COMFORT INN

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
[If you are rejecting the business's response please enter your rejection comments here.] Isn't it funny that the have us on camera where in the hotel does it say that we were being filmed????? Does Mr and Ms Small understand that this family was going through a death in there family and had to travel across the country, that is why it took them so long to contact the hotel?  Our state of mind was on the fatal death of our family members who had been killed by a drunk driver so a confrontations was the last thing we needed with our state of minds.  Again does this hotel have cameras in our rooms where the pillow cases were covered in someone else's hair.  Did the camera pick up the band-aid in the sheets?  I think this hotel needs to understand that we are complaining so that other hotel guest don't go through what we went through and again being blamed for not speaking up until we got home.   Now we are really upset that we were being filmed.  Is that against the law?   I think the owe us at least the courtesy of admitting that they were wrong and not trying to point out that we ate breakfast for 45 minutes. I am very upset and with all due respect deserve some kind of compensation.
Regards,
[redacted]

[redacted]3:39 PM (10 minutes ago)to me Dear [redacted],It was indeed a pleasure speaking with you earlier regarding a mutual guest [redacted]. After speaking with you, I reached out to the guest to further inquire about his booking. After he gave me the...

last for of his Credit Card, I ran it through my system and noticed he was indeed charged through [redacted].com and the hotel. My staff make a duplicate reservation for the guest. Please extent our sincere apologizes to the guest and that we will be refunding the $66 dollars to his account today. He should see it in his account within 3-5 business days. If there are other concerns feel free to contact me via phone or email.Thanks & RegardsSheleta T[redacted]General ManagerThe View Inn & Suites3191 Highfield Drive,Bethlehem, PA. 18020Tel: ###-###-####Fax: ###-###-####Email: [redacted]

The accounts the consumer references were a part of a civil suit that FCSI filed against Ms [redacted] in Dec 2012 for non payment of her past due debt. All proper verification was made prior to FCSI receiving judgement and issuing garnishment against Ms [redacted]. The debt remaining is still valid...

and due. Thank you.

Complaint: [redacted]
I am rejecting this response because: they continue to report something that does not prove I am responsible for the bill. Tell you what I am going to submit a bill to Franklin, even thou no one signed anything or acknowledge service was preformed, and when they do not pay this bill then I will turn them into a collection agency. I have already filed a complaint against the alleged original debtors included in the complaint is my dealings with this shady collection agency.
Regards,
[redacted]

Revdex.com:
Im not satisfied,  however,  I will continue to dispute this directly.  I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

FCSI received the account from [redacted] on or about 12-09-2014 for account # [redacted] in the amount of $151.69. FCSI spoke to the consumer on 2-20-2015 and Mr. [redacted] agreed to a settlement for half of what he owed. Mr. [redacted] gave his debit card information that day for the settled amount...

and FCSI accepted that as settlement in full and the remaining balance was no longer due per the agreement. After reviewing the call, it does reflect that the account had not effected the consumers credit at the date of the transaction and the FCSI rep misinformed the consumer by stating a settlement would not report to his credit, it is not protocol to offer a settlement and not report to the credit bureaus, due to an error on the reps part, I have requested all negative reporting removed from the consumers credit reporting, we apologize for any inconvenience this may have caused. Thank you.

Revdex.com:
I have reviewed the response made by the business in...

reference to complaint ID 12230257, and find that this resolution is satisfactory to me and I am extremely grateful to the hotel for finally sorting this out and providing their promised services. Have a lovely day,
[redacted]

FCSI is collecting on behalf of the original creditor for medical services for the consumer that remain unpaid since FCSI received the account on 3-11-2016 in the amount of $485.00. The service was provided to the consumer in the consumers name on 10-26-2015. An itemization of the final bills have...

been requested from the original creditor and will be mailed to the consumer for their review when they are received.  Thank you.

The consumer will need to send proof of residency at the dates of service in order for [redacted] to investigate her claims. We have noted her account as disputed and she needs to provide further proof for the original creditor for a proper investigation. Thank you.

All letters were sent via US Postal service on the dates specified. We reflect the consumer did have a conversation with a supervisor and that the account is closed per the original creditor and no longer reflects a balance due in our database with request made to be removed from all CRA's. I apologize if the consumer feels he was not listened to or disrespected in any way.    Thank you.

Complaint: [redacted]
I am rejecting this response because:The company's response is untrue.  When the individual asked to verify employment.. my maiden name was used.  The co-worker said we have an [redacted], would you like to speak with her.  The person asked about verifying my social which made the co-worker uncomfortable and she transferred the call to me.  This individual terminated the call once I picked up.   Also, I'm confused with the company's response because I contacted the office the same day the exchange took place and talked with several reps including a supervisor.  No one was unaware of the call but now several days later they have a bogus response.  What a coincidence!  
Regards,
[redacted]

The reservation was made by me calling directly to the hotel.

FCSI was given the account to collect by the original creditor on or about 9-13-16, letters were sent to the same address listed in this correspondence. We only collect debt that is given to us by the original creditor to collect. Prior to this complaint there was no request made to FCSI requesting validation. Our client ,AT&T, states this was a valid and due debt that had been due since 9-25-2015 and was paid on 3-3-2017. The CRA's had been updated with the zero balance. Thank you.

Revdex.com 400 Holiday Drive, Suite 220 Pittsburgh, PA 15220Case ID #[redacted]Dear [redacted]:[redacted] and [redacted] came into our Chrysler Dealership on March 28th, 2017 and leased a brand new 2017 Dodge Ram 1500 truck. On April 19th, 2017, approximately three...

weeks later, we received this letter from the Revdex.com documenting some concerns Mrs. [redacted] had with her transaction.Ironically enough, Mrs. [redacted] was at our store this very day working with our Finance Team in an attempt to address her concerns. Upon explanation of the contract, both her and Mr. [redacted] being co-lessees, and also the fact that some vehicles have substantially higher lease payments than nationally advertised leases due to the fact that there are different trim levels, cab arrangements, residual values, and rebates, we ultimately concluded that Mr. [redacted] and Mrs. [redacted] would rather make a payment towards a purchase of a truck rather than a lease.Because we value our customers, and in an effort to solidify future business, we traded Mr. [redacted] and Mrs. [redacted] out of their newly acquired lease and sold them a New Dodge Ram 1500 at a lower payment. They now own the truck and have a substantially lower payment, and were happy we were able to help them out of their initial decision to lease a vehicle.Enclosed, please find a copy of the newly executed sales agreement dated April 19th, 2017. We appreciate Mr. [redacted] and Mrs. [redacted]s business and fervently hope to conduct more business in the future with these folks. If there are any further questions concerning this matter, please do not hesitate to reach out to me at [redacted] Mon-Frid 10:00am to 5:00pm. Thank you for your concern in this matter.Sincerely,Gabriel C[redacted]General ManagerBradford Fairway Sales and Leasing Inc. Bradford Chrysler Dodge Jeep Ram Fiat Inc. [redacted]

Complaint: [redacted]
I am rejecting this response because: This information has not been validated. The address is incorrect as well. I have attached documents verifying my name and address. This account has still not been verified or validated and it should be removed from all three credit bureaus reports.
Regards,
[redacted]

FCSI reached out to the original creditor to verify the validity of the debt. The original creditor referred the Uverse account #[redacted] on 10-28-16 in the amount of $1406.52 with an original install date of 12-20-14 and disconnected on 10-17-2015 in the name of [redacted]. The consumer contacted...

the original creditor and was advised to return the equipment and after an investigation was opened it was determined that an adjustment was denied since the equipment was not returned within the allotted time. Copies of the final bills have been forwarded to the consumer for documentation of the charges. The original creditor has informed that the charges are sustained and due. Thank you.

FCSI received a request to validate the consumers debt on 2-22-2017 and that information was gathered from the original creditor and sent to the consumer on 2-23-2017. The original creditor stated the debt is valid and the itemized statements were sent to the consumer for their review. Thank...

you.

The payment has been returned as of today. She has never called the property to even give us a chance to make this right. We returned it on our side but have nothing to do with who she book through. Tell us why here...

Complaint: [redacted]
I am rejecting this response because:  They admitted they broke the law.  They said the only communication they had with me was with this complaint.  They either need to remove this or I am filing a lawsuit.  Furthermore they never supplied me with a contract that bears my original signature.  Therefore they have done nothing to show that this is truly my debt.  
Regards,[redacted]
[redacted]

FCSI received this account as a valid and due debt on 5-17-16. Sent the first letter on 5-19-16 and made attempts to contact the consumer with no success. FCSI spoke to the consumer on 5-28 and a second letter was sent to the consumer on 6-24-16. It was not reported to the consumers credit until...

6-28-16, more than 40 days after the first letter was mailed. A third letter was mailed on 7-2-16 and again phone attempts were made to speak to the consumer. We spoke to the consumer on 7-8-16 when he told us in that conversation that he had spoken to [redacted] and he did not owe this balance. The first time we were told by the original creditor, our client, [redacted] to adjust this debt to a zero balance was on 7-12-16 in which we adjusted the balance to zero as our client instructed, closed it out of our database and requested all negative credit reporting be removed from the credit reporting agencies. The account no longer reflects a balance and request was made to have it deleted from the CRA's as our client instructed. This is not a reoccurring issue and FCSI handled it swiftly immediately after receiving instructions to do so from the original creditor. Thank you.