COMFORT INN

Let me clarify that I shouldn't have said I in the response to the credit card company, but when I sad "I" it was meant as a "we" as in we (the company) had talked to her and I apologize for thatI personally did not speak with this person but several people on my staff didI do not work weekends
and the first time *** made contact was on a weekendI did NOT receive a message to call her but was told by Tori, one of the staff members that she would call me on Monday, I waited and never received that callWhen *** called, I immediately received a call from my staff member about the situationMy staff member was detailed about her conversation with the guestFirst and foremost, I do not have an African American female on my staff and I have not since JuneThe last African American staff member I had was a male who left the company on September 5, When I arrived on Monday, I gathered all the information I had for this guestI checked every record from registration card to housekeeping sheetsEvery record I had was very clear that the room was occupied by this guest, the only conflicting information from what all the records showed was what the guest is sayingIn October 20, 2015, I received a dispute from the bank the card is issued by, and I provided our side of the story in addition to all the records we had showing proof the guest stayed here, the dispute was ruled in our favor and the charges stoodBanks always rule in favor of the cardholder unless solid evidence is provided to support the case of the merchant, this is common knowledgeAs far as billing goes, never at any time would a guest be denied a receipt for their stay regardless of any pending authorization that may still be pending upon checkoutWhen a guest checks in, they are not charged, their card is authorized for the amount that is expected to be needed to cover their staySince she checked in for three days, her card was authorized for three daysHad she checked out before that three day period, the additional authorization would have still been pending for at least hours , then fallen off and her account creditedUnfortunately, she did NOT check out a day early according to all the records we have on fileWe secure the amount for the stay at check in, and room charges post nightly, then finally after the entire stay, a payment is collected from that authorization, if there is more authorization being held than is needed for payment, it is releasedWe authorized $384.42, the amount of the stay was $so we took payment for that from the authorization, leaving nothing else being held or to be credited.We are a very busy hotel with a superior reputation there is no reason for us to take anyone’s money, we stay very busyWith that being said, the guest was only charged for the time they were here

Upon receipt of this concern, we reached out to our client, the original creditor and they informed us to close the account and remove from all credit reporting agenciesWe have done so and are no longing collecting at their requestThank you

Complaint: ***
I am rejecting this response because: I was advised that upon full payment, the item would be deleted from Equifax, Experian and TransUnionI was contacted by the original creditor: AT&T on 11/5/and was informed that they will be sending Franklin Collection Services a letter requesting for the item to be deletedThe individual whom I conversed with was *** *** in the executive officeYou may contact her at (866)-***
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: [email protected]
Regards,
*** ***
I was finally able to receive my money *** once *** had to terminate Comfort Inn hold after daysI stayed at the *** *** *** *** in September and received my funds back with no problem*** stated Comfort Inn failed to refund it back and they simply didn't care to correct the matter but tried to use there words and screws it around let it was *** doing.Thanks,*** ***

Revdex.com:
I appreciate the response from the business and when I receive the documentation, I will review it and proceed as appropriateI have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Went through Expedia to reserve a room for my daughters boyfriends army boot camp graduationMy daughter booked a room without readung all the fine print, because we were in a hurry and the hotel was a name we knew and trustedTo our dismay, the boyfriend got sent home prior to graduation because of a foot issueWe live in Kentucky and therefor had to need for the hotel room anymore, this was out of our controlHowever, we then find out that the hotel had already deducted money for reservation and have a no refund policy in affectI understand policies, but thought MAYBE since this was an extreme case out of our control, they would work with usBut NO!!!!!! Called expedia twice and hotel several times, but the manager would NEVER speak to me or anyone to even listen or consider my issueThis has left a bad taste in my mouth for ALL comfort inns and will never consider it againI believe there was something that could have been worked out but his actions towards customers is unbelievably terrible!!!!

I have reviewed your concerns in speaking to an FCSI representativeThe accusations made are taken very serious and was looked into throughly and found that although there was unprofessionalism in the conversation between the rep and the consumer, there was not a derragatory or racist remark made
by the repI apologize for his unprofessionalism and that has been addressed with he rep, FCSi does not make it a policy to argue with or talk over any consumerThe original creditor has asked the account closed and the balance reflects zero and they also requested it be removed from all credit reporting agenciesFCSI has completed all the requests of our clientThank you

Dispute Resolution DepartmentRevdex.com***We are sorry to hear our guest is still unhappy with her stay with usThe other two rooms she was traveling with had no concernsOur staff did accommodate her numerous requests to the best of their abilityWe apologize for not meeting her
expectationsShe did choose to continue her stay with us.She does mention that she has stayed at other hotels that did not meet her expectations and that she has always been compensatedIt does seem she will not be satisfied with her stay until she has received monetary compensationWe have refunded her first night’s room and taxThis will be reflected in her account in 3-business days.Thank you for the opportunity to work with this guestWith so many satisfied guests it is still disappointing when one is unhappyWe sincerely hope she will find suitable accommodations elsewhere when she returns to the area.Thank you,*** *** General Manager

FCSI reached out to the original creditor about the consumers concerns of this debt being from a car accident and State Farm is supposed to pay the debtThe original creditor stated that no insurance information was ever given to them to fileThe original creditor asked that the patient please
provide the name of the Car Insurance provider, the claim number, the Adjusters name, phone number, and address of the State Farm representative handling the claim and they will take the proper steps to get this resolved with themIf the consumer has further questions as to who to contact, she may call FCSI and we will take the information from her and pass it along to the original creditorWithout that information, the responsibility falls back on the patient so please return that information as quickly as possible so it may be resolvedThank you

All collection efforts need to cease until ATT can provide proof that I own the debtOnce again, I have never been associated with the address where the service was provided
Complaint: ***
I am rejecting this response because:
Regards,
*** ***

The account is on hold per the original creditors requestWe do effect credit per the original creditors guidelinesWe are not actively collecting at this timeThank you

August 30, 2017Revdex.comHoliday Drive, Suite 220Pittsburgh, PA 15220Dear Ms***:Please consider this letter our formal response to complaint *** filed on 8/15/2017.Ms*** did come in to Bradford Chrysler Dodge Jeep Ram on May 20, and purchase a new PatriotOn
this particular transaction Ms*** traded in a Patriot with 112,milesMs*** was living in ***, Pa at the time of purchase and left with a monthly payment of $Ms*** returned on July 21, and obtained an oil change from Bradford Fairway Sales & Leasing IncNeither her salesperson, Rob B***, nor the dealership were informed in any manner that Ms*** was anything other than completely happy with her vehicle and the $per month payment.On September 22, Ms*** was still residing in ***, Pa and chose to return to Bradford Chrysler Dodge Jeep RamAt which time she engaged in looking and inquiring about upgrading to a vehicle with more optionsUltimately she ended up purchasing a Patriot with the 75th edition package from her previous salesperson Rob B***This vehicle was equipped with far more options than her previous Patriot and her new payment became $Ms*** traded the Patriot purchased back in MayShe also chose to place down on the transaction with ck#*** She returned on January 12, to obtain an oil change and at that time neither MrB*** nor the dealership were aware of any issues in regards to Ms***In fact Ms*** also filled out and signed her Chrysler survey and gave the dealership and her salesperson completely satisfied scores.On June 13, Ms*** returned to our dealershipAt this time she was accompanied by her daughter and residing in ***, OhioMs*** indicated interest in the all-new Jeep Compass which was a new model unveiled this yearMs*** test drove the vehicle and wanted to engage in another transactionSince Jeep no longer produced the Patriot model, it was discovered by running a KBB value that the value of the 75th edition had dropped significantly and unless a large down payment was made, the amount owed on the Patriot was far greater than its trade in valueAfter speaking with Ms*** and her daughter, and explaining the previous to them, they both made a conscious decision that she would try to sell it outright or if she was unsuccessful then one of her children would take over the payments on the Patriot and that she would move forward with the purchase of the Compass without trading in her previous vehicleHer payments remained relatively close to the same, $561.16, and she left with a year newer vehicle with only miles on it.Ms*** left happy and excited with her new purchase.On July 27, Ms*** returned to the dealership stating that she was unhappy with the Compass due to her inability to see well out of the vehicleThe dealership agreed to help Ms*** by trading her out of the Compass and providing her full payoff in the way of trade value on her recently purchased vehicle and getting her into a vehicle she was comfortable withShe chose a new TaurusTo our knowledge at this time she did still own the PatriotWith this purchase Ms*** payments dropped to $and she was happy with the vehicle and the decision she had made.On August 15, we received a "cc" of an email that a "*** *** ***" wrote on behalf of Ms*** to Attorney Shapiro of the Pennsylvania Office of the Attorney GeneralSince Ms*** did not contact us directly expressing her concerns and it is not our policy to discuss our customer's personal confidential information with a spiritual advisor, we did not respond to *** ***We did attempt to contact Ms*** on August 16, at 12:19pm (left message), August 17, at 1:38pm (left message), August 18, at 12:17pm (left message), August 19, at 11:am (no answer, no voice mail), again at 11:28am and left a message.On August 19, Ms*** did finally return our calls and explained that she had made a mistake in believing that her children were going to take over the payments and that she had been unable to sell the Patriot outrightShe asked if she could keep her Jeep she had bought a year ago and if the dealership would be willing to purchase her recently acquired Taurus and attempt to resell itTo preserve goodwill, and in the interest of future business from Ms*** and her daughter who expressed interest in buying a car at a later date, the dealership agreed to purchase the recently acquired Ford TaurusWe immediately sent drivers to Ohio on August 21, to retrieve the vehicle as a courtesy to Ms*** as she explained that she had just had some surgery.Each time Ms*** came to Bradford Chrysler Dodge Jeep Ram she seemed happy with her decisions and transactionsWe sincerely value her business, and endeavor to be able to continue our relationship with both Ms*** and her familyIf there are any further questions regarding this matter, please do not hesitate to contact both our General Manager MrGabriel C*** or myself personally at *** Mon-Fri 10:00am to 5:00pmThank you for your concern in this matter. Sincerely, Deb C*** Office Manager / Controller Bradford Fairway Sales & Leasing IncBradford Chrysler Dodge Jeep Ram *** *** *** ***
*** ** ***

Complaint: ***
I am rejecting this response because: I haven't received no type of validation or statement on my behalf from this company stating this debt is mines
Regards,
*** ***

1/13/2017id ***This was an advance purchase reservation which cannot be canceled unless we have documentation.From the Dr office that the family member will be in their care on the dateWe will be glad to give a refund once document is provided.Thank youNatu P***General ManagerComfort Inn
Oxon HillOxon Hill RD, MD 20745***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:Their website is resetting the dates, the date change does not stand out on the pageThis is a flaw that needs to be correctedI called right away to let them knowCorporate indicated that return of funds was at the manager's discretionthe manager points back to the corporate policyThere is lack of accountability
I received a response from their help desk indicating that the manager had agreed to refund me 50%, however, after a week I had not received a refundI called the hotel to ask about it once or twice a day for over a week with no return callEventually I saw the credit applied to my credit card and I stopped callingHorrible customer serviceI did receive 50% of my funds back eventually, however I still believe they should provide a full refundParticularly due to the horrible customer service this manager has shown.
As a company, if they know there is a problem with their website, I'm not sure why they wouldn't correct it to ensure that this issue doesn't continue to occurThe fact that they won't fix it, makes it feel like a scam
Regards,
*** ***

Mr*** I am standing on my last response This guest is on our do not rent list She complained to Choice headquarters and her complaint was also denied Way to many guests in the room Multiple food items througout the room that did in fact bring ants A deski clerk did move her before we realized the situation This guest was supposed to be removed but the inforamtion did not reach the evening desk clerk I amsorry but we our standing on our original response Thank you Deborah I

Complaint: ***
I am rejecting this response because:I acknowledged I received the letter forwarded by USPS, which I requested on/about 4/24/I did not receive anything from FCSI in February as indicated before you made an entry to my credit file as a collectionI don't need another copyI have what you sent in April, which is the first one I received upon my requestI'm requesting you remove from my credit report as I did not receive the proper notification initially.
Regards,
*** ***

This is *** ***, Front Desk Manager, at Comfort Inn in BardstownKentuckyToday, I am writing in regards to the complaint that Mr ***-*** has filedMrs *** *** called and made the reservation with one of my staff for arriving on October 8th checking out on
October the 9thFew days before the arrival Mrs *** called and asked me to email her confirmation and she asked me my nameThey checked in on Saturday the 8th and everything was just fineWe asked them to sign the registration upon check in which states Number of people, Rate and the hotel policyNext Morning Mrs *** *** came to the Front Desk with the receipt that was slide under her door (our policy to slide receipts under each guest rooms) and said she was overcharge and that she was told $I informed her that the rate was based on people and that the Email was sent to her and that they even signed the registration and that if she was not ok with the rate we would have cancelled her reservation with no charge and her response was "she never checked her email" so I said Mam, you requested email confirmation and you never checked your email to which she responded that "she was travelling and she did not check" so I showed her the registration which she signed and her response was "My husband didn't see it"This went on for almost minutes and she kept saying I made this reservation with you "see I have written your Name too" to which I said mam, have not made this reservation and that someone else made this reservation and she said then how do I have your name to which replied because you asked me my name when you asked me to email-your confirmation, and when she did not believe that and kept saying "you made this reservation" thats when I said "Oh my God" but I did not say that she was lyingMrs *** *** then said she was not moving from the front desk until I give credit on her account thats when had to call the Manager, while this was going on on front Desk Mr *** *** threatened the Manager's Dad who was working in the Breakfast area that he was going to kick his A**"after using this Vulgar words we stopped explaining the guest and called the Police to have them, removed from the propertywe have Signed registration which states the rate SEE ATTACHMENT FOR RESPONSE

The account was referred to us by the original creditor in the name of *** ***, upon receipt of this complaint we reached out to our client and asked them to investigate her concerns that this is not her debtThey determined the debt should be in the name of the adult child listed as the
patient and asked us to remove her name and list the patient/responsible party as owing the debtWe have since corrected the responsible party and all information attached with the accountThank you

FCSI does not reflect a current balance on this accountFCSI was given the account to collect on or about 9-13-for a Uverse account that was active from 6-20-until disconnected 9-25-and it was not paid until 3-3-Calls were made and letters were sent to the same address the
consumer has listed in this communication with no response from the consumerThe account was paid to the original creditor on 3-3-and since then FCSI updated the consumers file to reflect a zero balance as well as updating the credit reporting agencies as requiredThank you