance in getting this matter resolved

Complaint: [redacted] I am rejecting this response because there was no acknowledgement of the manager's lack of returning phone calls, his lack of kindness or apology for the eviction mistake and no acknowledgement of the fact that the manager hung up on me when I asked Comfort Inn to refund the breakfast that we had to buy because we were moved out of our room halfway during our stay and breakfast was part of our package! The manager should be sending an apology for not responding to my calls for a week when the front desk acknowledged that he was there, for being curt with me right off the bat in saying he had been on vacation and that I had already been refunded the money for one night! Both of these things were false After insisting, he acknowledged that I wasn't who he thought he was talking to who had reserved through a different website He never once apologized for the hotel's mistake or for the fact that they made no effort to find a room for us for the night so we had to sleep on the floor in my brother's apartment! He only responded, "that's not my problem!" I mentioned that I couldn't understand how a customer service manager could be so rude to a guest after their error and he responded, "I don't really care!" I wish now that I had recorded the phone call but it never crossed my mind that a manager would respond in this way Finally, I asked them to refund the breakfast we also had to buy and he said again that it wasn't his problem and HUNG UP ON ME! I have four witnesses who will attest to the fact that I did not raise my voice and that I was mid-sentence when he hung up This I do have proof of The manager was given hours to respond when the corporate office contacted him, which he did not do It has now been a month of just trying to get the two nights and breakfast refunded -many hours on the phone, in letters, emails, and lots of frustration Last week I finally told the corporate office that there should be some additional compensation by them at their discretion to somehow try to make up for all of this hassle, time, and stress Antonio G [redacted] should most definitely not be in customer service as his manner and lack of regard for his guests is appalling There are too many people needing jobs for him to be holding one he shouldn't have In almost fifty years of staying in hotels, this is the first time I have ever had to go to a manager or corporate office about a situation The money is absolutely an issue but more importantly, is the front desk's handling of the situation as well as the manager's lack of response, remorse, and respect Sincerely, [redacted]

Comfort Inn Santa Fe Cerrillos Rd.Santa Fe, NM 87505Dear Revdex.com,Comfort Inn has received a letter from you regarding a complaint from Mrs [redacted] We really appreciate you taking care of her concerns and we really appreciate you caring about our guestHowever, we have talked to the guest on the day of her departure and we thought we had taken care her questionsWe do apologize for the poor communication with our guest, we should have done a better job explaining the rules and restrictions.The situation is the following: The guest had booked a reservation through [redacted] which is part of [redacted] As such, we cannot make any changes to the reservation directly at the hotelMrs [redacted] was aware of this, which is also the reason of why we can't give her a receiptThe guest paid [redacted] and then [redacted] pays the hotel, this is usually how it works and for that reason we cannot provide a receipt to the guest due to policies and securityThe cancellation policy is hours prior to the arrival date and was clearly stated on the rules and restrictions signed by the guest when she booked the reservation.I hope the explanation helps to clear out some of the confusionAlso, I am attaching examples of the rules and restrictions similar to the ones that Mrs [redacted] received when she booked the reservationOnce again, thank you for taking care of our guest and her concerns.If you have any further questions or concerns please feel free to give us a call at [redacted] or email us at [redacted] .Best Regards, Marlene T [redacted] General ManagerComfort InnSanta Fe, NM

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.I was told by the Manager on Duty twice that the coupon would be applied at check-out, and it was not The first time I was told that was when I tried to check in, but my room was not ready The second time about one hour later, when the room was finally ready She also stapled the coupon to the back of their paperwork If they explained to me they could not apply the coupon, why would they have stapled the coupon to their paperwork? Maybe later they determined it could not be applied, but no one contacted me during my three night stay, or afterwards The hotel should stand by the manager on duty's decision when I checked in Regards, [redacted]

We reached out to the original creditor, our client, and they have informed us this debt is valid and dueWe have requested a copy of final bill from the original creditor and have sent it to Ms ***Thank you

Upon investigation of the consumers concerns about his debt being paid in full, Mr***'s account was referred to FCSI by the original creditor, ***, on 7-19-in the amount of $it is a Uverse account that was installed on 5-20-and disconnected on 8-4-Attempts were made to contact the consumer to pay this debt and no communication was made until yesterday 12-7-Mr [redacted] did not pay the debt in full, he was given an opportunity to settle and only pay a portion of his debt of $271.00, to which he acceptedIt is not FCSI's policy to collect a debt at a reduced amount and remove it from the consumer's creditAlthough the manager he spoke with has requested that it be removed from the CRA's and FCSI will honor thatSince his payment was received yesterday, it had to post to his account before any action of deletion could be requested and it posted today 12-8-FCSI sent a request to all three credit reporting agencies to remove it, FCSI has absolutely no control over how long it will take the CRA's to complete that requestThank you

After checking in to the Comfort Inn in Shelbyville, Indiana, we were given a sheet of paper which advertised a workout room I proceeded to get up the next morning to use the workout room but couldn't find it I asked at the front desk where the workout room was and the receptionist said there wasn't one I said it stated there was one on the flyer I was given She looked at it and agreed I simply stated they should change that and she said, "yes, maybe we should"

Mr***, your proof of this valid debt is in the mailI cannot expedite the postal serviceYou are getting the information as quickly as we received itThere is nothing else I can do but get you the information you requested as quickly as it was gotten to meI have no reason to keep this from youWe take this job very seriously and have no reason to do anything but the right thing.Your credit report was updated to dispute upon your first dispute in and remains compliant with the status of dispute Thank you for your time and patience

We have marked all accounts as cease and dsist in respect to communication as requestedTwo accounts are within the statutes according to our records, they are accounts [redacted] and [redacted] and we have requested deletion of the third account [redacted] Thank you

Good Evening [redacted] , This is [redacted] from Comfort Inn [redacted] We at comfort Inn, do accept [redacted] discount! Which is normally 10%However, when there are last few rooms left and when the hotel is in BAR rate code, it does not change the rate! [redacted] tried to put the number and check if it changes the rateThat is what was explained to you by corporate of [redacted] as well! Moreover,you did accept the rate of $plus tax at check inn! I have attached thesigned registration formwhere the price is clearly mentioned as$ AtComfort Inn [redacted] , we strive to not only meet but exceed the expecatation of the guests hence we have wireless printers andthey have always been working! The *** computer does not have printer attached to it since it is wireless! You can actually print from your cell phone! To conclude, the charges arevalid and accepted by youThe [redacted] price for that night, would be$plus tax! If you require any assistance, feel free to reach me at [redacted] [redacted] , CHA General Manager Comfort Inn Dahlgren Phone: [redacted] Email: [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

KBB is corresponding directly with the consumer and investigating the interaction between consumer and dealerKBB will provide more information next week

We received the account for collection on or about 9-25-and mailed our first noticeOn or about 10-8-we received a written request for validation as well as a cease and desist and will accept mail communication onlyand on or about 10-9-we sent not only validation of the debt but also sent the final billl from the original creditor, as well as marked the account for cease and desist as requestedThere has been no communication with the consumer until we received this complaint sent to Revdex.com, CFPB as well as [redacted] Atty General OfficeWe reached out to our client, the original creditor, and they informed us it is a valid and due debt and if this was already paid by Sprint, they will need to see proof of this payment because they have not received any payment from any entity on this outstanding balanceThe consumer wants us to remove it from his creditWe have never reported to his creditWe need proof that this debt has already been paid in order to investigate and go any further with his claims that he doesnt owe itThank you

I have looked into Mr [redacted] s concerns by reaching out to the original creditor, our clientThey inform us they have spoken to Mr [redacted] and informed him that insurances were filed and the original debt was well into the six figuresThey stated they informed him that Medicare paid their portion and the first [redacted] policy paid their portion but the 2nd [redacted] came back with a response of COB (coordination of benefits) problem meaning they need more information from the patient in order to process this final claim amountThe patient will need to reach out to the one [redacted] policy provider and find out why they havent paid as of yetAnd to addres his accusations of scamming people, I can tell you that FCSI has been in business for over years and we are in no way scamming anyoneWe are a debt collection agency that collects debt for our clients that have attempted to collect the debt themseves and the consumer failed to pay or correct issues leading to an outstanding balanceThank you

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Upon recent check of my FICO credit score, all seems to have returned as it should be Thank you for helping me achieve a timely resolution to this matter Regards, [redacted]

FCSI received a request to validate the consumers debt on 2-22-and that information was gathered from the original creditor and sent to the consumer on 2-23-The original creditor stated the debt is valid and the itemized statements were sent to the consumer for their reviewThank you

Complaint: [redacted] I am rejecting this response because: Not once did I ever tell management that I had the dog in my hand when checked inMy husband had the dog in his arms when he walked through the doorEbony (manager) keeps trying to put words in my mouth not once have I said I had the dog when I checked in my husband did an as for his Jordan bag I didn't know we couldn't bring our own clothesAlso when I arrived at check in the front desk lady did not go over any of the policy's with me she handed me a paper asked me to sign and gave me my room keyNot once did she say that if I had a pet in my room that they would take my deposit awayIf they were to inform me about the pet policy to begin with I wouldn't have brought my dog into the HotelIf they look at there security cameras and go over as I checked in and listen to our conversations the front desk clearly didn't do their job to explaining anything about their policy'sManager (Ebony) called me a weeks ago arguing with me as I have recorded our conversation over the poolShe is trying to bring things into place that have nothing to do with the pet issueI did hang up on manager Ebony as to not being very professional about her job Manager Ebony wanted to know if I had an Attorney, because she was going on vacationI am rejecting this complaint due to the management (EBONY) being so disrespectful and not working something out with meShe has acted like I ruined her hotel by having my dog in the roomAll I want is my money back, and problem would be solved.Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: It is correct that I did make a reservation on the hotel's website on June 12th, however, it was not for the same night I booked the reservation for a date later in June When I went to confirm my reservation the hotel's automated website changed the date on it's own (website error) I never intended to stay at the hotel the same night as I made the reservation When I called the hotel on June 18th to add a night to my reservation I was informed of what had happened and the clerk let me know that several guests had experienced the sam website error and that I would be given a refund upon cheek in later in the month When I did check in I was told I would need manager approval for the refund but that it would be no problem I had to call the hotel twice to follow up and was finally told that I would have to call the website administrator and mate they would give me a refund Given that it was a malfunction of the hotel's website I will not pay for the night that was booked in error due to the website malfunction.Sincerely, [redacted]

I've dealt with AT&TPer them they stated that Franklin has not reported anything to the credit bureaus which is not trueMy credit has been effected with this negative recordI am waiting for them to remove it Complaint: [redacted] I am rejecting this response because: Regards, [redacted]