COMFORT INN

Handwritten Attachment

Dear [redacted]Thank you for taking the time to speak to me today.Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding our Hotel's pool and non smoking policy on your recent visit.  I have shared your feedback with my team to ensure we handle these...

types of situations differently in the future.  I have also issued a full refund for your stay for the inconvenience , I have attached the new receipt with the refunds. Again, thank you for your time and valuable feedback.  We sincerely appreciate it and hope you will give us another chance to provide you with superior service and accommodations on your next visit to Obetz.Kind regards,Anil B.iGeneral ManagerComfort Inn, Obetz[redacted]

1. Our records show that the warmer broke down on the morning of 5/14/17.  Mr. [redacted] has stayed in our hotel at least five times includinfg four times this year and should appreciate like other guests, that such breakdown can occur. The Staff excercised all possible efforts...

to service the guests. Our Complimentary breakfast is extended and includes varieties of cereals, breads, muffins, danishes, three varieties of fresh fruit, three varieties of yugurt, toppings, boiled eggs and tea, coffee, juices.  There is also a hot waffles iron with two types of waffles batter for our guests to choose from. Among the hot breakfast we serve scrambled eggs, sausage and potato vedges.  These are prepared in the back kitchen and then placed in the warmer in the breakfast area. The breakfast hours are 6:30 to 9:30 am on the weekends (5/14/17). Acoording to Mr. [redacted], he came to breakfast at 6:30 am and the hot items are expected to not get as cold as expressed. There is also a Microwave Oven in the breakfast area and could be used to warm up to desired temperature. No other guest complained for this inconvenience. 2. Mr. [redacted] called Customer Relations Representative (CRR) at the Franchisor instead of discussing the issue with the Guest Service Agent (GSA) on duty. The CRR talked to our GSA, who agreed to the discount suggested by the CRR and told Mr. [redacted] about the discount. According to GSA, Mr. [redacted] was fine with that. 3. In one of his stays, there was a leakage under the sink and his room was comped and all charges were reversed. 4. Mr. [redacted] should understand that the breakfast in Complimentary. The local restaurant is within one miles of the Comfort Inn. If Mr. [redacted] would want us to reimburse the gas expense to drive to pickup the breakfast, we will be glad to do so. 5. A credit card is always required to make a reservation on phone or on-line and I do not understand his frustration regarding that.   We value our guests and strive to make their stay as comfortable as possible and I sincerely feel bad that Mr. [redacted] was not happy in his last stay. I hope he realizes that no one can control unfortunate breakdown of a "warmer".     Syed  P[redacted] General Manager Comfort Inn Kelso-Longview 440 Three Rivers Drive Kelso WA 98626 360-425-4600 phone

We reached out to the original creditor, our client, and they have asked us to put a cease and desist on this account. We are not collecting on this account and we have not reported it to any of the credit reporting agencies. Thank you.

Good morning, My name is [redacted] and I’m the General Manager at the Comfort Inn in Warwick, RI.  Attached is a complaint that was filed against the hotel a couple of weeks ago.  This guest, Mr. [redacted] had booked a room through [redacted] to stay with the hotel in May....

 He received a discounted rate that was offered on [redacted] and part of the terms and conditions was that this was a no cancel, non-refundable reservation.  Mr. [redacted] called the hotel stating he needed to cancel the reservation and upon learning it was a no cancel reservation stated he would take care of it.  This reservation has since been cancelled, however this complaint was still filed.  Just to recap, Mr. [redacted] had booked a no cancel reservation which the hotel ended up canceling for him to avoid any further issues.  Please let me know if you have any questions.  Thanks   [redacted]General ManagerComfort Inn Airport HotelPhone: [redacted] Fax: [redacted]

FCSI has not broken any law, we have validated the debt beyond what is required and before we received this complaint on 9-18 we had not had any contact with the debtor. As stated in the initial response, mail was sent and there has been no mail returned from the post office, calls placed and no contact with or prior request for validation from the debtor. His final bills have been mailed for his review.  The original creditor upholds the debt as valid and due.  Thank you.

Payment in full was reported to us by the original creditor on 6-25-2015 and after payment was made we have since reported it as paid in full to the credit reporting agencies. Thank you.

Revdex.com:I have reviewed the response made...

by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Also, I am told by the manager of Comfort Inn that I will also be reimbursed for my suitcase @ $60.00.  I have not received any of these resolutions as of 10/8/2015 for either the stay or the suitcase.  Sincerely, [redacted]

Revdex.com spoke with a representative of the company who explained that the customer had received a discount of the stay, but that at the time of his check-in, it was explained to him that he could not use more than one discount on the account, and the discount applied was for booking through the AAA...

Advanced Pre-payment option. This reservation could not be altered because it was booked though AAA. The discount received reduced the price to 305.38 before taxes from the base rate of 404.85 for his stay. The other discount requested would have reduced the price to 323.88 before taxes from the base right. The customer did receive a deeper discount through AAA but could not be given both discounts.

Complaint: [redacted]I am rejecting this response because:
This response from the business is inaccurate and does nothing to resolve the issue at hand.Sincerely,[redacted]

FCSI reached out to the original creditor, [redacted], and verified that the debts outstanding are Mr. [redacted]'s and he is responsible for each of these three debts. They are able to provide signed documents for the services he was provided and itemized statements as well. If Mr. [redacted] has a more definitive...

explanation as to the details of why he feels he isn't responsible, he should provide that information so that it may be investigated. If Mr [redacted] would like a copy of his itemized statements as well as his signature pages for the debts, they can be sent to him upon request. Thank you.

Initial Business Response /* (1000, 5, 2017/05/16) */
Comfort Inn
[redacted]
Fort Wayne IN XXXXX
May 16, 2017
Revdex.com of Northern Indiana
4011 Parnell Avenue
Fort Wayne IN 46805
Attn: [redacted]
RE: [redacted]
Dear [redacted]:
I received...

your inquiry into the investigation of [redacted] who has filed a complaint with the BBC, of Northern Indiana.
I have spoken to Choice Hotels directly on numerous occasions, and according to their investigation the results show no mention of any free room by Ms. [redacted] on their recorded line. She requested to make a reservation, but no attempt was made to ask or mention the redeeming of her points for the free night's stay.
I have spoken to Ms. [redacted] on two occasions, explaining the situation.
Thank you for your inquiry, and if I can be of any further assistance, please feel free to contact me.
Sincerely,
[redacted]
General Manager
Comfort Inn
Initial Consumer Rebuttal /* (3000, 7, 2017/05/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I spoke with Mr. [redacted], General Manager, once.
This is a complete lack of ownership. Disgraceful.
Owning up to a missed expectation shows responsibility.
This is not a business that will last.
I've seen that the hotel has already changed names several times. I hope Management changes next.

Nisha from the business called to respond to this case. This customer's account was assessed a hold. The funds have been released and voided in the hotel's system but the customer's prepaid card time frame is 30 days. The business cannot control that time frame but has done everything on their end...

to get these funds back to the customer.

Comfort Inn Santa Fe 4312 Cerrillos Rd.Santa Fe, NM 87505Dear Revdex.com,Comfort Inn has received a letter from you regarding a complaint from Mrs. [redacted]. We really appreciate you taking care of her concerns and we really appreciate you caring about our guest. However, we have talked...

to the guest on the day of her departure and we thought we had taken care her questions. We do apologize for the poor communication with our guest, we should have done a better job explaining the rules and restrictions.The situation is the following: The guest had booked a reservation through [redacted] which is part of [redacted]. As such, we cannot make any changes to the reservation directly at the hotel. Mrs. [redacted] was aware of this, which is also the reason of why we can't give her a receipt. The guest paid [redacted] and then [redacted] pays the hotel, this is usually how it works and for that reason we cannot provide a receipt to the guest due to policies and security. The cancellation policy is 24 hours prior to the arrival date and was clearly stated on the rules and restrictions signed by the guest when she booked the reservation.I hope the explanation helps to clear out some of the confusion. Also, I am attaching examples of the rules and restrictions similar to the ones that Mrs. [redacted] received when she booked the reservation. Once again, thank you for taking care of our guest and her concerns.If you have any further questions or concerns please feel free to give us a call at [redacted] or email us at [redacted].Best Regards, Marlene T[redacted]General ManagerComfort InnSanta Fe, NM 87505

As stated in the initial response, the account was referred twice in error, the payment posted to only one of the accounts. The remaining account was closed and all negative credit reporting was requested to be removed. All the remedies you are requesting have been met. The account is no longer active in our database. The credit bureaus were notified to have any negative credit reporting deleted and there is no further reason for FCS to contact you about this debt because it no longer exists. All your remedies have been met. Thank you.

January 8, 2018On 10/18/17 [redacted] and [redacted] purchased a 2015 Chrysler 200 with 28,838 miles, from Bradford Fairway Sales & Leasing.Pennsylvania state safety inspection was preformed on 9/21/17 by certified inspection mechanic, the tire tread depth was obtained and recorded at the...

time of inspection, tire depth was 5/32 inches.The PA Motor Vehicle Code state that I minimum tire depth shall be 4/32 seconds. Per the NY STATE VEHICLE SAFTY/EMMISSION INSPECTION PROGRAM found at www.dmv.ny.gov tire tread depth shall be no less than 2/32 inches.Upon receiving the complaint for Mr. [redacted] regarding the tires would not pass the NY State Inspection on the evening 12/22/17. Josh L[redacted] Sales consultant, informed the General Manger Gabriele C[redacted] of the situation. Mr. [redacted] was in informed that we would look in to the issue. The Dealership as closed in observance on the Christmas Holiday 12/23/17 - 12\26\17. On 12/26/17 Mr. [redacted] was contacted and was told that the Dealership need to verify the claim that the tires would not pass NY State Inspection, to please bring in the car in. If the tires in fact would not pass inspection Bradford Fairway Sale and Leasing would replace the tires at no cost.Bradford Fairway Sales and Leasing's policy has always been to correct any inspection issues that may arise after being verified.As of the date of this letter Mr. [redacted] has not returned to the Dealership to have the tires looked at and verified an Inspection mechanic. Upon Mr. [redacted] returning to the dealership with the tires and verified that the tires have less than 2/32 inches, per the NY State inspection guidelines Bradford Fairway will reimburse Mr. [redacted] the cost of the tire.Respectfully, Christopher * B[redacted]Finance Director \ Compliance OfficerBradford Fairway Sales and Leasing Inc

FCSI was assigned this consumer debt for collection on or about 05/14/15.  FCSI is not a debt purchaser.  The consumer communicated a dispute to FCSI and shortly thereafter, on or about 07/02/15, FCSI mailed a verification letter to the consumer, denying inaccuracy per the requirements of...

the Texas Finance Code.  FCSI on or about the same date requested that the credit reporting agencies mark the data entry for the referenced account as “disputed.”  On or about 07/06/15 FCSI also mailed to the consumer an itemized statement detailing the balance due claimed by the original creditor.  FCSI has fully met its obligations.  A duplicate of the verification letter and itemized statement are also being mailed this date to the consumer as a matter of courtesy since he claims not to have received the same. Thank you.

Franklin Collection Service is a third party debt collection agency that collects past due debt on behalf of the original creditor, our client. FCSI reached out to the original creditor, AT&T, about the debt in the name of [redacted] and was informed it is a valid and due debt in the amount of...

$235.93, it is a Uverse account # [redacted] that was installed on 7-20-14 and disconnected on 8-4-15 at the same address listed in this correspondence. A final bill was requested and will be mailed to [redacted] when it is received. If there is a reason you feel you do not owe this debt ,all of that information will need to be sent in writing so it may be investigated by the original creditor. Thank you.

FCSI has not disregarded any federal law and if the consumer wants to send the information via email so it can be forwarded to the original creditor please send the earlier requested information to [redacted]@franklinservice.com . Please include as much of the information as was requested earlier so that it may be processed as quickly as possible. The original creditor is willing to file a claim but needs the information in order to do so. Thank you.

Complaint addressed directly with customer.