COMFORT INN

Thank you for transmitting the complaint.  FCSI was assigned collection responsibilities for this consumer debt on or about 01/25/13.  The relevant account data was lawfully transmitted to the Credit Reporting Agencies (CRAs) on or about 03/08/13.  The three (3) year statute of...

limitations for the consumer debt expired on or about 10/06/14.  Franklin Collection has not sought payment of the debt from the consumer since that time.  Upon FCSI's receipt of Mr. [redacted]'s call about the account in June of 2016, we requested that the CRAs mark the account as "disputed."  FCSI is not aware of any requirement promulgated by the FCRA, or other Federal of State Law, mandating deletion of transmitted account information after the expiration of the applicable statute of limitations.  Thank you.

I received a call from 662-[redacted]stated I owed [redacted]

The consumers complaint is that she reviewed her credit report and it reflects a debt she knows nothing about. FCSI received the account for collection on or about 9-27-16 for a [redacted] account # [redacted] in the amount of $131.44. Letters were mailed to the same address listed in this complaint...

with no mail returned. On 2-27-17 the consumer called FCSI, identified herself as the consumer, verified that this is her correct address and stated she wanted to pay her debt but asked if she could get a discount. The supervisor she spoke to told her he would give her the ability to settle her debt for less than she owes and the consumer paid $85 via a credit card as the agreed settlement that very day. We noted the account for the settlement, the original creditor agreed to forgive the remaining balance and Ms [redacted] has not been contacted since. The debt was a valid and due debt that the consumer was allowed to settle for less than she owed, we marked the account as settled and updated the credit reporting agencies accordingly. Thank you.

FCSI received the account for collection from the original creditor, [redacted] on or about 8-29-17, mail sent and calls placed with no response. FCSI has never received a request for validation before this complaint. Proof of debt was received from the original creditor and will be mailed to the...

consumer today for their review. Thank you.

Complaint: [redacted]
I am rejecting this response because:Franklin Collection Services is being untruthful in their statements regarding their attempt to contact me regarding this debt.  I have received no letters or phone calls from Franklin Collection Services.  I attemped to Validate this debt with them, to which I recived no response.  I then contacted ATT and was advised that Franklin did not have authorization to collect on the account and was directed by ATT to pay them directly, which I did.  I was told my ATT that they pulled the account back from Franklin.  If Franklin had authorizaiton to collect, why didnt they respond to my debt validation and why did ATT not direct me to Franklin when I inquired about the account.  Franklin Collection Services is being misleading in their reporting and their statements. I did not recieve any final bills from ATT and was not aware of this account until I pulled my credit report.  Franklin Collection Services violated the FDCPA by continuing to report to the credit bureas after they recieved my request to validate the debt.  This account should not reflect a zero balance, it should be deleted as they no longer had legal authorization to collect on the debt. 
Regards,
[redacted]

FCSI received the account from the original creditor [redacted] on or about 2-7-2017. Sent the first notice to the consumer at the same address as the service address that is also the same address in this complaint for the [redacted] acct # [redacted] in the amount of $487.26 for services dated 11-20-2015 to...

disconnect date of 2-29-2016, it appears that some of the charges are a result of equipment not being returned as well as service charges. [redacted] cannot investigate the consumers concerns without details of the consumers dispute. Please have the consumer send to FCSI an explanation of what the dispute is so the original creditor may investigate her concerns and resolve any issues. Thank you.

I have researched our database and found one account that matched that name and that amount due. Without knowing the social security number I can only access this is the account Mr [redacted] is referencing. The account in question was closed and returned to the original creditor on 2-14-2017 and all...

negative creit reporting was requested to be removed at that time. Since we report by SSN if that is the account and it does not match his SSN then I would need the account number that reflects on his credit as well as his SSN to determine where the problem may be. Again the only account listed with his name [redacted] and the amount due of $427.57 reflects in our database as closed and removed. Please provide previously requested information if further investigation needs to be done. Thank you.

Complaint: [redacted]
I am rejecting this response because: while I appreciate them doing an investigation this negative mark has caused me 3 denials for an apartment for my family. I would be willing to pay the debt and you fully remove it from the reporting agencies. After the investigation is completed and it is determined that the account is not mine that the money be refunded to me. I am only willing to pay the debt prior to the investigation completing so that I can get approved for housing without the negative mark reporting. 
Regards,
[redacted]

After checking in to the Comfort Inn in Shelbyville, Indiana, we were given a sheet of paper which advertised a workout room. I proceeded to get up the next morning to use the workout room but couldn't find it. I asked at the front desk where the workout room was and the receptionist said there wasn't one. I said it stated there was one on the flyer I was given. She looked at it and agreed. I simply stated they should change that and she said, "yes, maybe we should. "

I have received and reviewed the two letters issued by Comfort Inn. After review I would like to comment on a few of the things stated in their letters. First, Joshua S[redacted] represented himself as a manager the entire time we spoke with him. When he first came to the room he brought a single blanket because he thought that it was the pull out sofa that was dirty. Once he realized it was not the pull out he left and returned a little bit later with a partial bedding replacement. Mr. S[redacted] chatted the entire time he was in our room, speaking of his 3 children all under the age of 3 I believe, he did apologize and he stated multiple times there would be no charge for the room. That was one of the last things he said as he walked out the door. Mr. S[redacted]’s also apologized for the fact that he really didn’t know how to change / replace the bedding and he struggled so much that I took pity on him and told him just to go ahead and leave that we would finish the bed. Mr. S[redacted]’s threw the soiled linens right outside of our door, where we had to look at them every time we opened the door. I can’t remember the exact time, but I believe they stayed there until around midnight. Second, Sharon M[redacted] letter is interesting to say the least. When I called down to the front desk at 11:30, it was not to complain it was to let them know that there was no hot water running into the tub. That we had tried several times and at best all we could get was luke warm water. The handles are not switched on the tub the hot is the hot and the cold is the cold. Ms. M[redacted] did offer to run maintenance check and return a call back and I did tell her not to worry about it. My thought behind the whole thing as to why there was not enough hot water, they were operating on a full house, the tub we were trying to fill is big enough for six adults to sit in it. It takes a lot of water. My only concern was that others staying (with small children and multiple cheer / basketball teams) was experiencing the same thing. We did try again at around 1am and it was the same result luke warm water. As to not discussing anything with her about the issues earlier in the night. Why would I speak to her about something that, as far as my husband and I were concerned, was already resolved by the employee “acting” as the manager.  I would also like to say that there were many other things that I could have complained about that room, but I didn’t. The room has been renovated and is probably about the size of 2 or 3 normal rooms. There is one heater in the room (on the far side) and it was not enough to heat the room. The room was very cold. We actually ended up opening up the balcony door to let in some of the heat from the pool area in. The bathroom had hair on the floor, the room had a smoky musty smell, the table in the living area was dirty and the sofa bed looked like it had seen better days. I did contact the health department. I laid, unclothed, in a bed that had blood and yellow spots on the sheets. I needed to know if I should do anything medically to make sure I am protected against disease / infections. I also did write several bad reviews, it is, in my opinion, bad business to have an employee promise something or act as a manager, who in actuality has no authority to offer any type of a discount. With all of that being said, I would like to say, I have never filed a complaint or given a bad review before. I can show you all of the accounts I had to open up to be able to leave a review. This happened on 3/5 & 3/6. My family stays on average in 8 – 10 hotels per year all over the state and country for travel sports during the summer. This by far is the worst experience we have ever had and we have stayed in some very questionable hotels. BUT NEVER HAVE I EVER COMPLAINED OR REQUESTED A FREE ROOM OR A DISCOUNTED ROOM. EVER!! I very much realize that the cost of my room(s) help pay everyone’s salary and profits and losses towards that companies bottom line. What I find and will continue to find offensive is someone offering me something they are not authorized to give. As the general manager, I would think doing the right thing and honoring what her employee offered would be important. However, I do realize that in today’s world honor and spoken words and respect mean very little to people. We have several friends who are both corporate and personal attorneys who have said this is probably a lost cause, since it comes down to he said she said. And that the only way I would get my money back out of a place like that is to have a demand letter prepared and sent, then you have a very long wait time between attorneys and quit honestly, I do not have the time nor the patience to continue with this company. Ball season has begun and my time is very limited and it is dedicated to my family. It is just very sad to know that a company in a small town would wish to have this type of reputation.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I would like to add that I wish to be notified via email/phone call in regards to the status of the bureau reports. Attached are simply copies of the emails sent to me from the disputing company  
Regards,
[redacted]

Upon receipt of this complaint, we reached out to our client, the original creditor, AT&T and they investigated and stated that the original balance was $160.50 and a payment was made of $80.25 on 1-20-2015 paying only half the debt. If she has proof otherwise of when and to whom she paid the...

balance we would need that information so AT&T can investigate where the funds went. Thank you.

Complaint: [redacted]
I am rejecting this response because:The response from the business does NOT address the issues that I described.  The main issue is  as follows:1.  The collections agency lied about receiving information from ATT stating that the delinquent bill is valid.  The lie was perpetuated by the collections agency sending me a letter stating they had validated the debt with ATT when in fact they had not.  I was informed that they had not heard back from ATT when I called the collections agency to again dispute the debt (this was the second time I called).  Therefore, the business lied about validating the debt.2.  The agent I spoke to during the first call I made to the collections agency stated that they had sent me several letters regarding this debt since 2014.  I ensured the address they had on file was correct, which it was.  I have received around a total of 3 letters since 2014 reference this matter, the first 2 being in 2014 and the third this year, 2016.  I am seriously questioning the integrity of this collections agency.  I never stated that anyone with the company threatened me or anything of that nature.  Therefore, their response does not address the issues at hand.  The remedies that I requested still stand:1.  I do not want the collections agency to contact me via mail, phone, email, fax, telegram, stool pigeon, etc. unless and until they have spoken with ATT.  (I for a fact know that this debt is no longer valid because I paid it in 2014 and I have spoken to ATT myself)2.  I request that the collections agency send me a letter stating that they have contacted ATT and that they have discovered that the debt is no longer valid.3.  I request that this be immediately removed from all of my credit reports as if this never happened because the debt was paid in 2014 and should have never been placed on my credit report.  I request that the collections send me a letter stating that this debt will be wiped off of all of my credit reports.   Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: as of today I still have not received any information from them validating the debt that they claim is owed.  
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: I never got the email  you guys continually said that you would send it and you never did  you're now saying the same thing  also this reaching out to someone else about the settlement was never told to me  it's funny now that you're saying this but haven't said it before  where is my email?
Regards,
[redacted]

FCSI received the account for collection on 7-11-16 in the amount of $1231.45. FCSI has never been made aware of any dispute prior to this complaint. FCSI has noted the account as disputed and reported it accordingly to the CRA's. FCSI reached out to the original creditor,[redacted], and they stated they are not aware of any dispute and would need to know the exact nature of the consumers dispute so they may investigate those concerns. FCSI will mail a copy of the final bills to the consumer and will need to get something from the consumer explaining what the dispute is so the investigation may be resolved as soon as possible. Thank you.  Again,as stated above, FCSI has to know what the actual complaint is so it may be investigated. Please forward the details of your complaint as soon as possible so the investigation can begin. Simply stating you have spoken to [redacted] on multiple times does not describe the dispute. We have spoken to [redacted] and they are not aware of the dispute. Thank you Again for your assistance in getting this matter resolved.

FCS was given this account to collect on 3-16-2015. The first notice was sent 3-18-2015. No contact was made with the consumer and credit was effected on 4-23-2015. A second notification was sent on 5-5-2015. On 6-2-2015 the original creditor adjusted the balance to zero therefore closing the...

account in our database and the credit was updated as paid in full. On 9-8-2015 the consumer called in and requested that this be removed from his credit to which we submitted the request to the credit reporting agencies to have it deleted. We can only request it be deleted, which we did prior to receiving this complaint. Everything is done electronically, there is no number to call. We apologize for the time it takes but we have no control over how long it will take the credit reporting agencies to update their files.We were never informed by the original creditor that this debt was anything but valid. We handled the account accordingly. When the consumer requested it deleted, we obliged. Thank you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because when I spoke with FCS on 1/20/16, they informed me they processed the "delete" of the report in the end of December.  When I paid them in October, they promised me it would be deleted immediately.  A three month delay for FCS to process this is unacceptable, and I want proof that they are trying to resolve this for me ASAP.  FCS should at minimum provide:1. An alternate to escalate the deletion of these files, including paying for a third party to expedite the removal of my paid debt from my credit report.2. A meeting with myself, FCS, and credit agencies to request the items be deleted ASAP.  FCS website says they report to all credit bureaus, so they have direct contact information and this should be easy to do.3. Documentation that they are escalating this with credit agencies, and responses from credit reporting agencies that they have received the deletion request and are escalating it.FCS's website claims they "Ensure highest customer satisfaction," and I am very unsatisfied because their poor business services is causing a delay for me to find a home for my family.
Regards,
[redacted]