COMFORT INN

The original creditor can not investigate a dispute if they are not told what the dispute isAs stated previously, itemized statements have been mailedFCSI mailed the consumer a copy of the itemized statements/ final bills for the consumers reviewIn order for the original creditor to investigate the consumers complaint that she does not owe it, we will need a detailed description of the disputePlease have the consumer send in an explanation of their dispute so the original creditor can properly investigate their concerns and resolve any issues they may haveThank you

FCSI received the account from the original creditor on or about 4-25-16, mail was sent with none returned by the post office and calls made with no responseWe reached out to the original creditor and they provided a log of statements they sent to the debtor prior to referring the account to FCSI for non paymentStatements sent from the original creditor are 12-4-15, 1-6-16,2-5-and 3-4-Since FCSI has had the account at least letters were sent and again with no mail returned from the post office and no response from the debtorThere has been no violationsCopies of the itemized statement and a signed agreement by the debtor from the original creditor will be sent to the debtor for their reviewThank you

Our records show that the warmer broke down on the morning of 5/14/ Mr [redacted] has stayed in our hotel at least five times includinfg four times this year and should appreciate like other guests, that such breakdown can occurThe Staff excercised all possible efforts to service the guestsOur Complimentary breakfast is extended and includes varieties of cereals, breads, muffins, danishes, three varieties of fresh fruit, three varieties of yugurt, toppings, boiled eggs and tea, coffee, juices There is also a hot waffles iron with two types of waffles batter for our guests to choose fromAmong the hot breakfast we serve scrambled eggs, sausage and potato vedges These are prepared in the back kitchen and then placed in the warmer in the breakfast areaThe breakfast hours are 6:to 9:am on the weekends (5/14/17)Acoording to Mr***, he came to breakfast at 6:am and the hot items are expected to not get as cold as expressedThere is also a Microwave Oven in the breakfast area and could be used to warm up to desired temperatureNo other guest complained for this inconvenienceMr [redacted] called Customer Relations Representative (CRR) at the Franchisor instead of discussing the issue with the Guest Service Agent (GSA) on dutyThe CRR talked to our GSA, who agreed to the discount suggested by the CRR and told Mr [redacted] about the discountAccording to GSA, Mr [redacted] was fine with thatIn one of his stays, there was a leakage under the sink and his room was comped and all charges were reversedMr [redacted] should understand that the breakfast in ComplimentaryThe local restaurant is within one miles of the Comfort InnIf Mr [redacted] would want us to reimburse the gas expense to drive to pickup the breakfast, we will be glad to do soA credit card is always required to make a reservation on phone or on-line and I do not understand his frustration regarding that We value our guests and strive to make their stay as comfortable as possible and I sincerely feel bad that Mr [redacted] was not happy in his last stayI hope he realizes that no one can control unfortunate breakdown of a "warmer" Syed P [redacted] General Manager Comfort Inn Kelso-Longview Three Rivers Drive Kelso WA 360-425-phone

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

The original creditor, our client, has informed us this is a valid and due debtA final bill from the original creditor has been mailed to the consumerThank you

Well the house is nice and cool degreesWhich is what we set it onThank you so much to Childers HVAC SystemsThey not only replaced my old unit and piping etcThey returned my call within minsof me leaving a message then came as soon as we hung upAfter it was determined that it would cost more to try to fix than replaceThey helped with financingThey told me what to do to pull cool air from the basement to help until the new unit went inWhich cooled the house degreesThey came today and put the new unit in.They arrived a few minbefore they said they would 8:am first thing this morning was here 1/hrsAnswered all my questions and yes I had a lot of them! They found another issue with pipes that didn't pertain to the system but told me the simple fix to correct the problem myselfAnd they cleaned up before leaving everything in better shape than they arrivedThey also made suggestions on how to help the unit be more efficientIF you need air repair or replaced these are the guys to callThey even followed up with a phone call at 4:to make sure everything was cooling okThey are friendly tooTo me these are things that are really importantâ feeling cool

Complaint: [redacted] I am rejecting this response because: while I appreciate them doing an investigation this negative mark has caused me denials for an apartment for my familyI would be willing to pay the debt and you fully remove it from the reporting agenciesAfter the investigation is completed and it is determined that the account is not mine that the money be refunded to meI am only willing to pay the debt prior to the investigation completing so that I can get approved for housing without the negative mark reporting Regards, [redacted]

Let me clarify that I shouldn't have said I in the response to the credit card company, but when I sad "I" it was meant as a "we" as in we (the company) had talked to her and I apologize for thatI personally did not speak with this person but several people on my staff didI do not work weekends and the first time [redacted] made contact was on a weekendI did NOT receive a message to call her but was told by Tori, one of the staff members that she would call me on Monday, I waited and never received that callWhen [redacted] called, I immediately received a call from my staff member about the situationMy staff member was detailed about her conversation with the guestFirst and foremost, I do not have an African American female on my staff and I have not since JuneThe last African American staff member I had was a male who left the company on September 5, When I arrived on Monday, I gathered all the information I had for this guestI checked every record from registration card to housekeeping sheetsEvery record I had was very clear that the room was occupied by this guest, the only conflicting information from what all the records showed was what the guest is sayingIn October 20, 2015, I received a dispute from the bank the card is issued by, and I provided our side of the story in addition to all the records we had showing proof the guest stayed here, the dispute was ruled in our favor and the charges stoodBanks always rule in favor of the cardholder unless solid evidence is provided to support the case of the merchant, this is common knowledgeAs far as billing goes, never at any time would a guest be denied a receipt for their stay regardless of any pending authorization that may still be pending upon checkoutWhen a guest checks in, they are not charged, their card is authorized for the amount that is expected to be needed to cover their staySince she checked in for three days, her card was authorized for three daysHad she checked out before that three day period, the additional authorization would have still been pending for at least hours , then ? fallen off and her account creditedUnfortunately, she did NOT check out a day early according to all the records we have on fileWe secure the amount for the stay at check in, and room charges post nightly, then finally after the entire stay, a payment is collected from that authorization, if there is more authorization being held than is needed for payment, it is releasedWe authorized $384.42, the amount of the stay was $so we took payment for that from the authorization, leaving nothing else being held or to be credited.We are a very busy hotel with a superior reputation there is no reason for us to take anyone’s money, we stay very busyWith that being said, the guest was only charged for the time they were here

As Mr [redacted] stated he did get a refund of his money as promised by the supervisor he spoke with and I want to apologize for any inconvenience this may have causedThis was simply human error and we have procedures in place to prevent this type of errorAgain I apologize for any inconvenience this may have causedThank you for your understanding

FCSI reached out to the original creditor to verify the validity of the debt. The original creditor referred the Uverse account # [redacted] on 10-28-16 in the amount of $1406.52 with an original install date of 12-20-14 and disconnected on 10-17-2015 in the name of [redacted] . The consumer contacted... the original creditor and was advised to return the equipment and after an investigation was opened it was determined that an adjustment was denied since the equipment was not returned within the allotted time. Copies of the final bills have been forwarded to the consumer for documentation of the charges. The original creditor has informed that the charges are sustained and due. Thank you.

FCSI is collecting on behalf of AT&T for Uverse services for the consumer that remain unpaid since 2-10-in the amount of $The Uverse service was connected in the consumers name on 12-until disconnected on 2-10-An itemization of the final bills are being mailed to the consumer for their review Thank you

We have done all we can do to get this taken care ofWe have no control how long it takes the credit reporting agencies to update their filesWe upload files electronically and the number googled is for consumers, we are not the consumer and can not communicate with the CRA's any other way except electronically, which we have doneThank you

Complaint: [redacted] I am rejecting this response because: I never got the email you guys continually said that you would send it and you never did you're now saying the same thing also this reaching out to someone else about the settlement was never told to me it's funny now that you're saying this but haven't said it before where is my email? Regards, [redacted]

The payment has been returned as of todayShe has never called the property to even give us a chance to make this rightWe returned it on our side but have nothing to do with who she book throughTell us why here

FCSI received the account for collection from the original creditor for wireless services for account number [redacted] with a service date of 2-3-and last paid date of 10-14-with a balance remaining of $on or about 4-19-with letters sent to the same address listed in this complaint, and calls placed with no responseThe first time we received anything from the debtor was on 6-26-stating he disputes the debt and he refuses to pay, it was noted as a cease and desitNo where did the debtor request validationThe next time we received something from the debtor was 8-8-requesting validation and given the previous notice to cease collection, none was sentAgain with this complaint he has requested a cease of collection and we will again honor that requestThe debtor is not asking for validation in this complaint but we are ready to send proof obtained from the original creditor upon the debtor giving his permission to override his cease collections request in writingPlease advise FCSI if the consumer wants to override his cease request and receive information from the original creditor validating his debtThank you

Re: Complaint ID # [redacted] This is in response to your letter received to us on July 29, regarding the above referencedcomplaintIn our letter dated July 20, 2016, we had provided our detailed response andrelevant documents It appears that complainant has changed her position and not accepted our responseAs Istated above we have provided our response to her initial complaint and submitted all relevantdocumentsIf she changes her statement, we cannot fabricate our response as we follow allapplicable policies and proceduresAs far as we are concerned on 06/12/we received herreservation through the Central Reservation System (CRS} of the Choice Hotels International for06/12/We did receive a call from the Complainant, on 06/18/to make a reservationfor two nights, arriving on 06/24/The Complainant did mention to our agent at the FrontDesk (FD) about the error she had made for her June 12th reservationThe FD Agent did expressthat she was sorry to hear that and she would pass it on to her managerHowever, there wasno mention from the Complainant, as claimed in her last comments, of her ''adding a night toher reservation"While making a reservation on line, it is the responsibility of the personmaking reservation to make sure that reservation was as one intendedIn case of an error, onemust call the CRS or the property immediately and request changes accordingly Please do not hesitate to call if you have any questions.Sincerely,Syed .A P***General Manager

FCSI received the account for collection on or about 7-31-17 , mail was sent to the same address as listed in this complaint and calls placed with no response from the consumer. The first and only communication FCSI has had with the consumer was this complaint originally received on 9-18-17. We... reached out to the original creditor, ***, and they stated the debt is valid and due and the balance remaining is $486.19. FCSI obtained final bills from the original creditor and they have been mailed to the consumer for their review. Thank you.

Revdex.com: There was no offer I reiterate that [redacted] took my [redacted] card at cheand typed in the number but did not apply the rateShe then told me at check-out that there was no [redacted] rate for that weekendSo again I ask why did she take my [redacted] card at check in? Normally I book it myself online via [redacted] website but this particular hotel has no elevator and we have a wheelchair so we have to call directly to get a first floor roomAt this point I am not looking for the discountHowever, the complaint still stands and I will be forwarding it to [redacted] as well as [redacted] It is unethical to take a [redacted] card at cheand then not apply the discount and then lie and say there isn't oneThat would be the same as having a buy one get one free coupon and being charged for both items and then bringing it to the clerk's attention and having the clerk say, "oh well you have paid it now!"

Thank you for transmitting the complaint FCSI was assigned collection responsibilities for this consumer debt on or about 01/25/ The relevant account data was lawfully transmitted to the Credit Reporting Agencies (CRAs) on or about 03/08/ The three (3) year statute of limitations for the consumer debt expired on or about 10/06/ Franklin Collection has not sought payment of the debt from the consumer since that time Upon FCSI's receipt of Mr***'s call about the account in June of 2016, we requested that the CRAs mark the account as "disputed." FCSI is not aware of any requirement promulgated by the FCRA, or other Federal of State Law, mandating deletion of transmitted account information after the expiration of the applicable statute of limitations Thank you

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below While this is a good start, it is not an acceptable resolution as per what I have specifically requested Please review my request and provide a response in full Regards, [redacted]