COMFORT INN

Franklin did try to contact the consumer, with no response. Upon receipt of this complaint we reached out to the original creditor who informed us this debt is still outstanding. The original creditor sent an itemized statement and we have forwarded it to the consumer. The original creditor...

stated they do not reflect any payment on this account and the balance is $25 as the consumer stated. Thank you.

...


Good Evening [redacted],
 
This is [redacted] from Comfort Inn [redacted]. We at comfort Inn, do accept [redacted] discount! Which is normally 10%. However, when there are last few rooms left and when the hotel is in BAR 1 rate code, it does not change the rate! [redacted] tried to put the number and check if it changes the rate. That is what was explained to you by corporate of [redacted] as well! Moreover,you did accept the rate of $119.99 plus tax at check inn!

I have attached thesigned registration formwhere the price is clearly mentioned as$119.99.
 
AtComfort Inn [redacted], we strive to not only meet but exceed the expecatation of the guests hence we have 2 wireless printers andthey have always been working! The [redacted] computer does not have printer attached to it since it is wireless! You can actually print from your cell phone!
 
To conclude, the charges arevalid and accepted by you. The [redacted] price for that night, would be$119.99 plus tax!
 
If you require any assistance, feel free to reach me at[redacted].
 
[redacted], CHA
General Manager
Comfort Inn Dahlgren
Phone:[redacted]
Email:[redacted]

To whom may concern,Mrs [redacted], had two rooms in our property each for four nights which I am sending copy of both receipts in room 110 was charged for all 4 nights. We had no complaints from this room. In 103 guest said that they had a problem which they stood there for total of 3 nights. Guest was...

compensated for one-night | have attach receipt for l night. We also sent them an apology letter back on April 22, 2016 which I am also sending a copy. We have a company that does treatment every month to our property [redacted] control room 103 was serviced on 12/4/15 & 5/6/16 and on both treatments there was no activity found as you can see on our customer service report that I am also sending a copy as well. On the parking, unfortunately that night we were at capacity.Thankyou,[redacted]

FCSI reached out to the original creditor [redacted] about Ms [redacted] concerns, they responded telling FCSI that there are no notations on her account suggesting anyone told her that she owes nothing. [redacted] stated this debt is for [redacted] where services were provided at [redacted]...

[redacted] from 6-20-14 until 9-15-15 and the balance is correct at $147.63. A final bill has been sent to Ms [redacted]. Thank you

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:We did not even own the home until the summer of 2015, nor do I know whose phone number that is. Please check the records on the property and previous owner. 
Regards,
[redacted]

Complaint: [redacted]I am rejecting this response because: Not once did I ever tell management that I had the dog in my hand when checked in. My husband had the dog in his arms when he walked through the door. Ebony (manager) keeps trying to put words in my mouth not once have I said I had the dog when I checked in my husband did an as for his Jordan bag I didn't know we couldn't bring our own clothes. Also when I arrived at check in the front desk lady did not go over any of the policy's with me she handed me a paper asked me to sign and gave me my room key. Not once did she say that if I had a pet in my room that they would take my deposit away. If they were to inform me about the pet policy to begin with I wouldn't have brought my dog into the Hotel. If they look at there security cameras and go over as I checked in and listen to our conversations the front desk clearly didn't do their job to explaining anything about their policy's. Manager (Ebony) called me a weeks ago arguing with me as I have recorded our conversation over the pool. She is trying to bring things into place that have nothing to do with the pet issue. I did hang up on manager Ebony as to not being very professional about her job.
 
    Manager Ebony wanted to know if I had an Attorney, because she was going on vacation. I am rejecting this complaint due to the management (EBONY) being so disrespectful and not working something out with me. She has acted like I ruined her hotel by having my dog in the room. All I want is my money back, and problem would be solved.Sincerely,[redacted]

Phone response - I don't agree with this complaint - We had refunded the full amount on 9/15/2016 ($102.55).

FCS was first notified of any dispute on the consumers account on 4-6-216 and was responded to as well as another on 4-7-2016 which was responded to as well, every dispute we have received has garnered a response. We reached out to the original creditor, AT&T, and they informed us this debt is...

valid and due. They have forwarded a final bill that will be sent to [redacted]. We have responded to every dispute sent and in a timely manner. Each time we validated the debt to be valid and due and we have noted [redacted]'s credit file of the dispute. Thank you.

As stated in the answer, the documents were obtained on 12-4 and mailed that day. They were sent through the US Post Office and FCSI has no control how long they will take to deliver the mail, being that it is the Christmas season and mail is heavy, I would anticipate that it may take longer than snail mail typically takes. Thank you.

Again - I would like the agency to remove...

negative information on my credit report. As indicated, when I finally got a hold of [redacted] and called them, they communicated a debt that I resolved. Franklin falsely represented that they made attempts to reach me from March until August and merely had to leave a message or any information. The first time I heard from them was to inform me of a credit action. I am not sure why [redacted] did not contact me by phone or letter but if they had I would have done what they did which is paid them. Per the fair credit reporting act requirements, Franklin misrepresented their actions to myself and [redacted], and acted illegally in effecting action without first contacting me.  In fact their response doesn't deny this. 
 Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:...

Television service was provided through Direct TV.   AT&T contracted with DirecTV to provide that service. DirecTV sent me a final bill and I paid it and I paid AT&T for the telephone and internet service that was provided to my house.  I am not going to pay for television service twice which what will happen if I pay AT&T for same service that I paid to DirecTV when they sent me a final bill. 
Regards,  [redacted]
[redacted]

Complaint: [redacted]
I am rejecting this response, and I would like for the company to properly validate the listed account information. 
Regards,
[redacted]

Dear Revdex.com,At first , I apologize for any inconvenience this may have caused you or the guest. We are not a member of Revdex.com, however, I would be glad to respond to this.The guests had a group block established at $92.99 for the wedding instead of $149.99. Their rate never was at...

$69.99. I tried to explain it to guest, but, she would not let me. I even spoke to Ms. [redacted] were she tried to explain it to guest that the rate never was $69.99 for this particular group. Our goal is to satisfy our guests to the best of our ability and regret any service below expectations.Sincerely,[redacted]-GM

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
While Mr. [redacted] may wish to continue to say that the price was never $69.99 then why did 3 separate people at different times receive the same rate quote?  I was told the $69.99 twice, once when I made 2 reservations the again the second time.  I was told they had just been lowered.  If he didn’t know we were part of the wedding party I believe the rate would have been $69.99.

Regards,

Dion Agnew

Dear Sir/Ms.,I am in receipt of the unresolved issue that the guest sees it on her end.I am unable to issue any further credits at this time. However, if the guest chooses to, I will be able to upgrade her to one of our suites at no extra charge, and based on availability;if she chooses to return to our hotel, on a standard room reservation.Our goal is to satisfy our guests and regret deeply any service below their expectations.Thank you.Very truly,[redacted]-GM

Review: Issue #1 - Shortly after booking a room to stay at this hotel I called back with a special request. My request was for a room to be able to work in until 5:30PM on the date of my checkout. On 4/30/2016 at 7:37PM I was informed over the phone that I could stay in the room and use it until 5:30PM that day I just needed to let them know when we checked in. When it came to confirming this special request at the hotel (after we had already paid and checked in) they informed me that the latest I could stay was 12:00PM.

Issue #2 - Upon booking the reservation we used a VISA Debit card to book it. Upon checking in we requested that they not use that card, but instead use our Discover card. They pre-authorized both cards and now they are holding funds for over $600 on both accounts. Barbara (I assume to be the manager of the hotel) was willing to contact my bank and have the authorization released, but they would not speak to her. I spoke with my bank and they informed me that the vendor would need to fax some information to them in order to release those funds. When I called back to inform Barbara she was unavailable.

Issue #3 - Room cleanliness/condition: The hotel ran out of towels so we were left using dirty towels from the day before. They could not provide a cot last night because the housekeeper was gone for the day and there's only one person who could get into the room where cots are stored. Entrance to the room and vestibule smells like garbage. The room is filthy. When my wife cleaned the room herself with some baby wipes they turned black. Sheets were dirty and had to be replaced immediately. The room and the hallway smell like Curry, so strong that it disrupted sleep. Shower is dripping. Air Conditioner is very noisy. The Kitchenette has only one (very) small frying pan. Dried pee on the toilet seat, [redacted] hairs in the shower, dirt on the walls and doors, drawers have sand in them, carpet is sticky, crumbs and other food mess on chairs at the table, sofabed uncomfortable.Desired Settlement: For Issue #1 - Please provide what was promised and allow us to checkout at 5:30 on Friday 6/24.

For Issue #2 - Fax on company letterhead: Check Card number used,Cardholder name, Date of original authorization, and Amount to be removed to Fax Number [redacted] to release the funds.

For Issue #3 - Refund for room.

Business

Response:

In response to inquiry [redacted]Unfortunately, this was a very busy week for the Hotel, as we try to honor all requests sometimes it just cannot be done, based on business. We were unable to honor a 5:30pm checkout. Normal checkout time is 11:00am.As to the condition of the room, the Housekeeper assigned to this section has been a longtime loyal employee with over twenty years of service. Receives nothing but compliments and praise for her hard work and dedication from her guests. The majority of our guests in this section of the hotel are long term guests and are here anywhere from 8 months to a year at a time. They cook meals pretty much every day, so food odors are common in this section. Guest stayed for 3 nights in room.One nights room and tax was refunded to the guest also guest was never charged for a rollaway @$15.00 a night. Total compensation $255.99.We here at the Comfort Inn & Suites in Pittsburgh R.I.D.C. Park strive to see every guest is completely satisfied with their stay, unfortunately we cannot honor every request. Also we strive to ensure every guest room is clean and comfortable and is satisfactory to the guests. John S[redacted] AGMComfort Inn & Suites[redacted]

My sister and niece are allergic to chlorine. I was assured prior to check in and AT check in that pool was switched over to saltwater saline solution about a year ago. My children bought new swimsuits on Thursday and they were washed and packed into their bags for the stay. The magenta bottoms are now a weird shade of purple. These BRAND NEW swimsuits have been ruined due to hotel pool. Many children in our party got a rash from the pool. After a quick google search I found that it was not a rash or even an adverse reaction but in fact a chlorine burn due to the chlorine levels being too high. I showed these burns to the assistant hotel manager upon checkout and also took photographs of my daughter to document the burns.
I had to go to Walgreens Saturday afternoon to purchase benadryl for both children and adults because the kids were coughing due to the chlorine levels being too high. The adults where sneezing because of pool area. I was told numerous times that it is a saltwater saline pool but they do add chlorine when it gets bad. We were not told that prior to check in or even AT check in. Multiple other people in my party complained about this as well. We requested MULTIPLE times that maintenance test the chlorine levels because of how horrible it was. And people in our party kept having to go back into our rooms because the pool area was too hot and the chlorine was burning our eyes. We got very minimal swim time because of the smell and overwhelming heat of the pool area. Myself and 2 other people had to remove contacts and wear glasses for the weekend because of our eyes burning. One of the MAIN REASONS we chose this hotel for our annual family get together, instead of the Best Western we have stayed at for the last 30 years, was because of the water slide; which sadly our children were limited to using because of the obscene amounts of chlorine in the pool area.
Also, the bartender was extremely rude Saturday night. She stated very snootily that we shouldn't order shots, etc during cocktail hours because they take too long. I find that unacceptable as we PAID for those shots, they were not complimentary cocktails.
Overall, we spent $2,200 on rooms so you would think that the hotel manager would want to make this situation "right" but all I am getting is the run around. Needless to say I am completely dissatisfied. We will not be returning to this hotel again and I will not be recommending this hotel to anyone. As a special event planner I will be sharing my experiences of my stay with any of my clients wishing to book this hotel for their events.

Review: I left a bag at this hotel, and within an hour of leaving the manager was notified. I was told that my bag was found and no one had been in the room so everything was still in my bag. The manager told me that the bag would be locked up and that they would mail it to me. I have been trying to get this mailed to me since June 15th! I was finally texted, not even called, but texted on July 12th that my bag had been stolen! I was told that they interviewed everyone at the hotel, and my bag magically re-appeared but was empty! ALL of my jewelry except the ring on my finger and ALL of my makeup was stolen out of this bag! The total loss after talking with my insurance is $6,251.49 of which my insurance will only cover $2,802.00! I am furious! I have been lied to and everyone I have talked to at this company gives me different stories! My next step is to take this company to court which my insurance has offered to help me with that. I am in the process of getting the police involved as well, and I will proceed with these actions as far as I can to regain my losses! Items:Diamond Engagement Ring 1 $800.00 Steel Body Jewelry 85 $15.00 $1,275.00Plastic & Steel Body Jewelry 205 $10.00 $2,050.00Necklaces 10 $25.00 $250.00Bracelets 5 $15.00 $75.00Total Jewelry Loss: $4,450.00Make-Up & Facial Products: Pieces: Price Per Piece: Total Loss:Baremineral Foundation 2 $28.00 $56.00Baremineral Complexion 2 $49.00 $98.00Baremineral Blush 2 $23.00 $46.00Lancome Concealer 1 $40.00 $40.00 $6,251.49Sephora Colorful Eyeshadows 12 $12.00 $144.00Sephora Eyeshadow Case 1 $52.00 $52.00Sephora Brush Set (Limited Edition) 1 $650.00 $650.00Baremineral Face Brush 1 $28.00 $28.00TimeWise Miracle Set (Mary Kay) 1 $95.00 $95.00TimeWise Microdermabrasion Set 1 $50.00 $50.00TimeWise Replenishing Serum C 1 $56.00 $56.00Lancme Mascara 1 $27.50 $27.50Make Up Forever Eye Liners 6 $23.00 $138.00Maybelline 24 hour stay Lipstick 10 $8.00 $80.00Sephora Eyelash Curler 1 $17.00 $17.00Tweezerman Slant Tweezers 2 $23.0Desired Settlement: I want the difference that my insurance does not cover to replace my stolen items! That is the amount of $3450! Otherwise I will see this company in court after the police have finished their investigation.

Business

Response:

Customer Cassandra Blair Parrish checked out of the Comfort Suites Appleton at the end of May 2015 after an extended stay of several months. We did receive a call from her fiancée [redacted] regarding the Toiletry bag that was left in their room. We located the bag and asked for a forwarding address to send the bag as well as a form or payment to cover the shipping charges and the $595.00 they still owed to the Hotel for their stay. Over thirty days went by before anyone contacted us again with an address and still no form of payment for the shipping costs or to pay the outstanding room charges. After thirty days the Toiletry bag and its contents, that had been sitting in a box in the office behind our front desk was taken back to the Housekeeping Department to be locked up with other lost items, where it disappeared. When the staff was asked what had happened to the item, only the empty bag was returned. I spoke to [redacted] about this situation on July 15, 2015. At that time he said he would be contacting local police to file a report so he could file an insurance claim. I gave a statement to Police the following week and informed them that these customers still owed the Hotel $595.00. Under Wisconsin State Statutes; 254.81 and 254.82, our liability is very limited in this case if any exists at all. We are allowed to hold Guest belongings for services provided but not paid for. We are not liable for items left in Guest rooms. Even if the loss of property was proved from fire or theft, the hotel liability is limited to $75.00 for each Valise and its contents, which is far less than the $595.00 owed to the Hotel by this Customer. From the description of the contents in the toiletry bag from my staff, the items in the bag no where near valued at $6251.49. This sounds more like Insurance Fraud to me than case of stolen property. Please feel free to contact me for any other information regarding this case. [redacted]General ManagerComfort Suites Appleton WI021[redacted]

[redacted]920-730-9558 Fax[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Firstly, I do not accept this response from [redacted]. Many of the things that he has listed is a bold face lie! We talked with [redacted] his manager at this hotel several times throughout the month, and he heard from me or [redacted] at least once a week every week since we checked out of the hotel. I have the phone logs, the text messages, and the Facebook messages to prove this FACT. We were also told that my items were locked up where no one could get to them which does make you and your staff responsible for my belongings at that point! Furthermore, we tried to provide a payment to [redacted] on several occasions with the response that we would get a call back, and we were also told by both [redacted] and [redacted] that we were no longer responsible for the $595 since our belongings were stolen. Also, I don't appreciate being accused of insurance fraud and that is liable since I have it in a letter, and I will be presenting this to a higher manager than Mr. [redacted] I have requested from him on several occasions to speak with someone higher to him; however, he REFUSES to give that information, and I believe it's because he knows that he is in the wrong. Furthermore, as far as the items in the bag, I had to provide proof to my insurance company and the police which I did, and will gladly prove that again if need be. But my question is this...if no one knows what happened to my things then how does everyone know what was in the bag?? Jewelry alone in that bag was expensive and I didn't get all of my money back for that which is sad because I had some of those items since childhood and they are irreplaceable. Also, I have spoken with a lawyer and am still debating on pursuing this especially after Mr. [redacted]'s unprofessional and rude response. Since I do have it in a text message from [redacted] that my items were safe and would be kept as long as I needed then the hotel is responsible for my lost items. At this point I want to speak to someone over Mr. [redacted] and will not agree to any other response from him other than how to get a hold of his boss. It's sad that a person in his position feels this threatened that he couldn't just apologize for the loss, but felt the need to be so unprofessional and rude to start trying to spread false information about one of their clients. I look forward to getting to speak with someone above him personally. Thank you for all the assistance in this matter.

Review: My complaint about Comfort Inn Hotels is as follows: I reserved a room on last Saturday 8th of November 2014. Using my debit card I made the reservation with no problems. However, I was not able to get to the hotel do to a family emergency. The following morning I was alerted by email of my daily balance. What was so alarming is the fact that $209.79 was deducted from my debit card. This alert came at 8:00 am on that Sunday morning. When I called Comfort Inn to see why they had taken the money from my card, receptionist was really rude about giving me a straight forward answer. " She stated that its a service charge even if you don't not show up." I said so your charging me $209.79 and I never set foot inside of your hotel? " Yes that right, look I'm going to connect you to voice mail." Just like that she was off the line, now I'm stuck leaving a message for someone I have never spoken with (that was Sunday morning 9th of November). Feeling unjust, I contacted a major hotel in my area to find out if this could be really happening to me. They told me that it should have be explained that if you do not show up for your reservation that there will be a service fee but not the amount that they are trying to get away with. They also told me to contact my bank and see if they will help to recover the funds that was taking from my account. Which I did and unfortunately they cannot help. So today November 12/2014 I contacted Comfort Inn again to see if I could speak with the manager which actually was my second time calling to speak with a manager. I basically got should around again but was told that if I had used a major credit card the funds would not have been taken off immediately. Being that it was a debit card as soon as I finished the conversation the money was deducted. I also was told that the major hotels give a customer at least 24 to 48 to cancel reservations. So after she explains all of this to me, I ask why didn't someone explain the hotel policy to me when I made the reservations.Desired Settlement: I would like to have my funds refunded back to me. The entire amount of $209.79 because I never set foot of there property. I did however called to see why they took funds from my debit card, which I have never made reservations with them before!!!Comfort InnHwy 61St. RoseLouisiana

Consumer

Response:

At this time, I have not been contacted by Comfort Inn regarding complaint ID 10305159.

Regards,

Review: The hotel does not have on site parking. On July **, 2013 at approximately 9pm, I inquired with the hotel front desk representative via telephone where I may find parking. The representative at this time informed me that there is a free voucher service provided at no charge at a near by parking gargage( 59-63 Imperal gargage). I then checked in paid for my service in the amount of $296. I later checked by bank statements and a hotel charge of $397 was charged to my card. Upon further inquiry it was discovered that I was charged for parking services, which the hotel does not have. The vouchers provided were, according to [redacted] (hotel manager), $30 a day. The actual garge rates (59-63 Imperal garage) was only $17 a day. I was assured I was receiving free parking at check in, however, I was refused a refund by hotel management of any sort. I was informed by management that all employee there were aware that parking was not free, however the information conveyed to me at check in was incorrect. The manager then proceeded to check his records for my signature indicating that I had authorized the parking charges. At this time the manager was unable to find this in his records, because it did not exsist. With no authorization on file, which according to the manager is customary, and the special rate the gargage has without the use of the $30 voucher, I was still denied any refund. I did not autorize the hotel to charge me for parking services. I was informed the services were free due to the hotel lacking a parking facilty of its own. I have a copy of my receipt reflecting only charges for the service provided($296), however, without my authorization or signature additional charges were debted from my account.Desired Settlement: I would like a full refund for all additional monies charged without my authorization