COMFORT INN

FCSI reviewed the concerns of Ms. [redacted]. It appears she stated she did not have insurance at the time services were performed. We contacted the original creditor and was informed they tried to file [redacted] at the date of service but the claim was denied stating not covered at the time of...

service. The original creditor will need a copy of the retroactive letter that Ms [redacted] received from the Division of [redacted] in order for the claim to be processed and paid for by [redacted]. Medical providers are not automatically notified when [redacted] is approved to go back and cover charges, that responsibility lies on the patient to get all that information to their medical provider so they may properly file the claim with the proper documents. Thank you.

Ms [redacted] spoke to her case manager this morning where it was explained to her that the suit will not continue when she honors her payment arrangements made over the phone, the suit process is not dependent on whether she give her checking account information but whether the arrangements...

agreed upon are kept. Thank you.

June 10, 2016Good Afternoon,This guest did also send in a survey of her dissatisfaction to which I did respond asking her to reach out to me personally. I did not here from her. I was not given any phone messages. None the less. Since she paid cash and did not use a credit card. I have sent a check...

request to our corporate office to refund her money. This process usually takes 4 to 6 weeks until they have cut a check. It will be sent directly to her at the address listed on the letter you have sent.Regards,Kris M.General ManagerComfort inn Riverfront

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Dear [redacted];On January 4th, 2017, Mr. [redacted] purchased a 2012 Lincoln MKZ from our Chrysler Store. At the time of purchase, Mr, [redacted] also opted to finance an Extended Service Contract with his ioan. Shortly thereafter, Mr. [redacted] decided to cancel the aforementioned contract.Upon...

receipt of this letter, I immediately inquired with our Finance Manager as to why the proceeds had not been sent out to the lender. Evidently, there was some confusion between our Finance Manager and our Office Staff, who handle the proceeds, regarding Mr. [redacted] potentially refinancing his original contract which would result in the proceeds being sent directly to him as opposed to the original lender. Upon speaking with Mr. [redacted], he informed me that he was going to keep the loan we had originally acquired for him on his Lincoln MKZ. I explained to Mr. [redacted] that I would immediately Fedex the proceeds to his current lending institution to be credited towards the remaining principal, as well as reimburse him the $84.00 in additional interest he had incurred. Mr. [redacted] was pleased with this, and I thanked him for his business and hope to be able to conduct more business, both sales and service, in the future.If there are any other questions or concerns in this matter, please do not hesitate to reach out to me directly via telephone at [redacted], Mon-Fri 10:00am to 4:00pm.Sincerely,Gabriel C[redacted]General ManagerBradford Fairway Sales and Leasing Inc.

This hotel offered the worst stay any family can have. Trying to get a reservation was horrible. No one I called knew what to do . Took three times to finally get it done. Rooms were in shabby shape. AC's didn't work in some rooms given. Light bulbs not working and then not replaced. No one at the front desk, always looking for someone to get help. Rooms not cleaned during the day. Came back and rooms weren't done. Kick out a 82 and 81 year old couple that is there for a wedding. WOW! Manager has no customer support skills. Comfort Inn needs to do something about that.

FCSI received the account for collection from the original creditor for wireless services for account number [redacted] with a service date of 2-3-2015 and last paid date of 10-14-2016 with a balance remaining of $511.75 on or about 4-19-17 with letters sent to the same address listed in this...

complaint, and calls placed with no response. The first time we received anything from the debtor was on 6-26-17 stating he disputes the debt and he refuses to pay, it was noted as a cease and desit. No where did the debtor request validation. The next time we received something from the debtor was 8-8-17 requesting validation and given the previous notice to cease collection, none was sent. Again with this complaint he has requested a cease of collection and we will again honor that request. The debtor is not asking for validation in this complaint but we are ready to send proof obtained from the original creditor upon the debtor giving his permission to override his cease collections request in writing. Please advise FCSI if the consumer wants to override his cease request and receive information from the original creditor validating his debt. Thank you.

We received the account for collection on or about 9-25-2015 and mailed our first notice. On or about 10-8-2015 we received a written request for validation as well as a cease and desist and will accept mail communication only. and on or about 10-9-2015 we sent not only validation of the debt but...

also sent the final billl from the original creditor, as well as marked the account for cease and desist as requested. There has been no communication with the consumer until we received this complaint sent to Revdex.com, CFPB as well as [redacted] Atty General Office. We reached out to our client, the original creditor, and they informed us it is a valid and due debt and if this was already paid by Sprint, they will need to see proof of this payment because they have not received any payment from any entity on this outstanding balance. The consumer wants us to remove it from his credit. We have never reported to his credit. We need proof that this debt has already been paid in order to investigate and go any further with his claims that he doesnt owe it. Thank you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Threatening people and verbally disrespecting people is not the way to handle business.
Regards,
[redacted]

We sent the consumers concerns to the original creditor and upon investigation, our client has asked us to close the account in our office and remove any negative credit reporting from the credit bureaus. The account is no longer active in our database and we requested all negative credit...

reporting be removed. Thank you.

I am responding to the rejection from Ms. [redacted].There are posted surveillance camera signs on the entry's both front and rear of the building. These were installed for everyone's safety(Guests & Staff) and are not in any way against the law. I am sorry for the loss of your family members. Ms, Small nor I knew anything of any family accident. This complaint is in regards to Ms. [redacted] stating the Comfort Inn is the dirtiest hotel she has ever stayed at and without speaking to anyone at the hotel would like 100% of 2 rooms refunded.I happen to take offense to this accusation working at this property for 17 years and knowing we have passed all of our inspections in the 95% range and now stand in the top 1% of 6000 Choice Properties for cleanliness.We also have posted at the front desk a Commitment to your satisfaction which reads  We want to hear from you.If you are not satisfied with our accommodations or service, please let the front desk know without delay so me can make it right. The Comfort Inn was not given the opportunity to address the issues in question. There would not have been any confrontations, Ms. [redacted] could have mentioned the issues, the staff would have had the opportunity to actually see the concerns  and this problem would have been solved. I will not admit to being wrong to anyone when a complaint comes over 2 weeks later. I  invite everyone to visit the Comfort inn of Plymouth and see for yourselves just how clean this hotel really is. Unfortunately there will be no compensation in regards to this matter. Thank you and have a nice day!   [redacted]General ManagerComfort Inn Plymouth155 Samoset StreetPlymouth, MA 02360 Tel:  ###-###-####Fax: ###-###-####Email: [email protected]...⇄

Complaint: [redacted]
I am rejecting this response because:The statements are not true.   The rep never asked for human resources, payroll or anyone that would be responsible for verifying employment by a social or any other private information.   Asking any random employee  if an individual is employed there is not the problem.  The unprofessional behavior and/or problem is when an collection agency is willing to give out private information without making sure they are speaking with an individual who has the authority or even the access to personal information on employees.   THAT IS THE ISSUE!!!    The public needs to be aware that if Franklin Collection Services is collecting a debt, the debtor might be at risk of their private information being exposed.    Again, what's bogus is the fact that on the very day the incident happened, no one had any record of the conversation or what happened.  But now after further investigation, the incident can be remembered in it's entirety.      
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
I do not agree entirely but what else can I do....Regards,
[redacted]

We received this account for collection on 4-16-2015 and didn't report it to the CRA's until 6-2-2015, FCS spoke to the consumer on 6-13-2015 and was made aware it was unpaid. Payment in full was reported to us by the original creditor on 6-25-2015 and after payment was made we have since...

reported it as paid in full to the credit reporting agencies. Thank you.

Room was dirty. Nasty dirty.sheets on the bed were dirty.bathroom had not been cleaned.towels were damp.used and refolded.used shampoo bottles.
Do not stay at this dump.$150.00 a night.never again with this company.

see attached

As Mr [redacted] stated he did get a refund of his money as promised by the supervisor he spoke with and I want to apologize for any inconvenience this may have caused. This was simply human error and we have procedures in place to prevent this type of error. Again I apologize for any inconvenience this...

may have caused. Thank you for your understanding.

Revdex.com:
At this time, I have not been contacted by Comfort Inn regarding complaint ID [redacted].
Sincerely,
[redacted]