COMFORT INN

My husband and I, after complications at our first hotel, booked a room for our week-long vacation in NYC's Long Island City at the 'Comfort Inn'. We used Priceline.com as our booking method, and paid for our stay in full up-front before arriving at the hotel.
Two days into our stay at the Comfort Inn, we began noticing several large-bite marks on our legs, arms, & torso. Neither of us could recall swatting at mosquitoes at all beforehand, so we deduced that the only culprmit could be within our sheets as we slept, ie, the dreaded bedbugs.
Ewwww.
We called the front office and alerted them of the problem, letting them know we didn't think that the bites we received came from outdoor mosquitoes, but instead from the bed in our hotel room. They offered to inspect the room and switch us to another(something we were already considering doing due to the jackhammer construction going on directly across from our initial room), and we were placed into another room that day. We also had to spend four hours of our honeymoon in NYC going to convenience stores buying trash bags & detergent for our contaminated clothing, and washing them at a local Laundromat.
We asked to speak to a mgr at the hotel, but the head mgr was gone for the weekend. At no point did any staff member alert the mgr that we had an issue with bedbugs in our room. We found this to be quite unprofessional given the severity of the situation.
After we cleaned all of our clothing, we checked our bank balance to discover a $85 hold/charge from Comfort Inm for our room, something not discussed with us or expected, since we had paid for our room up front. When we asked why we were charged this amount, they told us it was a 'fluke' in their system, but should be returned shortly. This amount has yet to be returned, and has also contributed to a $37 charge in banking overdraft fees. The front desk clerk promised this $85 charge would immediately be removed, but we have yet to see those funds on our statement,
This trip had been made more difficult due to the hygienic & financial issues caused by Comfort Inn. Not only were we extremely disgusted by discovering bedbugs in our bed, but we also had to deal with our funds being affected by mystery charges to our credit card. There was never any pro-active communication from the hotel staff(although staff member 'Andre' was sympathetic), and we were never contacted by the hotel manager offering any apology or their sympathies, leading us to believe that the mgr was never alerted to these issues within the hotel. To add to the list of issues during our stay, the sink & coffee maker in both rooms leaked water onto the floor and table, and there was no microwave or refrigerator in either of our rooms, preventing us from keeping any of food or leftovers. We didn't ask much as newlyweds, just to have a simple NYC getaway. What we got was six days of torture courtesy of Comfort Inn LIC Queens. We will never stay there, we will never recommend the hotel to anyone, and while we hope some form of restitution for all of the bogus charges & bedbug issues, we remain skeptical based upon our experiences from the past few days.

Review: I ha a reservation at this hotel and I booked the double bedroom because it was 3 adults and 2 kids. When we got to the hotel we were booked for the long room and the front desk clerk stated that he could not allow all of us to stay in that room. Resulting in me and my boyfriend sleeping in the car. We tried to have them switch rooms but the hotel was booked. We were in the room trying to get the holder. Settled and the front desk clerk called security on us because he stated we were not to be in the room which is ridiculous because we were getting our family settled. My sister also left her sneakers in the room when we left and they stated that they were not there. So this was unacceptable because it was not out fault and we were treated wrong although we had paid for a room.Desired Settlement: Refund for our stay

Consumer

Response:

At this time, I have not been contacted by Comfort Inn regarding complaint ID [redacted].

Sincerely,

Review: Friday the 18 th of April myself and my elderly parents stayed with our dog at the Comfort Inn & Suites [redacted] Christiansburg, VA [redacted]. ###-###-#### General Manager [redacted]. Our experience was unacceptable and put ourselves at risk. Comfort Suites allowed rooms to be rented on our floor and people to pour in off the street to party until 5 in the morning. Our room number was [redacted] and under the name of [redacted].. I attempted on several occasions to get help from the front desks clerk [redacted] but he informed me if I had an issue with the noise and crowds of drunk people I should "take care of it myself". Needless to say this was not the response I expected. Again, at 3 am I contacted the front desk and was hung up on. The following morning the new front desk clerk was very apologetic and took 25 % off the bill but this was not reasonable. I asked for the general mangers tel # and have left many messages to discuss the dangerous situation and lack of assistance we received during this stay and he refuses to return my calls. More importantly the outside door to our room was broken which allowed people to pour in from partying outside in the parking lot. We did not feel safe and would have left if not for the dog. I can only imagine due to the lack of communication and response that this occurs every weekend due to the college down the street and it's a main source of Comfort Inn revenue. We have contacted our credit card company to challenge this charge but still seek your assistance. Thank you, [redacted]Desired Settlement: An apology from corporate and a full refund

Business

Response:

I did speak with [redacted] and issued a full refund for the room and apologized for his experience during his stay with us.

General Manager

Comfort Inn & Suites

Christiansburg, Virginia [redacted]

Review: On 7/24/2014 I reserved a room and forgot to give my [redacted] number via phone. When I arrived at check-in, I asked [redacted] the desk clerk if it was too late to apply my [redacted] discount. She said no and typed in my [redacted] number. At 5am the next morning, there was a receipt under my door that did not reflect the discount. When I called the front desk, [redacted] the desk clerk said it could be corrected at checkout. When I checked out, the same clerk that checked me in, [redacted] indicated that there was no [redacted] discount for that weekend. I asked why did she take my [redacted] card at check-in and she said she didn't know. I went to their computer in the lobby and looked online and there was the [redacted] discount on both their website as well as the [redacted] website. I attempted to print it off but they had no printer which I thought was required for [redacted] members??? I took a picture of the screen reflecting the discount. When I went back to [redacted] and explained my findings, she gave me the managers cell number and said they never had a printer for guests. I called twice and the recording indicated that he would return the call in 15 minutes and never heard from him. I then called

[redacted] at [redacted] and spoke with [redacted] who informed me that they do not have to honor [redacted]. I am not satisfied with this answer because the desk clerk should have rejected my [redacted] card at check in rather than to lead me to believe I was getting a discount.Desired Settlement: It is misleading to accept a [redacted] card and then not apply the discount.

Business

Response:

Good Evening [redacted],

Review: After our stay in July 2013, we got an extra charge on our credit card bill for $40.00. We didn't get a note or reason for this charge but when we called, they told us we took 2 pillows. I told them I did not and the night we got to the room, we were exhausted and didn't realize it was missing pillows. Thinking back, there were only 2 towels in the room and thought the lack of amenities was odd. We never thought we would be charged for pillows since it is suppose to be fully stocked when we check in. We left the room with what it had on check-in. The manager is argumentative and is not resolving the issue. We did not take the pillows and I think due to our age, we were discriminated against. We also have a strong accent and I feel like I wasn't treated with respect. I DID NOT TAKE PILLOWS or anything else.Desired Settlement: refund of pillow charge since we didn't take anything.

Business

Response:

I am writing in regards to the letter our company at Comfort Inn received concerning a complaint against us. Our response to this: Our rooms are checked on a daily basis for inventory before and after each guest check-in and check-out. This room was used on 7/25/2013 and when they checked out the room was checked by our head housekeeper which is one of her duties everything was in the room that was suppose to be. The guest who filed the complaint checked in on 7/26/2013 and then checked out on 7/27/2013 and as regular routine the room was checked and two pillows were missing so that is why the guest was charged for the two pillows taken. Every room is checked that's how we keep up with the inventory of the supplies at our motel.The guest also stated there was only two towels in their bathroom that is the standard towels for a king room which is what the guest stayed in. The guest also stated due to their age we discriminated against them that is false. We have stuff taken by guest from time to time by young and older guests. As well as if a guest smokes in a non-smoking room they are charged a cleaning fee. We would never falsely charge a guest just to be doing it that is the job of the housekeeping department to keep up with the inventory. Our head housekeeper has been with our motel for over 10 years. When I spoke with the guest I told her if she would like to return the pillows then we would be happy to return her money. If we didn't charge guest when things are taken then we would loose money it costs money to buy supplies for the motel and make sure each room has the proper stuff so we did what we were suppose to and I am sorry the guest is upset with us but as I stated earlier every room gets checked and that room was checked before and after the guest stayed.

Thanks.

Management at Comfort Inn Dublin Va

Consumer

Response:

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below. Comfort Inn is saying they will refund us if we return the pillows- we DID NOT TAKE PILLOWS so therefore, we are unable to return pillows. Just because a head housekeeper has been there several years does not mean they can't make mistakes. She checked the room on 7/25 and we didn't check in until late evening on 7/26- how do we know who was in the room since then? We did not take the pillows are you are wrongly accusing people of taking things that were not in the room. Sure, some people do take stuff, but we have never nor have we ever taken anything. Regards,[redacted]

Business

Response:

After speaking with you today I contacted my general manager about this case and she just recently responded back to me and decided to refund the guest her money back for the pillows that were taken. So I have refunded her money back to her credit card. If you need a copy showing were the adjustment was made let me know and I can email or fax you a copy. Thank youManagement at Comfort InnDublin, Va 24084###-###-####

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.Regards,[redacted]

Review: hotel did not apply "President's Passport" coupon, despite manager on duty affirming it would be applied when I checked in. I asked twice, and was told both times it would be applied once we checked out. When I checked my card statement several days later, I found it was not applied.

Coupon good for 20% off stay at this specific hotel.

The general manager, [redacted], has not replied to two different emails (7/20 @ 10:30am and 7/21 @ 9:01pm).Desired Settlement: I should receive a credit on my [redacted] card for the amount of the discount, approximately $60.

Business

Response:

Revdex.com spoke with a representative of the company who explained that the customer had received a discount of the stay, but that at the time of his check-in, it was explained to him that he could not use more than one discount on the account, and the discount applied was for booking through the AAA Advanced Pre-payment option. This reservation could not be altered because it was booked though AAA. The discount received reduced the price to 305.38 before taxes from the base rate of 404.85 for his stay. The other discount requested would have reduced the price to 323.88 before taxes from the base right. The customer did receive a deeper discount through AAA but could not be given both discounts.

Consumer

Response:

I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I was told by the Manager on Duty twice that the coupon would be applied at check-out, and it was not. The first time I was told that was when I tried to check in, but my room was not ready. The second time about one hour later, when the room was finally ready. She also stapled the coupon to the back of their paperwork. If they explained to me they could not apply the coupon, why would they have stapled the coupon to their paperwork? Maybe later they determined it could not be applied, but no one contacted me during my three night stay, or afterwards. The hotel should stand by the manager on duty's decision when I checked in.

Regards,

Review: I made a one night reservation for a room that was blocked out for a friend's wedding on May 4, 2013 and found out soon after that I would be unable to make it due to unexpected work and Military complications. I called and cancelled the reservation without difficulty on April 14th at 2:04 PM. On May 7th I noticed a $116.99 pending charge from the hotel on my account, I called and was told by "[redacted]" that the manager ([redacted]) would contact me in the morning to work out the issue and that if my cancellation could be found I would be refunded. The pending charge was removed from my account that afternoon but I was never contacted by the manager of the hotel. On May the 8th I found another charge of $98.99 on my account and contacted the hotel again and was told again that the manager would contact me. I am concerned how my credit card and reservation/cancellation information has been mishandled by this hotel and even more concerned about the charges to my account. I received no confirmation of my reservation or cancellation and therefore question the validity of this businesses ability to ethically resolve this situation. I signed no contract and received no information about cancellation fees and/or policies, I considered calling to cancel the reservation on April 14th the end of my business with them. I am highly concerned that my financial information has fallen into the wrong hands and is being misused.Desired Settlement: I would like a full refund and reassurance that all of my credit card information has been effectively discarded by this business.

Business

Response:

On May 8th, I received a message to call a customer about a no show charge billed to a credit card. I returned the customers call and although the customer could not find the cancelation number given when the reservation was canceled, I refunded 100% of the charge. I also explained that the first charge on the credit card was an approval and the next charge actually came out of the money on hold and the rest would automatically go back in to the account usually with 3 - 5 business days. It would also take 3 -5 business days for the refund given to go back into account.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. Regards, [redacted]

Review: Upon arrival, [redacted] ([redacted]) allowed me to View a Room, as he held on to my Driver's License. I returned to the front desk, declining the room as it had an Overwhelming Stench filled with Cigarette Amoke and Dirt, plus the carpet was horrible with Large marks similar to Burns, and I have a Documented Allergy that includes going into an Asthma Attack when under the exposure to Cigarette and Stench orders. I was then given a key to Room 140. This room upon entry was a Night and Day difference. The air was clear, carpet nice and not burned and the set up was nicely done. Well, in the evening I went to use the bathroom and upon closing the door behind me saw Vulgarity, Graphic drawings of body parts and then there was More on the side of the front part of hate entry door to the bathroom. I was: Stunned and Shocked that this hotel, ran under the Quality Inn name, did Not have these Vulgar Words and Graphic drawings Covered. And I had my Teenage daughter with me as well. Secondly, I tried to use the sink to Wash my hands. I was not successful, as the sinks stopper was jammed and under he sink the metal portion was bent and not moving properly. By 10:00pm the maintenance man had arrived and attempted to Paint over the Curse words, Vulgar language and Graphic photos. I head back to the Front desk one final time. I had Enough: Identifying a "Cockroach" crawling on the Dresser under the Television and then through a corner of the dresser and the wall area. This had been My 3rd, If Not 4th, time Alerting the Front desk of a Serious problem with the Hotel room that I was suppose to be able to Rent for 1 Week with peaceful enjoyment.Desired Settlement: I asked [redacted], the morning Front desk clerk if there was a Supervisor or Manager that I could speak to. She stated: No. I then asked her for a Discount, due to the list of Problems with my Room including the Vulgar words and Graphic drawings still being viewable after maintenance came and painted over them @10pm, and there are Cockroaches in the Room. We deserve a partial refund for the one day stay. The evening staff, [redacted]'s, facial expression and body language was unapologetic. Partial refund.

Business

Response:

To whom it may concern: ID # [redacted] I [redacted] spoke with Mrs [redacted] and lwt her know her dispute charge will be mail out on a money order total of $38.70 on the below address. [redacted] Blvd Unit [redacted], CA 92886 If you have any question free feel to call me or email me. Thank you, [redacted]General Manager1251 N. Harbor BlvdAnaheim, CA 92801PH 714.635.6464FX 714.948.8030

Review: Emergency plumbing repairs have not been paid for. Company has been sent to a collection agency. Privately owned. Corporate has been sent the information, but with no response.Desired Settlement: Payment for services

Review: My cousin and I stayed at this motel last Wed-Thurs nights (May 1-2). When we checked in we were quoted a room rate of $94.99 per night with an AARP discount. When I received the receipt on Friday morning I had been charged $94.99 for Wed night and $149.99 for Thurs. When I asked for a correction the desk clerk informed me that the rates went up Thurs night. I told her no one had told us that and she showed me the slip I had initialed that OK'd the rate. We were never told that we would be charged more for that night. The clerk also said we were charged more because they had a bunch of refinery workers staying there. What does that have to do with to ladies visiting Billings to do a little shopping??? The clerk said we could email the general manager and maybe we would be reimbursed the $55. Before emailing the GM we checked on room reservations for this Wed and Thurs May 8-9. We could get the same room for only $84.99 for both nights!! When I pointed this out to the clerk she said if we waited a couple of days the rates would be higher again. this is a rip off for anyone who is not making their reservations by internet. We had less than enough toilet tissue in our room the first night. After looking things over more thoroughly we found the room was not clean-cobwebs going up the corner walls, dirt in the grill of the air conditioner, hair on the floor in the bathroom, no bathmat. The smoking area for this motel is right at the front door to the lobby. I have not as of this time received a reply to my complaint from the GM. I have stayed at this motel several times and it was never in this poor condition and we were never treated this poorly. I'm still wondering why I had to pay more because of refinery workers? Are they paying more too or are they getting a discount so regular guest have to pay more to make up the difference??Desired Settlement: I would like my $55.00 back that I was overcharged.

Business

Response:

RE: 9531877

To whom this may concern:

On May 1 this guest checked into the Comfort Inn in Billings, MT. The guest 1 signed their registration card which clearly states the rates for each night of their stay. The guest initialed the rate acceptance. The rates vary from day to day , depending on supply and demand and events occurring around Billings. We do I no refunds under any circumstances.

I hope this clarifies some issue and if you have any further questions or concerns, please feel free to contact me.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

I have reviewed the response made by the business in reference to complaint ID 9531877, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I still think I'm entitled to a refund of $55. The idea that this hotel chain does not give refunds for any reason is ridiculous! I feel that I should have be told verbally about the increase in the nightly rate instead I was bombarded with a speil about the breakfast, pool, etc while I was handed the slip to initial. My cousin witnessed the whole thing and feels the same way. How many other people have been ripped off like this by this hotel chain? As long as they are allowed to get away with it they will keep on doing the same thing to every poor sucker that comes through the door. As for the 20% discount I was offered for my next stay there-20% of nothing is still NOTHING. I will NEVER stay at this hotel or any other Choice hotel again!

Regards,

Review: On Sept 27, 2013 My family and I rented two rooms for two nights while we were in town for the [redacted]. So we checked in around 1 a.m. and quickly went to our rooms ([redacted]) to go to sleep.(The shower head was broked so we couldn't shower that night in our room we had to use the other room) When we woke up Saturday (Sept 28th) [redacted] (our 9 yr old son) noticed he woke up with bug bites.( I took pictures) Quickly I found the lady at the from desk to alert her. There were also some kids harrassing our room all night (which was another issue) She apologized and told me that if it happened again or got worse to notify her. Ok. Well my family and I went to the park. All was fine. Came back to the hotel the bites were still swollen. He went down to the pool (which has so much cholrine in it that it burnt your eyes and you could barely breathe) we quickly came back up to the room, ordered pizza, and watched movies the rest of the night. Sunday morning we woke up again to find [redacted] covered in more bites. This time I couldn't find anyone at the front dest and found a lady named [redacted] a guest services clerk. I made her aware of the situation and gave her a copy of my complaint card with all of my info. Doctors confirmed today October 1,2013 [redacted] has severe bites and a URI. I sent the docs, pictures, and statement with [redacted] to management.Desired Settlement: My son is traumatized! Scared to even sit at a restaurant because he thinks he is going to get bit. I am not going to pay for the hospital visit. This was an awful experience for my family when all we tried to do was go on vacation. Some compenstaion should be an order. If this can not get handled asap I feel my lawyer should get involved.

Business

Response:

We appreciate the guest comment and their feedback. We do take each complaint with the utmost respect and we follow through to rectify the complaint. We did have our insurance company and [redacted] take over on this complaint. [redacted] is an approved preferred vendor for Hospitality. They inspected the family suite the guest stayed in and nothing was found. Please see attached report from [redacted]. We have never had any problems with pest elimination and control. [redacted] does come in on a regular basis for preventative measures to spray the rooms and the exterior. I would appreciate removal of this complaint. I have attached one report with our account number specific to our hotel and one without for purposes of posting response. Comfort Inn- [redacted]

Review: Upon check in My mother ([redacted] brother ([redacted]) and myself ([redacted]) stayed at said hotel for 4 days, I paid 426.44 for my stay at the time of purcahse ending in [redacted], August 1st I had a charge again for 426.44 for same hotel bill, I spoke with hotel and they told me that [redacted] did not pay for his room. The hotel tried charging [redacted] for two rooms however she called complained had charge removed, the charge was applied to my credit card [redacted], (card I presented at check in ). I DID NOT SIGN FOR TWO AUTHORIZATIONS, NOR DID I HAVE 2 ROOMS, I BELIEVE THIS HOTEL COMMITED FRAUD WHEN THEY BILLED MY CREDIT CARD FOR MY FAMILY MEMBER [redacted]S' ROOM, I was present at time of check in with both [redacted] and [redacted] and myself and we all provided major credit cards and all signed authorizationsDesired Settlement: I request the 426.44*2 be removed from card [redacted] immediately, I also requested a refund for [redacted] the card that paid for my actual hotel stay, this hotel should recieve nothing for fraud they commited

Review: My name is **. [redacted] and I did a reservation on your Comfort Inn Springfield Hotel for three night, from March 22 to Tuesday March 25 for one room, two double beds - non-smoking. I printed out the reservation details with reservation or booking number [redacted], and as evidence of the contract and of my specific request, I keep the paper on my records. On March 19, I called the Hotel inquiring about my reservation and confirming it as I always do, and a very arrogant, unprofessional and insulting front desk person named **. [redacted], informed me that my reservation was showing that a room if only a King bed was assigned to me, when I asked him who changed my reservation he didn't know and he expressed "I can't build a double bed room for you", that was the degree of arrogance and professionalism of your employee; Immediately, I asked to talk to the manager and that was the moment I talked to you with a very different attitude of your subordinated, and when you told me about the bed-sofa and/or any sandwich bed what I agreed, I also asked you to include some comments in the computer to prevent another unfortunately encounter with the mentioned **. [redacted].

Today March 22 at 09:30am I called the Hotel to double confirm the reservation and an [redacted] lady named "[redacted]" was very polite, helpful and professional and confirmed me for late registration due to my 12 hour driving from [redacted], Fl..

The same day of March 22 at 3:50pm I arrived with my family to your Hotel for registration, after 12 driving hours I had another disgusting experience with the same mentioned **. [redacted],. He mentioned the King bed room again and I explained him that I already talk to the manager about the issue of my unauthorized reservation change, I forgot your name and I asked him for the "manager" with [redacted] name and he sarcastically told me "who [redacted]?", when I notice his lack of respect intentions I looked into my file for your first and last name and informed him the person name who I talked **. [redacted], then he corrected me telling me that **. [redacted] was not a manager instead "he is the General Manager", I asked him if he can check for any "comments" from you as we agreed in my previous conversation with you and he can't find anything at the beginning but when I mentioned him that I was going to talk to you about no writing any comments to avoid any incidents, he conveniently found your comments. Afterward, I asked him "how long you have been working in your position?" to see if I can justify as a new employee his lack of common sense and professionalism, but his answer was "that is a personal question" and I don't have to answer to you".

Listen **. [redacted], I'm writing to you first to give you the chance to reflect on the reason of hiring this "kind of unprofessional, arrogant, insulting person" that jeopardize your Hotel business and your good efforts in your job as General Manager.Desired Settlement: After returning home in only two days and not the three days planned due to the Comfort Inn actions, I want them to refund my money from this disgusting experience.

Business

Response:

Handwritten Attachment

Review: My family and I stayed at this hotel July 10-12, 2014 for [redacted] University Commencement. While downstairs talking with my son between 1230am-2am, an intruder entered the hotel thru the front lobby past both Security Guards, and front desk clerk without being checked at 1:38am. He had no evidence of being a guest visible. He was allowed to roam the 5th and 4th floors, going door to door. There are cameras throughout the hotel, but no one paid any attention to him. When he reached my room, he went in because the door did not properly latch. He stole my wallet and car keys. When I notice that next morning it was gone, I contacted the front desk and told them someone has been in my room and took my things. They did not believe and said I probably left them in another room. I kept telling them someone was in my room. They then told me they had to wait on the manager to look at the video. This was about 915am, the manager did not get to me until after 1pm. While looking at the video, it was discovered that the suspect indeed entered my room and was seen with my wallet and keys. It seemed as though he dumped my wallet in the trash, but because so much time pasted, the trash had already been discarded. While looking at the video, we also discovered this suspect went outside and attempted to break into another vehicle. That is when the security finally confronted him. They had a lengthy conversation with him and appear to escort him from the premises without the authorities being called. The manager gave off a vibe of not wanting me to call the police but I told him I wanted the police to come. The police finally talked with me after being called for another incident on the premises. If I did not walk upon the manager and the officer, I feel that he would not have called them. The officer informed me that this was a case of not theft, but burglary. I had to attend an event at 3p so, I did not talk long to him.

On the next day, I came back to my room after the commencement, and notice my phone charger was not attached to my computer as I had left it. I noticed it was on the floor by the bed. When I opened my computer, I discovered it had been dropped or knocked on the floor, which damaged my screen. I informed the front desk and they in turn, informed the same manager. I showed him my laptop and told him his housekeepers damaged my laptop. At first, he did not want to believe it, but later he did. He had me take it to Staples for an estimate. The estimate was $599 plus tax.. I informed him about it. The next morning, as I was checking out, he was on the phone with the desk clerk and I had them to asked him what was he going to do about both situations. He told them to tell me he was going to call me.

I waited two days and did not hear from him. My legal advisor called him and that is when he called me. He wanted me to send him my laptop so he could fix it. I agreed, but then I contacted him back and asked him, who was going to fix it because I did not want just anybody working on my laptop. He said his son works for Sisco. I also asked what he planned to do about my burglary and he said he was going to talk with the owner and figure something out. I decided to put everything in emails. He agreed to fix it but wanted me to send him the make and model first. After not hearing from him again. I emailed him again and after 3 days he said that he was going to send me $450 to fix the laptop and not going to do anything about the burglary. I responded that my laptop estimate was $599 plus tax and they were responsible for the burglary due to the negligence on their part. Due to the fact they needed two securities at night, they should have been on alert even more. This guy had on a pair of basketball shorts with no pockets and a t-shirt with a can in his hand. No visible sign of room key. He offered me $20, which was the amount of cash in my wallet. I felt very insulted by that.Desired Settlement: I want the total repair cost of my laptop. I want compensation for my being inconvenienced due to the inability to use my laptop unless I plug it into my TV. I want them to pay for the cost of my car keys and compensate for the lost of my wallet. I had all my credentials and other things in there. Had he came immediately, I may have been able to recover my wallet before the trash went out.

Business

Response:

Thank you for forwarding the customers concerns to us.We have responded to the customer, and we have issued a the customer with a fair market value of the laptop for $450.00. I have attached the copy of the check.We have not issued any credit for the items missing in the room was due to the fact that the door was left open by the client. If the door was not latching correctly, or locking properly, this was not reported to the front desk. The customer had used the key several times to enter the room, meaning that each time he needed to access his room, the room door was locked. Our housekeepers, also had to use a key to enter the room. Thank you for accepting our response and please do not hesitate to call me on [redacted] is you have any questions.

Review: Comfort Inn refused to cancel reservation for 5/17/14 after heavy rain caused localized flooding and cancelled local event I was travelling to. No mention that 48hrs were required to cancel reservation during phone call to make reservation.Attempted to cancel 31hrs before checkin on immediate notification of cancellation of event due to localized flooding.Thats when told of 48hrs requirementPremium rate of 150$ plus taxes made for 163.00 when room is advertized on line for 110.00. Would not attempt to resale room or medigate damage in anyway.Desired Settlement: I would like a complete refund

Business

Response:

Handwritten response

I should have received my $100.00 deposit back from booking a block of rooms with the Comfort Inn for my wedding party, and I haven't received it. On October 14, 2013, I blocked a group of rooms out for my wedding that was to occur May 24, 2014. I wrote a check for the $100.00 deposit they were requesting and mailed it to them, which they cashed a few days later. In return they sent me a contract for the block of rooms that I was blocking off. In the contract it states"Group Block Security Deposit: A deposit of $100.00 is required,any rooms blocked off that are not used 30 days prior to check in will be dropped unless special circumstances communicated by group coordinator. Deposit will be refunded back after checkout of the groups stay is completed (5/25/14)." When I was checking out of the hotel on May 25th after my wedding, I inquired with the front desk as to when my $100.00 deposit would be refunded to me. They told me it would be refunded back on my debit card within a few days. A few days went by and I called back because I had not received the refund. They again "looked into it" and said that it is being processed through their accounting department and I would receive it within a few days back on my card. A few more days went by and I didn't receive any credit. I then called back and asked where my refund was. They said that the refund would be cut in the form of a check which I would receive in the mail. A week went by and I did not receive the check so I called and left a message with the [redacted] "[redacted]." He emailed me back on Thursday June 19, 2014 stating that the check was mailed to my residential address 3 weeks ago. I found that strange considering 3 weeks ago I was being told that the refund would be credited back to my debit card. [redacted] told me in the email that they would put a stop payment on that first check and mail me another check to my PO Box. I have never had issues with the post office and have always received my mail for both my PO box and my residential address. I live in a small town and they know me very well. [redacted] said that the new check he is mailing out to my PO Box will arrive within 1-2 business days. I gave it a full 2 business days and on Tuesday June 24th I called back. The front desk told me [redacted] isn't there all the time and they do not know when he will be in as he comes and goes frequently. I find it odd that they do not know when the [redacted] of the hotel will be available. I left a message for [redacted] to call me back on Tuesday stating that I had not received my check. On Wednesday evening I had not heard anything from him so I again called and left another message on his voicemail. I also took the time to email me and let him know that I didn't receive the check and that I was going to be calling Comfort Inn main headquarters and filing a complaint. The next day I called and attempted to file a complaint with Comfort Inn Choice Hotels directly. I spoke with a woman named [redacted] in their customer relations department and she stated that on June 22nd the Comfort Inn in Pittsfield was no longer franchised through Choice Hotels and that there is nothing they can do to help me receive my $100.00. At this point, I'm beyond angry. I have called Comfort Inn in Pittsfield directly every day to every other day since June 24th leaving messages for [redacted] to call me back. On Saturday June 28th I called in the morning and asked when [redacted] would be available. The girl at the desk stated [redacted] would be in that day at 3:00. I was at a family picnic and called at 3:10. [redacted] answered the phone stating "thank you for calling Comfort Inn in Pittsfield, do you mind holding? I said "yes." The person who returned to the phone wasn't [redacted] it was a guy named [redacted]. I asked to speak with [redacted] and he fumbled his words a bit stating that [redacted] was unavailable. I told [redacted] that he just answered the phone and that he needed to get him. He gave me the run around and finally I told [redacted] to have [redacted] call me. I have not heard anything since. I called again this morning (June 30) and left a message for [redacted] and have not heard back.Desired SettlementI am requesting my $100.00 refund that I am entitled to per the contract INCLUDING the interest that has accrued on my $100.00 from May XX XXXX to the date that they cut me a check. They have held my money for an additional month + from the date on the contract that they say I would receive the funds back (May 25th 2014). I am also requesting three free nights at any Comfort Inn within the United States for the inconvenience this has caused. I am a newlywed and to come home to deal with these antics is beyond ridiculous. I don't believe their customer service is at all great, in fact it's awful. I cannot believe I have not been called back and that they are stringing me along. I don't know what kind of business [redacted] is running at this hotel but he is playing games that are completely inappropriate when running a business. I also would like to add that I tried to get ahold of his [redacted] but since they share the same voicemail I had no luck in reaching him. He is equally never in the office just like [redacted].Final Consumer Response I received my 100.00 check in the mail this weekend (July 5th). I did not however receive anything for the 3 free nights at any Comfort Inn within the US that I also requested due to the huge inconvenience and trouble of having to deal with this. I am happy I received my check but unhappy that they did not follow through with the added request. I put forth too much time and effort into this matter to receive my refund which I was entitled to. I am requesting that I still receive my 3 free nights that can be used at ANY Comfort Inn within the US. I beleive that the hotel needs to act upon this due to their awful handling and discusting customer service. Thank you[redacted]. [redacted]@comcast.net

I should have received my $100.00 deposit back from booking a block of rooms with the Comfort Inn for my wedding party, and I haven't received it. On October 14, 2013, I blocked a group of rooms out for my wedding that was to occur May 24, 2014. I wrote a check for the $100.00 deposit they were requesting and mailed it to them, which they cashed a few days later. In return they sent me a contract for the block of rooms that I was blocking off. In the contract it states"Group Block Security Deposit: A deposit of $100.00 is required,any rooms blocked off that are not used 30 days prior to check in will be dropped unless special circumstances communicated by group coordinator. Deposit will be refunded back after checkout of the groups stay is completed (5/25/14)." When I was checking out of the hotel on May 25th after my wedding, I inquired with the front desk as to when my $100.00 deposit would be refunded to me. They told me it would be refunded back on my debit card within a few days. A few days went by and I called back because I had not received the refund. They again "looked into it" and said that it is being processed through their accounting department and I would receive it within a few days back on my card. A few more days went by and I didn't receive any credit. I then called back and asked where my refund was. They said that the refund would be cut in the form of a check which I would receive in the mail. A week went by and I did not receive the check so I called and left a message with the [redacted] "[redacted]." He emailed me back on Thursday June 19, 2014 stating that the check was mailed to my residential address 3 weeks ago. I found that strange considering 3 weeks ago I was being told that the refund would be credited back to my debit card. [redacted] told me in the email that they would put a stop payment on that first check and mail me another check to my PO Box. I have never had issues with the post office and have always received my mail for both my PO box and my residential address. I live in a small town and they know me very well. [redacted] said that the new check he is mailing out to my PO Box will arrive within 1-2 business days. I gave it a full 2 business days and on Tuesday June 24th I called back. The front desk told me [redacted] isn't there all the time and they do not know when he will be in as he comes and goes frequently. I find it odd that they do not know when the [redacted] of the hotel will be available. I left a message for [redacted] to call me back on Tuesday stating that I had not received my check. On Wednesday evening I had not heard anything from him so I again called and left another message on his voicemail. I also took the time to email me and let him know that I didn't receive the check and that I was going to be calling Comfort Inn main headquarters and filing a complaint. The next day I called and attempted to file a complaint with Comfort Inn Choice Hotels directly. I spoke with a woman named [redacted] in their customer relations department and she stated that on June 22nd the Comfort Inn in Pittsfield was no longer franchised through Choice Hotels and that there is nothing they can do to help me receive my $100.00. At this point, I'm beyond angry. I have called Comfort Inn in Pittsfield directly every day to every other day since June 24th leaving messages for [redacted] to call me back. On Saturday June 28th I called in the morning and asked when [redacted] would be available. The girl at the desk stated [redacted] would be in that day at 3:00. I was at a family picnic and called at 3:10. [redacted] answered the phone stating "thank you for calling Comfort Inn in Pittsfield, do you mind holding? I said "yes." The person who returned to the phone wasn't [redacted] it was a guy named [redacted]. I asked to speak with [redacted] and he fumbled his words a bit stating that [redacted] was unavailable. I told [redacted] that he just answered the phone and that he needed to get him. He gave me the run around and finally I told [redacted] to have [redacted] call me. I have not heard anything since. I called again this morning (June 30) and left a message for [redacted] and have not heard back.Desired SettlementI am requesting my $100.00 refund that I am entitled to per the contract INCLUDING the interest that has accrued on my $100.00 from May XX XXXX to the date that they cut me a check. They have held my money for an additional month + from the date on the contract that they say I would receive the funds back (May 25th 2014). I am also requesting three free nights at any Comfort Inn within the United States for the inconvenience this has caused. I am a newlywed and to come home to deal with these antics is beyond ridiculous. I don't believe their customer service is at all great, in fact it's awful. I cannot believe I have not been called back and that they are stringing me along. I don't know what kind of business [redacted] is running at this hotel but he is playing games that are completely inappropriate when running a business. I also would like to add that I tried to get ahold of his [redacted] but since they share the same voicemail I had no luck in reaching him. He is equally never in the office just like [redacted].Final Consumer Response I received my 100.00 check in the mail this weekend (July 5th). I did not however receive anything for the 3 free nights at any Comfort Inn within the US that I also requested due to the huge inconvenience and trouble of having to deal with this. I am happy I received my check but unhappy that they did not follow through with the added request. I put forth too much time and effort into this matter to receive my refund which I was entitled to. I am requesting that I still receive my 3 free nights that can be used at ANY Comfort Inn within the US. I beleive that the hotel needs to act upon this due to their awful handling and discusting customer service. Thank you[redacted]. [redacted]@comcast.net

I should have received my $100.00 deposit back from booking a block of rooms with the Comfort Inn for my wedding party, and I haven't received it. On October 14, 2013, I blocked a group of rooms out for my wedding that was to occur May 24, 2014. I wrote a check for the $100.00 deposit they were requesting and mailed it to them, which they cashed a few days later. In return they sent me a contract for the block of rooms that I was blocking off. In the contract it states"Group Block Security Deposit: A deposit of $100.00 is required,any rooms blocked off that are not used 30 days prior to check in will be dropped unless special circumstances communicated by group coordinator. Deposit will be refunded back after checkout of the groups stay is completed (5/25/14)." When I was checking out of the hotel on May 25th after my wedding, I inquired with the front desk as to when my $100.00 deposit would be refunded to me. They told me it would be refunded back on my debit card within a few days. A few days went by and I called back because I had not received the refund. They again "looked into it" and said that it is being processed through their accounting department and I would receive it within a few days back on my card. A few more days went by and I didn't receive any credit. I then called back and asked where my refund was. They said that the refund would be cut in the form of a check which I would receive in the mail. A week went by and I did not receive the check so I called and left a message with the [redacted] "[redacted]." He emailed me back on Thursday June 19, 2014 stating that the check was mailed to my residential address 3 weeks ago. I found that strange considering 3 weeks ago I was being told that the refund would be credited back to my debit card. [redacted] told me in the email that they would put a stop payment on that first check and mail me another check to my PO Box. I have never had issues with the post office and have always received my mail for both my PO box and my residential address. I live in a small town and they know me very well. [redacted] said that the new check he is mailing out to my PO Box will arrive within 1-2 business days. I gave it a full 2 business days and on Tuesday June 24th I called back. The front desk told me [redacted] isn't there all the time and they do not know when he will be in as he comes and goes frequently. I find it odd that they do not know when the [redacted] of the hotel will be available. I left a message for [redacted] to call me back on Tuesday stating that I had not received my check. On Wednesday evening I had not heard anything from him so I again called and left another message on his voicemail. I also took the time to email me and let him know that I didn't receive the check and that I was going to be calling Comfort Inn main headquarters and filing a complaint. The next day I called and attempted to file a complaint with Comfort Inn Choice Hotels directly. I spoke with a woman named [redacted] in their customer relations department and she stated that on June 22nd the Comfort Inn in Pittsfield was no longer franchised through Choice Hotels and that there is nothing they can do to help me receive my $100.00. At this point, I'm beyond angry. I have called Comfort Inn in Pittsfield directly every day to every other day since June 24th leaving messages for [redacted] to call me back. On Saturday June 28th I called in the morning and asked when [redacted] would be available. The girl at the desk stated [redacted] would be in that day at 3:00. I was at a family picnic and called at 3:10. [redacted] answered the phone stating "thank you for calling Comfort Inn in Pittsfield, do you mind holding? I said "yes." The person who returned to the phone wasn't [redacted] it was a guy named [redacted]. I asked to speak with [redacted] and he fumbled his words a bit stating that [redacted] was unavailable. I told [redacted] that he just answered the phone and that he needed to get him. He gave me the run around and finally I told [redacted] to have [redacted] call me. I have not heard anything since. I called again this morning (June 30) and left a message for [redacted] and have not heard back.Desired SettlementI am requesting my $100.00 refund that I am entitled to per the contract INCLUDING the interest that has accrued on my $100.00 from May XX XXXX to the date that they cut me a check. They have held my money for an additional month + from the date on the contract that they say I would receive the funds back (May 25th 2014). I am also requesting three free nights at any Comfort Inn within the United States for the inconvenience this has caused. I am a newlywed and to come home to deal with these antics is beyond ridiculous. I don't believe their customer service is at all great, in fact it's awful. I cannot believe I have not been called back and that they are stringing me along. I don't know what kind of business [redacted] is running at this hotel but he is playing games that are completely inappropriate when running a business. I also would like to add that I tried to get ahold of his [redacted] but since they share the same voicemail I had no luck in reaching him. He is equally never in the office just like [redacted].Final Consumer Response I received my 100.00 check in the mail this weekend (July 5th). I did not however receive anything for the 3 free nights at any Comfort Inn within the US that I also requested due to the huge inconvenience and trouble of having to deal with this. I am happy I received my check but unhappy that they did not follow through with the added request. I put forth too much time and effort into this matter to receive my refund which I was entitled to. I am requesting that I still receive my 3 free nights that can be used at ANY Comfort Inn within the US. I beleive that the hotel needs to act upon this due to their awful handling and discusting customer service. Thank you[redacted]. [redacted]@comcast.net