COMFORT INN

FCSI has not disregarded any federal law and if the consumer wants to send the information via email so it can be forwarded to the original creditor please send the earlier requested information to [redacted] @franklinservice.com Please include as much of the information as was requested earlier so that it may be processed as quickly as possibleThe original creditor is willing to file a claim but needs the information in order to do soThank you

FCSI reached out to AT&T with the consumers concerns and the tracking number provided and after their investigation, they requested the account to be adjusted to a zero balance and removed from collectionsThe account has been closed to a zero balance and it was never reported to the credit reporting agenciesThank you

Thank you for bringing this to our attentionKelley Blue Book was able to determine that this phone number was entered by a visitorThe phone number was shared with two dealers as requested by the visitorKelley Blue Book does not have any information about the phone number and whether it was accidentally or intentionally mistypedThe phone number has been removed from our system and each dealer was notified not to use the number We apologize for any convenience and trust that this is a satisfactory outcomeKelley Blue Book

In review of this account, we do reflect that there was a request sent to the credit reporting agencies to have this removed from Ms ***'s credit file as promised, it was done so the first time in and again in We have no control over the CRA's updating their file in any waySince receipt of this complaint we have again requested with all the credit reporting agencies to have this removed from Ms ***'s credit fileThank you

We sent the consumers concerns to the original creditor and upon investigation, our client has asked us to close the account in our office and remove any negative credit reporting from the credit bureausThe account is no longer active in our database and we requested all negative credit reporting be removedThank you

FCSI received the account for collection from the original creditor, ***, on or about 11-7-in the amount of $for [redacted] services account # [redacted] installed on 1-20-and disconnected 12-1-at the service address of [redacted] **The debtor has not had any contact with any of our customer service reps nor has anyone else spoken to the debtor about their accountI have requested copies of the final bills from the original creditor and they will be mailed today to the debtor for their reviewThank you

I reflect that we received the account for collection for [redacted] on 11-19-and sent several letters as well as made several calls with either no answer, no return call or being hung up on after identifying ourselfWhen we spoke to the consumer on 9-8-2015, a payment was taken over the phone for the balance of the account and after the payment was posted there was a request sent to the credit reporting agencies to have this deletedWe have absolutely no control over the Credit Reporting Agencies updating their files and doing their jobWe only give an estimated time of removal based on the credit reporting agencies history of completion, not on when FCS requests it to be removedWe had already requested it to be deleted and with a conversation with the consumer yesterday another request was sent for deletion and again I say we have absolutely no control over the credit reporting agencies updating their filesThank you

A letter agreeing to a settlement has been sent to the consumer as requestedIt was requested initially but seems to have been overlookedWe are sorry for any inconvenience this may have causedThank you

We have sent another letter to the consumer, although we never received mail return from letters mailed, The website address is www.FranklinService.com and there is a link to pay and our toll free number is 800-262-and she can call anytime between 7am CST and 10pm CSTThis has not effected the consumers credit at this timeThank you

Complaint: [redacted] I am rejecting this response because: I feel my pet is older and was never unattended in the roomI did see the damage when I arrived however I was told the room was pet friendly so I figured that was there reason for putting me in that roomMy wife also notice the damage when she arriveI would gladdly pay for something I cause but I did not cause this.Sincerely, [redacted] ***

The reason that there was no resolution from Choice Franchise was that this was a guest who we as a hotel had issues with Unfortunately this guest should have been asked to leave the premises as she had more than the allowed number of guests in the room The room was crowded with personal items which we were unable to clean Further, the room was full of food that was left uncovered This behavior will of course bring pests into a roomThis guest did file a complaint with Choice but after reviewing the situation Choice agreed to side with us and no refund was issuedThis guest is now on our do not rent list

Please accept my apologies for the total mess regarding the reservations mentioned Although the Comfort Inn of Red Lodge had no control over the processing of the actual reservations, we do not take the problem lightly Because the Harley Rodeo is an extremely busy time for Red Lodge, we try to accommodate any and all requests for rooms, with our returning guests having top priority On July 27, 2015, I placed a "Closed to Arrival" in our reservation system for the complete week of July 11, in order to process requested rooms from returning guests I do not know how it happened, but the reservations in question SHOULD NOT have processed when they were made on August 19, I immediately contacted Choice Hotels and let them know that we had NO rooms available for these reservations, and they assured me they would "look into it" and take it from there I was in continual contact with Choice and stressed the importance of getting this matter resolved in a timely m***er Much to my chagrin, resolution was NOT forthcoming in what I considered an acceptable time period.When Choice finally contacted me in late January, I did inform them that months was unacceptable for "resolution", not that it did any good Since that time, I have called each and every person that has reservations for the Harley Rodeo to find out if they are all actually pl***ing on attending I did get some cancellations and was able to accommodate the five reservations in question I have been in contact with the individual that made the reservations, and assured him that we do indeed have confirmed rooms for the dates he had requested.Although apologies seem so inadequate, I am truly sorry for this mess [redacted] General ManagerComfort Inn of Red Lodge

Complaint: [redacted] I am rejecting this response because: They admitted they broke the law They said the only communication they had with me was with this complaint They either need to remove this or I am filing a lawsuit Furthermore they never supplied me with a contract that bears my original signature Therefore they have done nothing to show that this is truly my debt Regards, [redacted]

I have looked into the concerns Ms [redacted] ( ***) has on how her account was handledShe states that when the FCSI rep called to her work, the rep called in to verify her employment, that is true, when the debtors coworker answered the phone the FCSI rep stated she needed to verify employment and the coworker responded, "OK who are you trying to verify on", if she were not the right person to do that task the approiate response would be to either transferred her to the right department or informed the rep that she is not the person to perform that task and directed her to the correct personThe reason the rep did not request to speak to the debtor is because she is simply a representative of the legal department and her only position is to verify employment in the process of filing a civil suit against the debtor and not collect the debtThe account is now being handled by the legal department and FCSI is not attempting to contact Ms [redacted] (***) as she has requestedThank you

The original creditor has put the account on hold to investigate your claimsWe do not want you to pay a debt if you do not owe itWe have ceased collections pending the original creditors findings of the investigationThank you

All letters were sent via US Postal service on the dates specifiedWe reflect the consumer did have a conversation with a supervisor and that the account is closed per the original creditor and no longer reflects a balance due in our database with request made to be removed from all CRA'sI apologize if the consumer feels he was not listened to or disrespected in any way Thank you

Dear [redacted] Thank you for taking the time to speak to me today.Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding our Hotel's pool and non smoking policy on your recent visit I have shared your feedback with my team to ensure we handle these types of situations differently in the future I have also issued a full refund for your stay for the inconvenience , I have attached the new receipt with the refundsAgain, thank you for your time and valuable feedback We sincerely appreciate it and hope you will give us another chance to provide you with superior service and accommodations on your next visit to Obetz.Kind regards,Anil B.iGeneral ManagerComfort Inn, Obetz [redacted]

Complaint: [redacted] I am rejecting this response because: This information has not been validatedThe address is incorrect as wellI have attached documents verifying my name and addressThis account has still not been verified or validated and it should be removed from all three credit bureaus reports Regards, [redacted]

[redacted] Dear Mrs [redacted] ,We do apologize and deeply regret your stay at the Comfort Inn in Hillsboro did not meet yourexpectationsWe further would like to apologize for the error we made regarding yourreservation and the inconvenience this caused you.We at Comfort Inn strive to exceed guest expectations and satisfactionWe would like youknow that the funds paid for a two night stay in the amount of $have been returned infull to your Visa card ending in ***This amount includes all charges associated with thereservation.We sincerely hope that you will consider staying with us in the future giving us the opportunityto show our dedication to you and your satisfactionWe would like to offer you a 50% discounton your future first night stay with us Sincerely,Susan B***

I have researched our database and found one account that matched that name and that amount dueWithout knowing the social security number I can only access this is the account Mr [redacted] is referencingThe account in question was closed and returned to the original creditor on 2-14-and all negative creit reporting was requested to be removed at that timeSince we report by SSN if that is the account and it does not match his SSN then I would need the account number that reflects on his credit as well as his SSN to determine where the problem may beAgain the only account listed with his name [redacted] and the amount due of $reflects in our database as closed and removedPlease provide previously requested information if further investigation needs to be doneThank you