COMFORT INN

FCSI is a third party debt collection firm and collects on behalf of our clients when consumers fail to satisfy their obligations with them. FCSI reached out to the original creditor, our client,  and was informed the debt is valid and due. Although not requested in this complaint, a copy of...

the itemized statement can be set to the consumer if requested. The consumer can reach out to FCSI to satisfy this valid debt by calling 888-[redacted] and speak to a representative about their options. Thank you.

FCSI received the account for collection on or about 4-24-2017 for wireless/security services from [redacted] in the amount of $336.39 and this is the first notice FCSI has ever received requesting validation. FCSI requested validation from the original creditor and upon receipt of that today, it will be...

mailed to the consumer for their review. Thank you.

The original creditor, our client, has informed us this is a valid and due debt. A final bill from the original creditor has been mailed to the consumer. Thank you.

Complaint: [redacted]
I am rejecting this response because: of responses just like this cold, robot-like response being offered to the Revdex.com over this matter. I have requested several times to speak either with Ms. [redacted], Compliance Officer, or Mr. [redacted], owner regarding this issue. I have been assured that my requests have been forwarded to the interested (or uninterested) parties. I also have left messages on their voice-mails. Not only has there been no attempt to contact me regarding the treatment I have received, but the business has only offered this canned, robot-like response to me, and to the Revdex.com.
Regards,
[redacted]

Upon receipt of the complaint FCSI reached out to the original creditor, AT&T, with the concerns. The original creditor stated the Uverse services were connected on 2-20-2014 at [redacted] in [redacted] CA and the consumer called on 12-17-2015 to disconnect services and this is the...

final bill for those services for [redacted] in the amount of $184.52. A final bill has been mailed to the consumer. The original creditor states the charges are sustained. Thank you.

FCSI reached out to the original creditor to investigate the consumers concerns, and the original creditor retracted the account, the account was returned to the original creditor and it is no longer active in our database and it did not effect the consumers credit. Thank you.

As stated in the original response...( If the consumer would like a copy of the final bill, validation of the debt,  one can be sent to the consumer at their request.) a copy of the final bill/itemized statement will be mailed to the consumer for their review, as requested. Thank you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Upon review of Mr [redacted]'s complaint, I show we received his account for collection on 9-3-2015 and sent a letter notifying him of the delinquent account on or about 9-4-2015. We placed several calls to the number provided with no answer or return call. The first conversation we had with the...

consumer was on 12-23-2015 to which he made a payment in full on the account. He states he paid on 12-18-2015 and that did not happen at FCS. The payment made on 12-23-15 was processed on 12-24-2015 and at that point the following day all businesses were closed due to the Christmas Holiday. Today is the first working day since his payment processed in order for us to send an electronic file notifying the original creditor of the payment. That file will be uploaded today and the original creditor will process that file but we have no control over how long it will take them. Thank you.

FCSI received the account of [redacted] from the original creditor AT&T on 10-4-16 in the amount of $444.58 for the number of [redacted] at the service address of [redacted]. Since receipt of this complaint FCSI reached out to original creditor, AT&T and...

was informed that the account was investigated by AT&T for fraud and it was concluded that the charges are sustained and the debt is valid and due. We have requested that a final bill be sent to the consumer for their review, it appears there are returned check charges and fees that make up the majority of the outstanding debt.  Thank you.

Everything stated in the response is accurate, If you will read the initial response it never mentions what name was requested nor was it relevant in the response. The rep asked to verify employment and the person answering the phone asked who she was verifying on, if the coworker is not the person to verify employment, why would she need to know or even ask what's the name of the person being verified?  I am unclear as to what part of the response is bogus.  I have looked into the concerns Ms [redacted] ([redacted]) has on how her account was handled. She states that when the FCSI rep called to her work, the rep called in to verify her employment, that is true, when the debtors coworker answered the phone the FCSI rep stated she needed to verify employment and the coworker responded, "OK who are you trying to verify on", if she were not the right person to do that task the appropriate response would be to either transferred her to the right department or informed the rep that she is not the person to perform that task and directed her to the correct person. The reason the rep did not request to speak to the debtor is because she is simply a representative of the legal department and her only position is to verify employment in the process of filing a civil suit against the debtor and not collect the debt. The account is now being handled by the legal department and FCSI is not attempting to contact Ms [redacted] ([redacted]) as she has requested. Thank you.

The original creditor has put the account on hold to investigate your claims. We do not want you to pay a debt if you do not owe it. We have ceased collections pending the original creditors findings of the investigation. Thank you.

Mr [redacted] made reservation to stay through internetWeb site used is choicehotels.com which is managed by Choice Hotels International who owns The brand name Comfort Inn. Web site clearly states all the policy with the dates & cancellation Policy & this was confirmed by Mr...

[redacted] before it confirms the reservation. As it was passed the cancellation time, we could not cancel the reservation & one nights roomAnd tax were charged to the card provided at the time of making reservation. I can be reached at ###-###-#### for any further questions & concern.Thank youKishor S[redacted], GM

When Mr. [redacted] first told FCSI that he believed this was fraud back in September, he was mailed a fraud packet and was given instructions on how to complete it and return it to the address provided, which is the original creditors address. Without that fraud packet completed and returned, the...

original creditor can not investigate the claim of fraud. Please have him follow the instructions of the packet sent to him in September so AT&T may start the investigation. Until the fraud is properly investigated, we have noted his account as disputed and put a hold on collections. FCSI does not do the investigation. Please follow the steps necessary to get this matter resolved as quickly as possible. Thank you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

This account was withdrawn by the original creditor [redacted] and FCSI no longer is collecting on the debt, if further information about this account is needed, the consumer will need to reach out to the original creditor. The account in no longer active at FCSI and all credit reporting reported by FCSI...

was requested to be removed. Thank you.

The debtor requested validation of her debts well after the 30 day validation period had expired, her account was noted as disputed and FCSI reached out to the original creditor and was informed by the original creditor that the debts in question are valid and due and copies of the final bills,...

itemized statements were requested and received from the original creditor and being mailed to the debtor today for their review. Thank you.

We reached out to the original creditor, our client, and they have informed us this debt is valid and due. We have requested a copy of final bill from the original creditor and have sent it to Ms [redacted]. Thank you.

FCSI received the account for collection from our client on 9-21-11 in the amount of $163.56, having sent letters and no return phone calls, FCSI reported it to the credit bureaus but not until 11-4-11. Still after no response to letters being sent we never received anything directly from the...

consumer requesting validation or explanation of any dispute he may have. We have reached out to our client and they validated the debt, stating it was services rendered to Mr. [redacted] on 4-4-11 and we have forwarded an itemized final bill from the original creditor to the consumer as proof of the debt as requested. We have notified the credit bureaus of his dispute. Thank you.

FCSI received the account for collection from [redacted] on or about 3-7-2017 for account # [redacted] in the amount of $49.30, a notification was sent on 3-8-2017 to the same address as listed in this complaint. There is no record of the consumer calling in about this debt as it is easily found in...

our database by either name, address, social or case number listed on the letter sent to the consumer. We have sent a copy of the final bills from the original creditor to the consumer for their review. Thank you.