COMFORT INN

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear belowWhile Mr*** may wish to continue to say that the price was never $then why did separate people at different times receive the same rate quote? I was told the $twice, once when I made reservations the again the second time. I was told they had just been lowered. If he didn’t know we were part of the wedding party I believe the rate would have been $
Regards,
Dion Agnew

FCSI received the account for collection on or about 4-18-from the original creditor, AT&T, in the amount of $for Uverse services account # ***FCSI received a request on 7-11-for the account to be validated and validation was sent to the debtor that very same dayThe
original creditor, AT&T, reached out to FCSI on 7-18-to inform us of a dispute letter they received and after their investigation, AT&T determined the monthly statement shows charges are for DirectTV and internet charges for 6-7-2016, that the debtor didn't provide enough information to support the dispute or warrant a credit towards the balanceThe original creditor stated after their investigation that the debt remains validWe have marked the debtors account as disputed and copies of the final bills were obtained and sent to the debtor on 8-8-for their reviewThank you

I've just reached out to the original creditor with the information provided and spoke to the agent mentionedThere has been a request sent to all three credit reporting agencies to have any negative reporting deleted as the original creditor requestedThank you

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

High risk of injury, unsanitary facility, lack of emergency contact tool (phone in the room), lack of business purpose (providing relaxing resort)
High risk of injury: broken weight machine in gym which would result a life threatening injuryBathroom tub with a very loose curtain rod from both sides ready to fall and cause an injurycracked counter top in bathroom ready to fall apart and again cause a serious injuryin the bedroom, in the middle of the ceiling, there is a fan with only blades, missing one blade and when we turned it on, it was wobbling all over about to fall, so we turned it off.# unsanitary facility:bathroom floor mildew and an clogged sink and tubBroken frig protective insulation inside the frig, exposing food to spoilageThey put a wrapping tape to cover itPool has many broken spots in the water which collects germs and all sort of mildews, untreated(as a person with a personal pool, this is calling for a serious water sanitation issue.# lack of emerge

The consumer has spoken to FCSI and a fraud packet is being mailed to the consumer to complete as statedFCSI nor the original creditor can do anything until the consumer completes the fraud packet and returns it to the address listed in the packet so the original creditor can investigate their
claimsPlease have the fraud packet filled out and returned as quickly as possible so the investigation can begin and this matter is resolved as quickly as possibleThank you

This same compliant was received through the CFPB on March 28th and the answer is the same as follows.....All requirements have been met by FCSI in validating the consumers debt on more than one occasionThe credit reporting agencies have been notified of the consumers dispute and should
update their files accordinglyThank you

Initial Business Response /* (1000, 5, 2015/10/05) */
In regard to *** *** stay an alarm went off on the propertyour front desk staff and the housekeeping manager proceeded to inspect the property to see why the alarm went off it was found that a fire alarm handle was pulled next to the
pool area where it was then noticed that there were three children in the pool area unattended one very small child had to be at least under the age of Are signs you stay children and above allowed in the pool area any child under that age have to have an adult over present at all timesOur front desk person on duty at that time ask the children what their room number was and they stayed in front desk proceeded to knock on the door and two females open the door and staff let them know the due to the small child they're needed to be an adult at the pool with themOne of the female guests proceeded to start cussing and yelling at the
front desk staff she also let them know that one of the alarms by the pool was tampered with and there was a puddle of water by it we are unable to prove that the children tampered with the alarm but we did make the adults females wear that they needed to be out there because of the small childafter the two females one out to the pool area one of the housekeeping staff members called the housekeeping manager back to let her know that an adult female from room stopped her and said that her little boy had wet the bed so the front desk and the housekeeping manager proceeded to go back to the room to check the mattress and which the housekeeping manager had to physically touch the bed and found that it was wet that was in order to proceed with the minimal cleaning process in order for the guest to stay over in the same room due to the child urinating in the bed there is a cleaning
fee of $for the steam cleaning of the mattress at no point in time was any of our staff members rude to this guest in fact everyone was very eager to agree with the guest to get her to s
Initial Consumer Rebuttal /* (3000, 7, 2015/10/05) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Hello,
First off, one of the children was that were watching my younger childAs well I just walked from the pool wet passing the alarmAlso the sign stated no one under years of age and younger can be in pool unsupervised which my cousin took pictures of itNo one yelled or cursed but I did tell the lady who came to door accusing my child of pulling alarm to show me proof of that they did it and that yes of course there would be puddle of water that trailed along from the pool, passing the alarm and to my room which was from me since I was the one wet and came from pool to go use the restroomAs well, I called the main manager about the issue and she was rude and very hostileI also complained about someone with a gun and smoking marijuana and they did nothingPlus I said to cleaning lady to provide new sheets because from the wet towels was wetand The cleaning lady came back to hotel and I was watching her, waiting for her to leave and the bed wasn't wet not did she feel the bed, all she said is that later I would get fresh sheets after the wash clothesAs well when I try to be moved to another room do to the smell of week and scared for my children's safety then they said they couldn't help meI also was scared for our safety that I paid for two nights but yet only stayed one night because of this situation and they lack of cleannessI also spoke with cleaning lady because the fact that the room was dirty when arriving and bathroom hairs left in tub and side of shower when first getting thereI stay at nice hotels each month for the last year consecutive plus before that and never ever had any issues of this matter and very dissaastified on how the staff handled this situation and no business ethics and customers come first which the lack of and will go furtherThe lady name *** chang was the very person who was hostile and she did not care about anything I told her and said oh well, too bad for me and go ahead and report her and when I asked for another higher manager she said she was the only one and she would not help or give me my money back, then hung up on me in a very un business like matterVery unprofessional and from reading more into notes from clients, it seeds to not be the first time

FCSI collects on behalf of our client and in this case it is AT&TWe reached out to our client and was informed that the debt is valid and dueIf you have something in writing from the original creditor or any proof from the original creditor that you are not responsible for this debt as they say, please forward that information so it may be investigatedFCSI collects debts for the original creditor when the consumer fails to satisfy the debt prior to being referred to FCSIPlease forward any information you may have that AT&T may investigate the claim that you don't owe this balanceThank you

Complaint: ***
I am rejecting this response because it is the creditors responsibility to show with my signature that this debt is mine.
Regards,
*** ***

FCSI received the account for *** *** from the original creditor *** on 10-22-for *** account # *** in the amount of $Letters sent and calls made with no responseOn 12-19-a letter was received requesting validation of debt and validation was sent the same dayToday 12-20-we receive this complaint via Revdex.com and CFPB stating they have no knowledge of the debt and wants it removed from their creditFCSI reached out to the original creditor to ensure the validity of the debt as well as request a copy of the final bill be sent to the consumerThe original creditor stated the debt is valid and due and the consumer should be receiving a copy of the final bill for their reviewThe final bill was mailed yesterday Thank you

As of the date of this complaints answer, the account was paid in full to the original creditor AT&TWe spoke with our client AT&T and was informed that no one informed the consumer we could remove the debt from the credit, they stated that the consumer would have to speak to us about
that issueWe work for our client and if their policy is not to remove valid items from the credit upon payment of the debt, in full or otherwise, we have to honor their policiesWe have no authority to have this debt removed from the credit reporting agenciesThank you

I am rejecting this response because: My sons were bitten before there was food in the room he was bitten the night we arrived at the hotel (9pm) we ate at fast food restaurant that night no food was in the room besides baby formula, until the next day at noon when I went to the local Krogers to get medication for bites and also chips for the kids as a snackWe were moved to second room where water in did not workWe did use a towel to clean my sons bleeding leg as a result of being bitten by something in the beds of the hotelUpon checkout I signed a receipt for one price and card was charged a different priceWhat I signed is a contract and should be honoredThe manager have falsified her statement on the dirtiness of the roomI am a very frequent traveler and this is the 1st time I've had difficulty with an establishmentThe level of unprofessionalism, lack or manners, and blatant disregard is beyond disturbing! The check in time and the time of 1st complaint does not add up to the statement that was given by managerThis young lady have lied multiple times to myself and her companyI would like to speak to the General Manager of Choice Hotel

As stated in the response, the debt has been validated by the original creditor and proof of the debt has been mailed to the consumer as he requestedThank you

We have spoken to our client and they have informed us that this resolve needs to come from the consumer to the insurance company that denied the claimThey stated the consumer was told on 6-2-that he/she needed to contact the insurance carrier and update the COB (coordination of benefits)The only person that can resolve this issue is the patientOn 6-4-the medical provider again called the insurance company and was told they have not heard from the patient to update information needed in order to process claimAgain the processing of the claim is waiting on the consumerThank you

I am the General Manger at the Comfort Inn in Oxford OhI am responding to complaint ID: ***I first want to state that when any guest checks into the hotel they sign a registration card that states they are responsible for any changes that occur during their stay and that they give the hotel
permission to charge their credit cardThis guest checked into the hotel on 8/13/and when she got to her room came back down to the desk and stated that her door wouldn't lockThe maintenance man Daryl was helping here with in minutesShe had her door fixed and light working within minutes after her check inIt was after her check out on 8/14/that I was informed of all the damages that had been done to the roomI saw pizza sauce all over the roomIt was not only on the bed skirt, as she claims, but was ground into the carpet, smeared all over the frame that hold the mattressThere were pizza boxes not just oneGarbage was all over the roomShe also had melted butter, not garlic butter, all over the bedspread and the bed card that explains the pillow typesThe grease stain from the butter was so large that it would not come outThe maintenance man had to shampoo the carpet to get the stain out and I was forced to take the room out of service for the nightAlso the guest never checked out at the front desk and didn't inform of any accident in the roomWhen the guest did call the next day I was busy with other business and I asked the front desk clerk to ask if she could call backShe said okay and then never call meI did receive a call from The Choice Hotel 1-number inquiring about what had occurredThey stated they had the guest on the other lineI explained what happened, why I charged her and I explained to them that I normally don't charge a cleaning fee but with the condition of the room I felt I had toThey said okay and ended the callI then received a formal complaint though Choice which I responded to alsoI tried to contact the guestI left a message with her telling her the times I worked for the next daysShe then proceeded to call the second shift front desk clerkShe was rude, insulting and proceeded to cuss him outI never heard from her until I received this letter from youI feel that I have completed all necessary action concerning this complaint and consider this case closed.General ManagerComfort Inn Oxford, Oh

The day after receipt of this complaint, on 8-23-2016, the original creditor reported that this was paid to them by the consumerWe have noted the account as paid in fullIt now reflects a zero balance and is closed in our databaseThank you

At this time, I have been contacted directly by Eastman Communications Inc. regarding complaint ID ***, however my complaint has NOT been resolved because:
Eastman Communications credited my account $but they charged me $so I don't know what they plan about the balanceThe also advised me that I am now blacklisted by their agencyCopy of my letter to them: Sep * at 1:PM Hello ***,I have been emailing you for several months now to stop charging to my credit card, but have rec'd no responseI have not contacted you for wellover a year now and have consistently asked for a refund of the last $you charged to my account that I did not order. Nor did I authorizeyou to retain my credit card infoIt appears that your service has been compromised because I have not even rec'd any emails from you until thisnew email that I renewed my subscription and charged to my accountThat last charge was not ordered by me!!!!!! Yet you refuse to refund an illegalorder and charge that was not placed by myself. *** *** *** * ** *** **
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In order for the Revdex.com to appropriately process your response, you MUST answer the question above.So, as I said, they have not refunded any more of the charges and have retained my credit card info,so I have cancelled my credit cardto prevent further chargesThey keep insisting that I placed an order and thank me for itI have never order from them in the past yearsbut they insist I have
Sincerely,
*** ***

The *** that he states he spoke with is the supervisory personnel. FCSI no longer has the account in the databaseIt is no longer active nor does it have a balanceAll credit reporting was requested deleted as instructed by the original creditorThank you

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***