COMFORT INN

To Whom it may concern,I am responding to a complaint made to you by [redacted]. Mrs. [redacted], her daughter, grandmother, and grandkids checked into our hotel on 2/19/2015 to room [redacted]. A few hours after checking in she returned to the front desk and complained that the toilet was not working. We...

checked the room on the 21 of February and it was stuffed with toilet paper. She was moved to a new room [redacted] but never left room [redacted]. The following day on the 20th housekeeping went to clean room [redacted] since she was moved and at that time we saw that Mr. [redacted] and one other guest stayed in the room and had all their personal belonging in the room. We checked room [redacted] and it was also occupied by her daughter and children. Basically they needed 2 rooms for all 7 or 8 guests that where not registered to be here since her reservation was made by her for only 2 adults. Our front desk staff did not authorize her to keep both rooms. We advised her that if she wanted to stay she would be charged for the second room. She did not sleep in the lobby as she stated she slept in room [redacted] along with her an elderly woman.To conclude this letter I would like to let you know that even after she did stay in both rooms and did not nove out of [redacted] until Saturday night we did not charge her for room [redacted]. We only charged her for 2 nights in room [redacted]. No other issues where reported.Thank you,Araceli D[redacted] General Manager[redacted] RoadEaston, PA 18045

We have sent another letter to the consumer, although we never received mail return from letters mailed,  The website address is www.FranklinService.com and there is a link to pay and our toll free number is 800-262-7590 and she can call anytime between 7am CST and 10pm CST. This has not...

effected the consumers credit at this time. Thank you.

Handwritten response

This is the first and only request we have received from this consumer requesting validation of this debt. We have requested the information from the original creditor and have sent it to Mr. [redacted]. We have noted his account as disputed and have not effected his credit at this time. Thank you.

As stated in the answer, copies of the itemized statements along with the signed consent agreement was sent to the debtor on 12-7-17, it was sent through the US post office and FCS has no control how long it will take the mail to be delivered. Since it is the Christmas holiday season and mail is heavy, you must anticipate it will take longer than normal. Thank you.

d]
 Complaint: [redacted]
I am rejecting this response because: They failed to provide what was requested. They answered nothing on the complaint. They are the reason debt collection has a bad name they fail to prove they have a legitimate collection.
Regards,
[redacted]

October 10,2015 at 8:51pm Ms [redacted] checked into the Comfort Inn at which time she was given a registration card stating that the hotel does not allow pets or smoking. She signed the card agreeing to the term and conditions. The front desk clerk went over the cash policy and informed the guest that...

if she did smoke or have a pet in the room as the registration card stats her room deposit would not be refunded. about 7 minutes into the check-in process Ms [redacted] husband is observed on the surveillance footage walking into the building with a large black Jordan duffle bag once at the counter he is often seen repositioning the bag. 
October 11,2015 at 12:13pm Ms [redacted] comes to the front desk to checkout and the Front Desk Agents informs the guest that before she can refund the room deposit she will need to inspect the room for any damages. at that time photos are sent to the hotel  manager of dog food left on the TV stand and on the floor. Once back at the front desk Ms [redacted] is informed that she will not be refunded because she broke the hotel policy by having the dog in the room. Ms [redacted] begins to call the front desk agent names and make threats to the desk clerk and housekeeping staff. Management (Ebony ) is called and speaks to the guest.
During my conversation with the guest she stated that she had the dog in her hand when she checked into the hotel. I informed Ms [redacted] that since I was away from the property and she did  sign the registration card which states that we do not allow pets I would be unable to offer a refund. Ms [redacted] proceeded to say that the person that checked her in saw her come into the hotel through the front door with the puppy in her hand. At that time I informed Ms [redacted] that I would review the tape on Tuesday and if she did come through the front entrance with the dog I send her a refund in the mail. She said ok and if I didn't she would be calling her lawyer and filing a complaint against myself and my staff.  Ms [redacted] was never seen on camera with the puppy, the puppy was hidden during her stay.
We are unable to provide a refund being that the guest had a dog on the property.
Ms [redacted] continues to mention the size of the pet ( 4lbs) We are not a pet friendly hotel regardless of the size of the animal.

FCSI works for the original creditor and does not perform the investigation nor is provided with any investigation findings. FCSI's answer was based on communication with our client AT&T. We have noted the account as disputed and claim of fraud. Thank you.

FCSI has requested a fraud packet be sent to the consumer for the consumer to complete and return to the address of the original creditor listed in the packet as quickly as possible so they may investigate the claim of fraud.  We have no record of receiving any police reports to substantiate the claim of fraud, but if the consumer has this information , they will need to include it in the completed fraud packet that is being mailed out today. FCSI nor [redacted] want any consumer to pay for a debt they are not responsible for. Thank you in advance for completing the fraud packet and returning it as quickly as possible so this issue may be resolved.

FCSI reached out to AT&T with the consumers concerns and the tracking number provided and after their investigation, they requested the account to be adjusted to a zero balance and removed from collections. The account has been closed to a zero balance and it was never reported to the credit...

reporting agencies. Thank you.

FCSI received the account for collection on or about 7-31-17 , mail was sent to the same address as listed in this complaint and calls placed with no response from the consumer. The first and only communication FCSI has had with the consumer was this complaint originally received on 9-18-17. We...

reached out to the original creditor, [redacted], and they stated the debt is valid and due and the balance remaining is $486.19. FCSI obtained final bills from the original creditor and they have been mailed to the consumer for their review. Thank you.

We reached out to the original creditor about the validity of this debt and was informed by our client, [redacted], that this is a valid and due debt of $94.57. The original creditor has provided an itemized statement being mailed to the consumer. There are no violations of HIPAA due to the business...

compliance agreement we have with all our medical clients. We have noted Mr [redacted]'s account as disputed and he will be receiving proof of the debt as he asked for. Thank you.

[redacted]
[redacted]
[redacted]
[redacted]
Dear Valued Customer,We at the Comfort Inn of Laramie Wyoming do sincerely apologize for your less than satisfactory stay with us. Although our staff did...

feel they responded to your heater complaint in a timely manner, we will make sure to train them to respond even quicker. Our building was constructed in 2005, and has been family friendly since construction. During the weekend of the December 29th, it was the Cowboy Turf Wars, a soccer tournament for children, and because of high demand, all the hotels in Laramie raise their rates. The reg card that you signed at check in did have the rate. We are extremely sorry that this rate did not meet your expectations. Our hotel staff prides themselves on working hard to meet the expectations of our guests, therefore we take these complaints very seriously. We appreciate your suggestions and hope that you know we will be taking them to heart. Have a wonderful day and stay safe.Ada M[redacted]General ManagerComfort Inn1655 Centennial DriverLaramie, WY 82070[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted].  There are some things in the letter that are not correct but they did buy back the Tarus so I only have one car payment so am happy with that decision and thank them for that.  If you need me to notify you of the errors please do not hesitate to contact me.   Thank you
Regards,
[redacted]

We have reached out to the original creditor AT&T, and they have informed us that services were provided to the consumer. Services were Uverse TV, internet and voice beginning 12-29-2015 until disconnected 2-4-2016. The consumer was sent 5 receivers that were never returned that make up $750 of...

the outstanding debt. We have requested the billing statements from the original creditor and have sent them to Mr. [redacted]. Thank you.

We have two accounts for Mr. [redacted] and we have reached out to our client AT&T and they have informed us these debts to be valid and due. I have requested final bills on both accounts to be mailed to Mr. [redacted]. The accounts have been placed on a hold giving the consumer time to review the...

validation of his debts. Thank you.

FCSI received the account for collection from the original creditor, [redacted], on or about 11-7-2017 in the amount of $202.38 for [redacted] services account # [redacted] installed on 1-20-2016 and disconnected 12-1-2016 at the service address of [redacted]. The debtor has not...

had any contact with any of our 4 customer service reps nor has anyone else spoken to the debtor about their account. I have requested copies of the final bills from the original creditor and they will be mailed today to the debtor for their review. Thank you.

I have spoken with [redacted] and I have refunded her entire stay. Please see attached the folio owing the refund of $373.26. As I stated I have spoken with [redacted] and she is happy with the solve of this issue. I may be of further assistance please contact me direct at [redacted]...

[redacted].Respectfully,[redacted]
[redacted]
[redacted]
[redacted]
[redacted]  [redacted]
[redacted]

Please accept my apologies for the total mess regarding the reservations mentioned.  Although the Comfort Inn of Red Lodge had no control over the processing of the actual reservations, we do not take the problem lightly.  Because the Harley Rodeo is an extremely busy time for Red...

Lodge,  we try to accommodate any and all requests for rooms, with our returning guests having top priority.  On July 27, 2015,  I placed a "Closed to Arrival" in our reservation system for the complete week of July 11, 2016 in order to process requested rooms from returning guests.  I do not know how it happened, but the reservations in question  SHOULD NOT have processed when they were made on August 19, 2015.  I immediately contacted Choice Hotels and let them know that we had NO rooms available for these reservations, and they assured me they would "look into it" and take it from there.  I was in continual contact with Choice and stressed the importance of getting this matter resolved in a timely m[redacted]er.  Much to my chagrin, resolution was NOT forthcoming in what I considered an acceptable time period.When Choice finally contacted me in late January, I did inform them that 7 months was unacceptable for "resolution", not that it did any good.  Since that time, I have called each and every person that has reservations for the Harley Rodeo to find out if they are all actually pl[redacted]ing on attending.  I did get some cancellations and was able to accommodate the five reservations in question.  I have been in contact with the individual that made the reservations, and assured him that we do indeed have confirmed rooms for the dates he had requested.Although apologies seem so inadequate, I am truly sorry for this mess.  [redacted]General ManagerComfort Inn of Red Lodge

Dear Sir/Madam,I am responding to Complaint # [redacted] filed on 6/27/17 by [redacted].  Mr. [redacted] checked into the Comfort Inn Plymouth on 6/2/17 at 2:10 p.m. and checked out on 6/3/17 at 7:30 a.m.  Mr. [redacted] had two rooms to accommodate his family of  3  adults and 3 children....

13 days after checking out of the Comfort Inn of Plymouth Ms. [redacted] responded to a guest survey via  Medalia, a social media feedback site. Mr. [redacted] nor Ms. [redacted] or anyone else from this party said 1 word to the staff at the hotel about any issues during their stay.  I have 2 of Ms [redacted]s family inspecting the pool right after they checked in 2:10 pm. Then around 7:30 pm 3 members of the family came down and used the pool for almost an hour. I have security cameras showing the kids leaving the pool after they were done swimming and horsing around outside of the elevator. No one looked upset. The pool is inspected every day and is not at all unsafe to swim in. In addition,  Ms. [redacted] states this is the "dirtiest hotel" she has ever stayed at, however the day of check out I have Ms [redacted] and her family getting on the elevator and off the elevator with no signs of being upset. Then the 6 family members sat down in the breakfast area for almost 45 minutes while they all ate breakfast. I have the Office manager, Front desk manager and my breakfast attendant within 12 feet of Ms. [redacted] and not 1 word out of anyone in regards to the condition of this hotel was mentioned. I left voice mail messages for Ms.[redacted] on 6/19/17 @12:30 pm and also 6/20/17 @ 8:09 am.  Finally speaking to Ms.[redacted] on 6/20/17.   When Ms.Small, manager spoke to Ms.[redacted] on 6/20/17 she notified her that upon check-in she should have immediately spoke to a manager regarding any issues with the room's. Ms,[redacted] stated that she did not feel comfortable addressing my staff during her stay.  We are in the hospitality industry, we are here for our guests and address any issues immediately.  My front desk staff are compassionate and eager to help all of our guests, they are not rude in any manner as Ms.[redacted] implied during our conversation. Managers are available at all times to assist guests.   We would have been more than happy to resolve any issues if they were addressed.  Receiving a complaint almost two weeks after checking out did not give the opportunity for the Comfort Inn Plymouth to resolve any alleged issues.  After consulting with guest relations and general manager coaching at Choice Hotels International, this complaint is not justifiable for any compensation.  I apologized to Ms.[redacted].The Comfort Inn Plymouth goes through annual inspections by various agencies that are in the hospitality industry.  I can assure you that these inspections are rigorous and this hotel is in the top 1% for cleanliness in the entire Choice brand. We have the inspection reports that demonstrate the hard work that is done on a daily basis by the staff. We at The Comfort inn are very proud of our hotel[redacted]General ManagerComfort Inn Plymouth155 Samoset StreetPlymouth, MA 02360 Tel:  ###-###-####Fax: ###-###-####Email: [email protected]...⇄