COMFORT INN

The contract with the contractor states that there is a 1 year warranty on labor.  However, this issue did not arise until after that 1 year period had expired.

FCSI was informed to close and withdraw this account by the original creditor [redacted] and request was made to remove any negative credit reporting. FCSI is no longer collecting the debt and it is no longer active in our database. Please refer any further questions or concerns to the original creditor,...

[redacted]. Thank you.

The complaint is the debtor feels she should not be charged a non sufficient charge because her bank closed her accounts due to she was subject to fraud. FCSI was never informed of any fraud nor did the debtor ever call into FCSI and ask the bank information to be stopped, removed or changed to any...

other valid payment method in order to keep her arrangements. Often times when it is the banking institutions fault for refusing payments on a customers account they will accommodate that customer by crediting their account the amount of the fees charged for denying the transaction. The debtor may want to reach out to her banking institution for their consideration on her behalf in this matter. The balance is valid and still outstanding. Thank you.

To whom it may concern: ID # [redacted] I [redacted] spoke with Mrs [redacted] and lwt her know her dispute charge will be mail out on a money order total of $38.70  on the below address. [redacted] Blvd Unit [redacted], CA 92886    If you have...

any question free feel to call me or email me. Thank you, [redacted]General Manager1251 N. Harbor BlvdAnaheim, CA 92801PH 714.635.6464FX 714.948.8030

FCSI has reached out to the original creditor and was told that this was investigated for fraud and the charges were sustained. FCSI has requested a fraud packet be sent to the consumer to complete and return to the address on the packet so another investigation may ensue. FCSI has noted the account for cease and a fraud packet will be sent to the consumer. Thank you.

Mr. [redacted], your proof of this valid debt is in the mail. I cannot expedite the postal service. You are getting the information as quickly as we received it. There is nothing else I can do but get you the information you requested as quickly as it was gotten to me. I have no reason to keep this from you. We take this job very seriously and have no reason to do anything but the right thing.Your credit report was updated to dispute upon your first dispute in 2015 and remains compliant with the status of dispute.  Thank you for your time and patience.

I have looked into the concerns Ms [redacted]( [redacted]) has on how her account was handled. She states that when the FCSI rep called to her work, the rep called in to verify her employment, that is true, when the debtors coworker answered the phone the FCSI rep stated she needed to verify employment and...

the coworker responded, "OK who are you trying to verify on", if she were not the right person to do that task the approiate response would be to either transferred her to the right department or informed the rep that she is not the person to perform that task and directed her to the correct person. The reason the rep did not request to speak to the debtor is because she is simply a representative of the legal department and her only position is to verify employment in the process of filing a civil suit against the debtor and not collect the debt. The account is now being handled by the legal department and FCSI is not attempting to contact Ms [redacted] ([redacted]) as she has requested. Thank you.

Complaint: [redacted]
I am rejecting this response because: I tried to get this settled every time they contacted me [redacted] said to rebill they have not received a bill told them to rebill it this should have taken care of that problem. I have had this taken care of  they want to get money from me that I do not owe.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

FCSI was given the debt to collect from the original creditor, [redacted], on or about 1-23-2017 for a [redacted] acct # [redacted] in the amount of $387.18 for services dated from 6-20-2015 to disconnect date of 1-28-2016. We reached out to [redacted] about her claim that it is not her debt and in order for them to...

investigate , they will need more specific details. The consumers other concern was it was reporting on her credit mulitple times and she wants her credit score restored. FCSI has nothing to do with scores and has only reported this debt as one individual debt, not multiple times as more than one debt. FCSI has regulations they have to follow set by the credit reporting agencies to update consumers files and FCSI is following all guidelines set for our industry. Please have the consumer state what her dispute of the debt is so the original crditor may investigate her concerns and resolve any issues. Thank you.

Dear Sir/Ms.,I am in receipt of the unresolved issue that the guest sees it on her end.I am unable to issue any further credits at this time. However, if the guest chooses to, I will be able to upgrade her to one of our suites at no extra charge, and based on availability;if she chooses to return to our hotel, on a standard room reservation.Our goal is to satisfy our guests and regret deeply any service below their expectations.Thank you.Very truly,[redacted]-GM

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. It's a shame that they couldn't forward me the same reply. Thank you so much for your help.Sincerely, [redacted]

A letter agreeing to a settlement has been sent to the consumer as requested. It was requested initially but seems to have been overlooked. We are sorry for any inconvenience this may have caused. Thank you.

The debt in question was paid in full and we have marked the account as paid in full. At no time has anyone in our office ever informed her that by paying her debt it will be removed from her credit, each conversation held she was told her credit would be updated as paid in full, which we have...

done. We received the account for collection in February of 2015 and it wasnt paid until August of 2015. When she paid the original creditor they reported the payment to us and we reflect a zero balance and we have reported to the credit reporting agencies that the balance is zero.
Thank you.

The consumer spoke to a representative about the situation and was informed that although the consumer didn't pay the account in full in the amount she was informed of, as a courtesy,  the rep agreed to pay the remaining .26 cents for her and request it be removed from the consumers credit. The...

request had been made to have to item removed. Thank you.

Complaint[redacted]
I am rejecting this response because:  The reservation was mid-week in an area northeast of downtown.  I have stayed there several times and have never seen the parking lot full indicating the hotel was sold out.  I request to see a printout from the hotel's reservation system proving the hotel was sold out on the night of 4/30/14 with a statement from the [redacted] cerifying the information from the printout is true and correct.
Thank you.
Regards,
[redacted]

We have done all we can do to get this taken care of. We have no control how long it takes the credit reporting agencies to update their files. We upload files electronically and the number googled is for consumers, we are not the consumer and can not communicate with the CRA's any other way except electronically, which we have done. Thank you.

My
name is Sharon M[redacted] and I am the General Manager of the Comfort Inn,
Marysville Ohio. On March 4, 2017, I was the manager on duty working 3rd Shift. I came in about 10:30pm to relieve my front desk clerk Joshua Stephens.
He informed me about the problem that room 201 Elizabeth [redacted]...

(Guest) had
experienced with the blood on the bed linen, he took me to the laundry room and
showed me the items. The blood looked fresh; I told Joshua that I would take
care of this. I immediately lowered Mrs. [redacted] (Guest) night room rate from
$156.80 plus tax totaling $177.19, to $90.00 plus tax totaling $ 101.70 giving
her a $75.49 dollar discount for the problem she had experienced.At
11:30pm Elizabeth [redacted] (Guest) called down and complained about not having
any hot water in her room, she claimed that she’s been trying for two hours to
get this to work, I advised her that the handles for the hot and cold could possibly
be switched, she’s like no we don’t have hot water. I told her that I would
look into this and get back with her promptly, Mrs. [redacted] told me “NO” that
it’s already 11:30pm and it’s too late to get a call back. She then stated that
this has just been a horrible stay, I apologized and she hung up. I called my
maintenance in to look at the hot water heaters which was operating just fine,
we also checked several other rooms and my kitchen area and we had hot water.
Per her request I did not call her back because it was too late. About 12:30pm
I heard the hot tub running in room 201 Elizabeth [redacted] (Guest) room. Mrs.
[redacted] must have figured out that handles on the hot and cold was switched.
This room is located right above my office, so when the hot tub is running I
can hear it. Mrs. [redacted] did NOT mention anything to me about the problem she experienced
in her room earlier nor did she ask me for a discount or a free night .I took it upon myself to give her a discount on her stay in
hopes of keeping her satisfied. I also took action against the housekeeper who
cleaned the room and I made some staff change in the laundry to help improve
the cleanliness of our linen.I
wrote an apology letter to a Mrs. [redacted] and placed it under her door with her
receipt. I apologized to her for the bad experience and told her about the
discount I gave her. I also informed her that my maintenance had come in to
address the hot water issues. I
filled out a customer comment form on line that goes to our corporate
explaining everything to them regarding this customer. Mrs. [redacted] called
corporate wanting a full refund, I told them NO that I had given her a
discount, they told me that they see that and they will let her know. I called
my GM couching line at my corporate office for advice on how to deal with this
guest, they told me that I responded to her in the correct way. Mrs. [redacted]
gave me a bad review on Trip advisor, I responded to her nicely on that as well,
she has also called the health department on us, which I called and talked to
them personally. Then she has called you. I feel that the discount she got was
adequate for the complaint.Sharon
M[redacted]General
ManagerRevdex.com
Dispute Resolution TeamOn
March 4, 2017, [redacted] (Guest) had checked into the hotel, signed the
necessary registration card, provided payment, and was given her room keys to
the King Suite Room 201. Approximately two hours later, she had called from her
room down to the front desk regarding a problem with the bed sheets not being
cleaned. I advised her I would be up immediately to take care of the issue.
After I knocked on her door, she let me in and it was obvious that the sheets
were dirty with blood stains that appeared to be fresh. Without hesitation, I
gave her my sincere apology and went above and beyond by changing out every
piece of linen in the room (comforter, mattress pad, fitted sheet, flat sheet,
pillow cases, blue runner etc). Before exiting the room, I told her the General
Manager would be in at 11:00pm and I would discuss the issue with her directly.
At NO point in time, did I offer ANY discount in any shape or form, as I’m not
authorized to do so as just a Front Desk Receptionist. When the GM got in to
relieve me from my shift, I explained to her everything that was going on with
this specific situation. Before I left, I showed the GM all the linen from that
room that I placed in a large garbage bag and she agreed that the blood
appeared to be very fresh. She told me she would handle the situation from
here. Anything after this, I have no knowledge to. I hope this letter helps
better evaluate the complaint. Thanks,Joshua
S[redacted]

In review of this account, we do reflect that there was a request sent to the credit reporting agencies to have this removed from Ms [redacted]'s credit file as promised, it was done so the first time in 2013 and again in 2014. We have no control over the CRA's updating their file in any way. Since...

receipt of this complaint we have again requested with all the credit reporting agencies to have this removed from Ms [redacted]'s credit file. Thank you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I will keep this complaint for my records.
Regards,
[redacted]